Freshworks的动态

?? Blue Nile reduced showroom appointment no-show rates by 30% using Freshworks CRM solutions. Learn how they created a full view of customer interactions. Read the full story @FreshworksInc https://lnkd.in/e3ZGid5v #RetailCRM #CustomerEngagement #SalesOptimization #TechInRetail

?? Blue Nile transformed customer engagement using Freshworks’ CRM, boosting sales and retention. See how they deliver a white-glove service experience @FreshworksInc https://buff.ly/4c1P12j #CustomerExperience #RetailTech #CRMStrategy #SalesGrowth

Happy Friday! The weekend is calling, and so is the perfect opportunity to transform your customer support systems! ?? At Sabel Customer Success Solutions, we specialise in seamless migrations to Intercom, even if you're coming from Zendesk, Freshworks, Crisp IM, Zoho or another provider. And guess what? We can handle it over the weekend! Why now? Because the end-of-year rush hasn't quite started yet. It's the perfect time to make a change before the chaos of the new year sets in. Slow season = Smooth migrations. ? No disruption to your team. ? No downtime for your customers. ? Just a shiny new platform come Monday! If you’ve been thinking about making the switch, let’s chat. This could be the weekend that sets you up for an amazing 2025! ?? Drop me a message or visit our site to get started: https://smpl.is/9xxl3 Here’s to a weekend of change and success! #happyfriday #weekendcalling #customersupport #seamlessmigrations #intercom #zendesktointercom #freshdesktointercom #perfecttimeforchange #smoothmigrations

In today's challenging economic landscape, delivering exceptional customer experiences while optimizing resources is crucial. Many retail and e-commerce businesses are struggling to meet rising customer expectations while addressing agent burnout, increased channel complexity, and the need to do more with less. Join Five9 and Freshworks for an insightful discussion on how AI-powered solutions can help your business thrive in today's competitive market. #Five9 #Freshworks #PartnerPowered #CX #AI Register now:

See my recently published #TMFORUM API story - Advancing Customer Ecosystems. It was a journey that took lots of twists and turns, however the end result was an API that simplified much complexity, and provided a standards compliant, clean and non ambiguous way to communicate, and that is what it is all about! ?? Reduces complexity ?? Lowers integration costs ?? Reduces system impacts ?? Simplifies communication Thanks also to Varun Pandhi, Sahil Negi, Naveen Baloda, Adonay Cervantes, Sudha Gokul JK and Satish Varma Dandu who were key in this effort. My API Story page: ??https://lnkd.in/gAZyCGwM

Struggling with renewal automation? Wondering if it's too complicated? Let Vinod Kumar Gubba, Customer Success Manager at Yagna iQ, show you how simple it can be to streamline your renewal process. Click here to read more: https://lnkd.in/deDxUCyj #YagnaiQ #RenewalAutomation #CustomerSucess

It’s going to be BIG! ?? Seán Reid's session on "I Want To Scale, But Do I Need to Scale?" will answer just that during Matik's Free Scale + Customer Success Summit. ??See the full agenda and reserve your free spot on June 6 here: https://bit.ly/3xjiUeL #ScaleCustomerSuccessSummit #customersuccess #csms #revenueoperations #revops #scale

One of the most intellectually stimulating experiences I've had lately was helping a leading Health Tech company ideate on their customer success strategy. Interestingly, we discovered that Time to Value(TTV) played a crucial role in determining whether the customers stayed or not. Churn was an early event even if the customer still hung around for a bit. Also, of all the factors that we could tie to TTV, undercommunicating was identified as one crucial factor that negatively influenced the ability to get the customer to recognize value early during implementation. You may want to consider improving how you communicate with your customers during the implementation process. Consider TTV as a metric that measures: ?Your understanding and delivery of the most important pain points of your customers. ?Your own commitment to the implementation process. ?Your customers' commitment to the implementation process. #customeroutcomes #customersuccess #b2bSaaS