??At Lopesan Costa Bávaro Resort Spa & Casino, excellence isn't just a goal; it's ingrained in their culture. Sara Nikola Gunjaca, Director of Room Division, shares ?????? ???????? ???????????????? ?????????? ???????????????????????? ?????????? ????????'?? ?????????????? ???????????????? ??????????????????????????.
?? ?????? ??????????????????: Detecting every potential improvement during a guest's stay was tough until Instant Feedback came along.
?? ?????? ????????????????: Instant Feedback facilitates rapid responses to guest issues, bolstering the ability to address their concerns promptly. Sara Gunjaca underscores its adaptability in pinpointing critical areas and effectively engaging with guests.
?? ?????? ??????????????: In 2023, Lopesan resolved 84% of issues rated below 3/5, showing a significant commitment with guests and improving their stay before they checked out.
?? ???????????????? ???? ?????????????? ????????????????: Rapid identification of improvement areas and enhanced guest loyalty, and a positive impact on online reputation.
Instant Feedback has transformed Lopesan Costa Bávaro, reinforcing their dedication to excellence and guest satisfaction.
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