Master Service Advisor & Coach | Author of Five Star Service Advisor | Women in Trades Guest Instructor | 20+ Years in Auto Industry
As we move into fall, let's talk about wiper blades... When the rubber starts to fail they get annoyingly noisy. Visibility?is also affected. All the streaks make it even more challenging for drivers to see in the dark, fog, rain and snow. You have probably experienced this. Are your technicians checking the wiper blades of each vehicle they are working on? Next, are the service advisors letting the customers know and offering to replace them? There are lots of reasons why technicians and advisors shy away from recommending them. Maybe they used to, but heard a couple no's and got discouraged. The?truth is, if we don't offer to replace the client's wiper blades when they need to, we run the risk of them having them replaced else wear and finding a new place for their automotive maintenance. If we don't check the wiper blades and offer to replace them when it's time, are we really taking good care of their vehicle? What about the financial benefit to the shop? Let's say we sell the average set of wiper blades for $50 and 25% of cars coming in daily need wiper blades. You do the math. If your team could use some help to increase wiper blade sales this fall, DM me.
Good stuff Coralee! Service advisors should be doing a thorough walk around and anything exterior on the vehicle that needs attention is visible, and it is so easy to just ask how we are wiper blades the last time it rained? Rule of thumb most manufacturers recommend replacing them every six months for optimal use before they get really really bad.????
Great points Coralee Zueff. One "Fall Safety Package"on older vehicles should include wipers, headlight restoration, windshield and all other glass inside cleaning, tire, complete turn signal, taillight, headlight, and brake inspection. Days will get shorter so most people will commute in dark, wet, roads. We are talking reduced visibility, increased stopping distance, slippery roads, potential loss of control when braking at last second due to low visibility... We are literally saving lives when we care enough to fully protect our customers. Anything less is irresponsible.
Husband. Dad. Work in Progress. Chief Cook and Bottle Washer.
2 个月I’m a full blown lifelong tech, worked in dealerships my whole career, advocate relentlessly for the trade. My truck needs wipers and has since last winter. I’ve yet to replace them lol. Coincidentally I’ve been to the dealer twice, and an independent once in that time and nobody has recommended them. I’ll replace em this week.