Shoutouts to Demetrios Karathanasis for sharing Lexmark's journey of using data insights to optimize business processes and increase service revenue. They achieved significant outcomes by consolidating data from connected devices with siloed systems and leveraging AI/machine learning. Plus, how Lexmark helps other manufacturers with: -Predictive Service: Reducing the burden on helpdesk agents and field service technicians. -Automated Supplies Fulfillment: Securing profitable revenue streams. -Engineering Insights: Bridging the gap between R&D and service. -New Revenue Streams: Enabling longer-term contracts, recurring services revenue, and as-a-Service business models. #FieldServiceConnect #fieldservice #manufacturers #AI #techinnovation
Thanks for the opportunity to tell our story!