Extreme Hospitality的动态

MARRIOTT 6TH HUNGER STRIKE: DAY 333 "Marriott - On Feb 10, 2023 Craig S Smith, Group President, International Of Marriott Informed Marriott That He Has Decided To Retire Effective Feb 24, 2023" (Press announcement). Smith's?decision came just days after my own submission to the US SEC At Marriott since 1988, Smith was most recently?Group President?International, in charge of Asia Pacific, Europe, Middle East & Africa and Caribbean & Latin America regions An avid user of social media he promoted?"knowledge sharing".?His articles covered self-improvement, listening skills and leadership issues.?Viewing himself as a diplomat within hospitality he referred?to the "grace and empathy" of diplomacy In "How to Succeed" he discussed?the 2% rule -?how to treat hostile guests?with the same respect shown to the other 98%, the "good people... Any time someone [complains] I assume they’re telling the truth and I give them the benefit of the doubt. I’d rather be wrong and kind, even towards the 2%". [As a member of the 2% Club, this was not my experience; treated with contempt,?Smith?even accused?me of being "an extortionist"] In fact, he?is a ruthless operator, deceitful,?corrupt, totally lacking in?"grace and?empathy". A?denialist and self-promoter, he did?not?take kindly to criticism, challenge or being?held?accountable Smith's 'route?to success' has not always been smooth. For example, he oversaw the China/Taiwan gaffe,?mismanaged Starwood/Marriott merger processes in APAC,?and?was?a key player?in?the St Regis Bangkok cover-up. Sometimes?others?have had to pay?the price for his ineptitude In late 2019?(after my?meeting with CEO?Arne Sorenson who admitted there were issues to confront) Smith?demanded to see all?evidence of?Marriott culpability relating?to merger infractions and the?St Regis Bangkok scandal. The documentation was presented during a meeting at London Marriott Hotel County Hall; Smith, heavily implicated himself, then refused?to review any of it It was inevitable that the past would eventually catch up with Craig S Smith; he?now joins the ever growing list of sudden?"retirements" and "resignations" (usually hush-hush, enacted with minimal publicity) by people closely associated with?the?Starwood merger and?St Regis?cover-ups Well, one year on, maybe the retirement life became too dull for this "knowledge sharer". Or it's possible he thinks peoples' memories are short and, having escaped sanction, it's time to resume 'hospitality diplomacy'. Whatever the reasons, Smith's rebirth is not good news for the employees and guests of Aimbridge John Shepherd (Marriott, Minor, EY victim) #aimbridgehospitality #marriott #marriottinternational #marriottbonvoy #corruption #hotelindustry

We recently held our Q2 HDG Legacy General Manager Summit. Our focus on #excellence is key as we come together to elevate our standards and empower our teams.?We're not just building hotels, but also building our people. Let's shape the future of hospitality together! #HospitalityLeadership #Florida #BuildingBetterTeams #EconomicDevelopment #brillianceinthebasics #peoplecentric #economicdevelopment?

I just finished "The New Gold Standard" by Joseph Michelli, Ph.D. and it's a worthwhile journey into The Ritz-Carlton Hotel Company, L.L.C. by Marriott International guest service ethos. What stands out is the grounded approach — real stories and practical tips. Michelli unveils the inner workings of The Ritz-Carlton, offering a blueprint for organizations looking to elevate their guest experience. The anecdotes humanize the strategies, making it relatable and applicable. I recommend this book to anyone in the hospitality industry or those keen on refining their service skills. It's not just about luxury; it's about the fundamentals that create a memorable guest journey. Whether you're a business leader, manager, or simply interested in excellent service, "The New Gold Standard" deserves a spot on your reading list.

Understanding Hotel Development | Matthew Hostetler | True Hotel Leaders Today we have Matthew Hostetler the Chief Development Officer of Red Roof Inn. Matt will tell us everything we need to know about hotel development, hotel conversions, extended stay rules and regulations and more in this episode of True Hotel Leaders, where leaders teach leaders. Full video in the comments #hoteldevelopment #hotelbusiness #hotelindustry

What is Hospitality Management? Hospitality management focuses on how to run hotels, resorts, restaurants, and other businesses that serve customers. It involves learning how to handle guests, organize events, manage operations, and ensure that everything runs smoothly. Good hospitality managers are skilled in communication, problem-solving, and leadership. They know how to keep customers happy while making sure the business is profitable. Read more: https://lnkd.in/eQsvkA3G #Hospitalitymanagementcourse #TopCrewAviation #PilotTrainingCourse #Aviaitoncourse #PilotCourse #HospitalitymanagementTraining

Weathering the Storm: Real-World Leadership and Efficiency Solutions for Hotel Success Running a hotel is a dynamic journey, filled with ever-changing guest demands, staffing challenges, and unexpected disruptions. Dive into our latest journal article where we explore how effective leadership, streamlined operations, and proactive problem-solving can steer your hotel towards profitability and guest satisfaction. Discover insights and real-world case studies, including the empowering strategies of The Ritz-Carlton, the technological innovations of Marriott International, and the crisis management of The Westin during Hurricane Katrina. Learn how BS Management (BSM) Monaco can help you cultivate a passionate team, optimize your operations, and anticipate challenges to ensure your hotel's success. Read the full article: https://lnkd.in/dmKg5hJw Ready to elevate your hospitality game? Explore our services and discover how we can partner with you for lasting success. Follow us for more industry insights and stay tuned for our upcoming series featuring preferred restaurants. #HospitalityExcellence #BSM #BSManagement #HotelManagement #Leadership #Efficiency #ProblemSolving #BSMMonaco #HospitalityInsights

Be sure to catch DIRECTV HOSPITALITY’s Kimberly Twiggs at the upcoming Hotel Business Magazine Hot Topics virtual panel on October 3, 2024. Save the date and register below for an insightful thought leadership discussion about shaping the guest experience with hotel technology while enhancing critical human connections. #DIRECTVHOSPITALITY #HotelTech #HospitalityNews #HotelManagement #Hospitality #ThoughtLeadership

Customer service will and will always be the cornerstone of success.

So the Best Western governor's conference ended yesterday and I know a lot of people are expecting me to post immediately but it was such an amazing experience I really had to take time to soak everything in. I honestly cannot think of another organization where you can elevate. a general manager or and owner to a governor's position where they have such a voice. With that voice actually heard by the executive committee and the CEO. I'm not talking. Just listen to but actually appreciated and valued. The 3 days that we spent here in discussion. We're going to see shape our hotels in a profound way. You saw the executive committee. The board members even Larry himself our CEO. Spending time listening to issues and taking notes and engaging in conversations of how we could implement some of the ideas we had. I've never been under leadership, not management but leadership that operates this openly and honestly. To me, this is what makes Best Western. Such a superior hotel group. It's not that we have the best design. (Trust me we do.) Or an amazing sales team. (again two for two as are sales is the best.) But it's the fact that someone with barely a 30 room hotel can come here and be heard and listen to the same as someone that has a 1000 room hotel and their opinions are valued and matter. I cannot wait to get back to St. Louis and share some of the things that I've learned with my team and bring this energy back into my hotel. #bwhhotels #Bestwestern #hospitality #hoteliers

What People Are Saying About The Book - The Prosperous Hotelier -?Radka Telyckova ?? She is Inevitable Hotel Success!!!?- Even More Hospitality Financial Leadership!! A Guide to Hotel Financial Literacy for the Hospitality Professional- Available On Amazon Today https://a.co/d/1dT8iGW hashtag #hotelmanagement #theprosperoushotelier#financialleadership