Fairfax Cryobank的动态

Shepard (Shep) Hyken is our July Advisory Board Member spotlight! This month, he'll be sharing his insights on Customer Service. We can't wait to showcase Shep's valuable knowledge and articles all month long! ?? Stay tuned for more... ?? #CustomerService #ExpertInsights #AdvisoryBoard

“It’s a couple of clicks and the job’s done.” With Kaluza, customer support agents at OVO can provide quick and effective service, and?proactively resolve customer issues to reduce contact. Kaluza’s software updates in real time and enables seamless navigation, driving impact for retailers such as: ?? 32% reduction in average handling time ?? Over 2x more customers served per agent ?? +34 NPS improvement Empower your agents to become trusted energy advisors. Discover how in the full video here: https://lnkd.in/edipQD3T

Take a peak inside Wildcat Mover's incredible path to 20% profits. In our new case study, Zane reveals how having high-quality customer experience has allowed him to charge more per move and increase his overall net profits. Read case study: https://hubs.la/Q02TYMkV0

In the latest episode of The Supportive, I invite you into my Support Time Machine to visit six of the worst moments in customer service history, to see what happened, why, and what we might do to avoid a repeat... https://lnkd.in/gBgJVcpA

Providing excellent customer service is at the forefront of everything we do!

We got our first customer complaint in months (maybe years) yesterday. Proper angry levels. And it hurts more than it should. One of our super loyal, coffee drinking customers got in touch and tore strips off us for being offensive. They didn't appreciate a sticker we placed on their coffee delivery. We're all a bit gutted. We test everything and these words made people smile. It’s tempting to throw out all the stickers, backtrack and take our medicine. We have to learn from it. BUT... Our world is all about making people smile. These stickers are designed by the people who know us best; our team. It’s our tone, our voice and a bit of fun. And so, do we pull the stickers to keep a customer...(What message does that send to the team?) Or....back the team and their judgement as the greatest custodians of Paddy & Scott's? I don’t yet know the answer, but I do know we’re not for everyone… #FuellingAmbition

On #hugabearday, we can’t say how that bear-hug will go. But we can say that DMV’s customer service changes have made visits a lot more bearable. Learn more about how we’re becoming downright huggable at dmv.ny.gov.

AILSA will change the way contact centres, public safety and financial markets organisations interact with it’s customers by improving customer service and streamlining processes by freeing up humans to focus on what’s really important. From automating QM forms to summarising interactions and telling her people when a customer needs additional help. Get in touch for a demonstration. #ai #contactcentre #fintech #analytics

Our Customer Service Manager, Phedon Papadopoulos, was interviewed for the latest issue of Gold magazine. Phedon elaborated on intriguing subjects such as customer service, MetLife’s values and achievements, as well as its workforce, among others. Read all the Interview here: https://bitly.ws/3hTKQ #MetLife #MetLifeCyprus #NavigatingLifeTogether #GrowingWithMetLife

?? It's National Customer Service Week ?? Meet some of the service delivery team here at Barclay Communications. Our service delivery team go above and beyond to provide a clear line of communication and support to our customers. So, to kick-start National Customer Service Week, we asked them: What does customer service mean to you? Swipe to see what they said. #CustomerService #NationalCustomerServiceWeek #AccountManagers #BarclayCommunication?