Frank Furness的动态

I had to pay for my seat allocation in business as well Rob

Well, that's quite a roll reversal! Business class gets a ham and cheese roll while economy gets pizza? I guess it's time to start flying economy and bring my own filet mignon. But in all seriousness, it's disappointing to see a once-great airline fall so far in terms of service. Hopefully, they'll take note and make some changes before they lose more loyal customers. Safe travels! ??I’d love to hear more stories from others about their travel experiences—both good and bad. Let’s share and learn from each other!

I travel quite a lot. And nearly all the airlines have at one point or another “fallen over” - in terms of their ability to efficiently get me from here to there, on time, with my luggage - well fed and rested is always a bonus. Qatar always succeed. Many of the service staff I see in the air and at the airports are struggling as well. Most of them very well and with grace, for which I applaud them. Dealing with stressed passengers all day must be extremely challenging. For my part I now accept that flying is the least pleasant part of the trip and “just roll with it”. A roll like that in business class would make me laugh though . Business or economy no matter, that’s a shocker! I must add, Iberia saved me when Lufthansa pilots decided to strike last Friday, upgraded me to business - and the food was spectacular. Olé!

On a recent BA flights to and from the USA I was given a supposedly gluten free meal which had gluten in it despite a strictly gluten free meal being ordered at booking, reconfirmed when booking in and checking with the flight attendant. It was only that I’d trusted the flight attendant assuring me that a meal on a previous flight must be gluten free because it was on a gluten free tray. I consumed some of it only to be told it contained gluten. It made me very I’ll and spoilt the whole trip. This time I insisted on seeing the accompanying paperwork - outward journey the dish was pearl barley, homeward journey a cereal bar with gluten warning on the ingredients list. I was told by the flight attendant he would report it and BA would be in touch. 6 weeks later - nothing. I emailed over a month ago - still nothing. No way of speaking to a human being. As a coeliac gluten makes me I’ll for weeks. Anyone who has any idea how you can get through to anyone who cares at BA please message me

Well we say British Airways took over Iberia. I am eager to read why you avoid BA like the plague. Is that because of the nationality of Iberia?. You would probably have never be served that on any Iberia business class flight. By the way. British Airways and Iberia bellong to IAG and BA controls the 51% of it. Blaming Iberia for that is ludicrous

It truly saddens me to see what BA has become under the stewardship of Walsh and Cruz. In my own, very humble opinion, they have taken a truly world class organisation, where the staff were proud to fly, to serve, and turned it into a second tier organisation, whilst they were royally rewarded for their success. As a flyer with BA for almost 30 years, a passionate advocate and customer, I now find I endure their flights, as opposed to looking forward to them. Their staff, the cabin crew especially, were truly the best in the world. They cared. They served. They smiled. And yet as soon as times got hard BA shafted them with reduced T&C's etc. Do you know that when a new cabin crew member joins BA they need to go on a long, several week training course near Heathrow. Despite many living miles away they are given limited support and expected to pay for their own hotels and living expenses the whole time. I was shocked when I found out that this is the "welcome" to BA for new cabin crew. Such a shame, but no doubt the shareholders were delighted. I truly loved being a BA customer and felt respected and appreciated. Now, I just feel like a bum on the seat. No more. (but the cabin crew are still the best!)

It's because this flight features the Sleeper Service. Eat before the flight in the lounge and get maximum sleep onboard. I think it's a great service as nothing irritates me more on night flights than interrupted sleep because of lights, clattering in the galleys and chatter about meal choices in the middle of the night. And, I have to say that based on my recent trip with BA, they were excellent. The new Club World suite is outstanding and the crew were exceptional. I'm off again tonight and looking forward to it, especially because of the Sleeper Service knowing I'll get 5-6 hours sleep. BA is back in my opinion and as good as they ever were.

PART I ? Frank Furness Your ignorance and rather malodorous whiff of condescension – to not use a stronger term - is quite something….. ? BA was not ‘being sold off to the Spanish Iberia’: BA and Iberia merged in 2011…..and it was BA that pursued Iberia, not the other way around….. ? BA shareholders were given 55% - i.e. a majority – of the merged entity…… ? IAG’s corporate headquarters are in the UK…..it’s registered office is in Madrid….. ? Qatar Airlines holds, to this date, about 25% of IAG….last time I checked a map….Qatar was rather far away from Spain….. ? Both airlines continue to operate under their separate brands…….they have not merged operations on any level….. ? The title of page of IAGs half year 2022 report reads: “Iberia continues to report the best performance in the Group” ? What is the headline for BA on page 8, you ask? “British Airways first operating profit since 2019.” ? https://www.iairgroup.com/~/media/Files/I/IAG/documents/q2-2022-results-presentation.pdf

Don’t get me started with the terrible service provided by British Airways as I could go on all night. I have travelled in all classes, including first class twice at my own cost for special occasions and the airline is shocking. If I can get to my destination with any other airline I will do it. At check in for a First Class flight, from Miami to London there was no staff to check us in. We booked first class as a special anniversary treat. The Economy check in queue was huge so I asked the attendant at the Economy check in how we could check in. We were told in a very arrogant manner to join the back of the Economy queue. Good old B.A. On another occasion we were travelling Business Class from Rome to London. My Wife is vegetarian so we pre-booked a vegetarian meal for her. The flight was delayed due to “operational reasons” but eventually took off 6 hours late. When the meals were served it was chicken, chicken or chicken. I explained about the vegetarian pre-booked meal but it wasn’t available due to a change in aircraft. They said they would get the menu from economy to see if there was anything suitable for my Wife. She chose a bean salad and they wanted ￡7:50 for it. They were told to GTF. Never again hopefully

Welcome to the purgatory of KPIs and short term performance targets. Profits will rise briefly but goodwill will fall and with it, eventually, down will go shareholder value - which is a market’s assessment of goodwill. This is happening everywhere at the moment. It is more pernicious in business than strikes or tariffs. It is as though management were paying themselves bonuses out of the capital destruction of a business. One way or another something like an inappropriate ‘ham and cheese sandwich’ policy has led to corporate collapse on many occasions. I fear there will be many more examples of this and some great names will fail as a result of corner-cutting sacrifices of core values to hit short term targets for management ‘incentivisation and remuneration’.