"We Always Have Our Antennas Up" ?? ?? The little things are what can make or break a long-term customer relationship. Eddie Campbell explains the small but extremely meaningful gestures he makes to keep his clients happy. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. https://lnkd.in/g9yCbXen BE THE 1ST TO KNOW. LIKE and FOLLOW HERE https://lnkd.in/guk9F8Nd https://lnkd.in/gYGcsf6a Get watch and listen links, as well as full episodes and shorts: https://lnkd.in/eCzmjNit Join Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?! #podcast #automotive #fixedoperations
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"What You Think About, You Bring About." How did we go from a booming COVID-era car market to...this...thing we have now? How do we turn things around??? Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. https://buff.ly/49UhwNR BE THE 1ST TO KNOW. LIKE and FOLLOW HERE https://buff.ly/3xA8pAj https://buff.ly/3Eoc8EW Get watch and listen links, as well as full episodes and shorts: https://buff.ly/3lSjyda Join Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?! #podcast #automotive #fixedoperations
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"What You Think About, You Bring About." How did we go from a booming COVID-era car market to...this...thing we have now? How do we turn things around??? Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. https://buff.ly/49UhwNR BE THE 1ST TO KNOW. LIKE and FOLLOW HERE https://buff.ly/3xA8pAj https://buff.ly/3Eoc8EW Get watch and listen links, as well as full episodes and shorts: https://buff.ly/3lSjyda Join Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?! #podcast #automotive #fixedoperations
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?? Super Obvious Question Alert?? ? How Do You Compete if You Don't Know Your Competition? Joe Gibson from InteliCheck explains why it is SO important to understand your local competition in order to set effective pricing strategies?? Do you know how your service prices compare to the local average? Do you know how your advisor's are handling calls with your customers? With InteliChek reports, you can learn it all and maximize your place in the market! Check them out at https://buff.ly/3SCnSe8 Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. https://buff.ly/49UhwNR BE THE 1ST TO KNOW. LIKE and FOLLOW HERE https://buff.ly/3xA8pAj https://buff.ly/3Eoc8EW Get watch and listen links, as well as full episodes and shorts: https://buff.ly/3lSjyda Join Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?! #podcast #automotive #fixedoperations
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In automotive, the numbers tell a lot of the story. But they certainly don't tell the ENTIRE story, especially in leadership. Bob Gower of Traver Companies points out a metric that is often overlook and under-utilized. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. https://buff.ly/49UhwNR BE THE 1ST TO KNOW. LIKE and FOLLOW HERE https://buff.ly/3xA8pAj https://buff.ly/3Eoc8EW Get watch and listen links, as well as full episodes and shorts: https://buff.ly/3lSjyda Join Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?! #podcast #automotive #fixedoperations
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In automotive, the numbers tell a lot of the story. But they certainly don't tell the ENTIRE story, especially in leadership. Bob Gower of Traver Companies points out a metric that is often overlook and under-utilized. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. https://buff.ly/49UhwNR BE THE 1ST TO KNOW. LIKE and FOLLOW HERE https://buff.ly/3xA8pAj https://buff.ly/3Eoc8EW Get watch and listen links, as well as full episodes and shorts: https://buff.ly/3lSjyda Join Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?! #podcast #automotive #fixedoperations
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In automotive, the numbers tell a lot of the story. But they certainly don't tell the ENTIRE story, especially in leadership. Bob Gower of Traver Companies points out a metric that is often overlook and under-utilized. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. https://buff.ly/49UhwNR BE THE 1ST TO KNOW. LIKE and FOLLOW HERE https://buff.ly/3xA8pAj https://buff.ly/3Eoc8EW Get watch and listen links, as well as full episodes and shorts: https://buff.ly/3lSjyda Join Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?! #podcast #automotive #fixedoperations
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You know what separates a good car salesperson from a great one? It's not just about knowing the product—it's about creating an experience that people remember. This week on The Dealer Playbook, I sat down with Vinnie Moya, who went from trucking to becoming "Vinnie the Car Guru," and he’s absolutely crushing it in the automotive sales world. We talked about everything from building a personal brand that actually means something to leveraging social media in a way that gets real results. But what really stood out to me was Vinnie’s approach to making every customer interaction feel genuine, memorable, and pressure-free. In a world where everyone’s focused on closing deals, Vinnie’s all about building relationships that last—and it’s paying off big time. If you’re looking for a fresh perspective on what it takes to build long-term success in the car business, this is one episode you don’t want to miss. Check out the full episode here: https://lnkd.in/d6sxmJNw #podcast #CustomerExperience #thedealerplaybook
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Let’s be honest—vehicle logistics can be a nightmare. Delays, empty trucks, and endless headaches trying to get cars where they need to go. But what if I told you the real problem might be the brokers themselves? ?? In this week's episode of The Dealer Playbook, I sit down with Royce Neubauer, CEO of Auto Hauler Exchange, to uncover the truth about how brokers are blocking progress and what we can do to fix it. Royce is on a mission to shake things up—by eliminating the middleman entirely and giving both dealers and carriers more control. The results are incredible: dealerships saving 15-20% on logistics costs, faster delivery times, and more opportunities for carriers. Royce put it perfectly: “We’re the problem, and we need to get out of the way.” If you’ve ever been stuck waiting for a car to arrive or wondered why your logistics costs are so high, this is an episode you can’t miss. Check out the full episode here: https://buff.ly/4gNrW5Q And a Special shout-out to Auto Hauler Exchange for sponsoring this episode! #thedealerplaybook #carshipping #podcast?
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In today's competitive market, the key to success often lies beyond just profits. Here's a highlight on what truly matters: ???????????? ??????????:?What do your friends and family say? What are customers looking for? Understanding their needs can shape the services you offer. Whether it's service clinics, mobile services, or pickup and delivery, it's about meeting them where they are. ?????? ???????? ???? ??????????????????: It takes hard work and strategic marketing to build this reputation. For our technicians, it's like going on a date - listening and engaging with them, understanding their needs, and fostering a culture that supports them. ?????????????? ??????????????: A strong culture is not just a retention tool but a marketable asset. It reflects in every customer interaction and becomes a cornerstone of your brand identity. Invest in your people, build your culture, and watch your reputation soar. ?? ?? For the full episode, feel free to listen or watch on: ?? YouTube: https://lnkd.in/g_FA32c8 ??Spotify: https://lnkd.in/g975vEPf ??Apple: https://lnkd.in/gsJdDvUC Alex M., Marco J Zwanenburg #automotiveindustry #customerservice #companyculture #reputationbuilding #marketing #businessGrowth #futurefocused #podcast #digitaladvertising #automotive #fixedops #autoservice #autoindustry
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Listening to sales and service recorded calls stirs up a lot of emotions! Good and bad. It’s a highly effective activity to conduct with your teams and something I do frequently because it gets everyone talking about process & solutions. When your team listens to calls and purposely identify strengths and weaknesses, suddenly your entire fate changes in a snap! Massive lost revenue, heat and defectors…you can hear it! It cuts back when you listen. I’m really passionate about recorded calls. It’s all about client loyalty! I asked Eric Glass to kick it with me on my podcast and talk about dealerships biggest pain points. We talk solutions, actions and next levels! Eric drops best practices adopted by top-performing dealerships in terms of processes and accountability, offering valuable insights into achieving superior results in both departments! ?? https://apple.co/48Hjb89 | ?? https://spoti.fi/3uXJhpz Sponsored by Lotlinx, Inc. & CallRevu.
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Chief Marketing Officer at FixedOPS Marketing | NADA Speaker
1 周?? Eddie Campbell