The Internal Revenue Service’s experimentation with voicebot and chatbot functionality should continue, but several tweaks to the technology are needed for better customer service, an advisory panel to the tax agency said Wednesday. In its 379-page annual report, the Internal Revenue Service Advisory Council devoted a small section to results from its testing of artificial intelligence-powered voicebots and chatbots in use by the agency’s taxpayer services division. https://lnkd.in/edhhU46D
