Espire Infolabs的动态

?? Unlocking Business Growth: The Ultimate List of Growth Levers ?? Excited to share essential strategies for driving revenue growth. From enhancing customer experience to optimizing operations and innovating product offerings, this list covers key areas. Dive deeper into each strategy by reading the full article on my website [link in comments]. Capstone 6 #businessgrowth #revenuegrowth #strategy

?? Are Traditional CRM Systems Truly?Optimised?for Today's Market? Let's Explore Together! ?? At DiALOGiFY, we believe in elevating customer engagement to new heights. Our AI-powered solutions are designed to not just enhance, but transform the way you connect with your customers. ?? Many forward-thinking C-suite executives, leaders, and marketers are discovering innovative strategies to excel in customer engagement and achieving remarkable results. We’ve worked with industry leaders and have a proven track record of success. We’re eager to learn about your strategies and successes, and share our own insights in return. We’d love to have a conversation with top executives, leadership management, and marketers to understand your experiences and explore how we can collaborate to drive even greater success. ?? Interested in a brief 10-15 minute chat to share your insights and benefit from ours? Schedule a time at your convenience: https://lnkd.in/gdZg2fhE Let's drive the future of customer engagement together! #AI #CustomerEngagement #Productivity #Innovation #Leadership

Delivering Customer Value is the Key to Success: "Whatever your initiative, start with customer value. Whatever your project, base it on customer value. And whatever your new technology, you guessed it, customer value should be front and center. Whenever the discussion turns to customer value, expect confusion, disagreement, and, likely, anger. To help things move forward, here’s an operational definition I’ve found helpful: * When they buy it for more than your cost to make it, you have customer value. And when there’s no way to pull out of the death spiral of disagreement, use this operational definition to avoid (or stop) bad projects: * When no one will buy it, you don’t have customer value and it’s a bad project. As two words, customer and value don’t seem all that special. But, when you put them together, they become words to live by. But, also, when you do put them together, things get complicated. Here’s why." Continue reading Mike Shipulski's latest guest post for Human-Centered Change & Innovation here: https://lnkd.in/g7cyxKR9 #customerexperience #marketing #leadership #success

Investing in #customerexperience is vital for companies: it creates emotional connections, fosters customer loyalty, and enhances the bottom line. ?? #Satisfiedcustomers become brand advocates, reducing churn rate and increasing business resilience. Companies that prioritize customer experience stand out as leaders, setting new standards of excellence in the modern market. ?? #plansrl #FedeltàDelCliente #BrandAdvocates #ChurnRate #LeadershipAziendale #MercatoModerno

Boost your business passion with RD Consulting! We will help you Discover innovative strategies to: ? Drive growth and profitability ? Enhance customer engagement ? Optimize operations and efficiency ? Develop leadership ? Stay ahead of the competition Let our experts boost your drive again! #businessconsulting #businessconsultingservices #businessconsultingfirm #business #businesstips #businesscoach #businessgrowth

?? Just revisited Patrick Campbell's brilliant talk on how Customer Success drives business growth. Here’s why you should care: 1. Acquisition is table stakes - ?no new acquisition channels for almost a decade, and software is abundant. You need to be good at acquiring customers just to survive. Growth now comes from retention, expansion, and monetisation. 2. CS drives growth – companies with a CS function grow their ARPU 14-18% faster than those without. They also have twice as much revenue from expansion, and their NPS (Net Promoter Score) is 60% higher. 3. CS value is often questioned – Three out of five CEOs and Founders say that CS is the first leadership function they would cut if necessary. 4. CS gets the short end by design – CS teams usually own retention, meaning they focus on not losing customers. Meanwhile, sales and marketing bring in new customers, and product teams ship new features. 5. Turning CS into a revenue function unlocks opportunities – CS teams with a broader remit can capture many low-hanging growth opportunities across retention, expansion, and monetisation. Whether you have a dedicated Customer Success function or not, thinking about growth from your existing customer base outward is almost always better than chasing the latest marketing tactic or feature set. ??? Full presentation in the comments. -- #CustomerSuccess #CS #Leadership #BusinessGrowth #BusinessStrategy

Are "Customer Service Reps", (CSRs), all 'that' important? If so, how important? While yes, training up the sales staff is critical for real and true, "long-lasting" growth, what if we told you "properly-equipped" CSRs are more important than you could ever imagine AND that MANY are STRUGGLING big time right now? What if I'm correct? Who invests in CSRs? Almost no one! I think that's a big miss... Here's Karl on why this is so important in a very short, but powerful clip with Mike Montague on WHY this area of business IS COSTING YOU... Enjoy! Direct to YouTube link here only: https://lnkd.in/gUMBZJaP #SalesSuccess #SalesManagement #vistage #ceo #leadership #sandler #salestraining #selling #prospecting #EarnMoreBusiness #leadership #businessdevelopment #coaching #ceoinsights #president #salesleadership #vp #vicepresident #owner #founder #salesmanager #salesmanagement #10xgrowth #leader #leadershipdevelopment #business #alignment #10x #training #motivation #motivator #motivational #bestpractices #podcast #salesandmarketing #strategy #sales #buyersjourney #closer #vistage #professional #artificialintelligence #ai #howtosucceed #ROI #technology #managerdevelopment #tech #tai #closer #virtualselling #digitaltransformation #challenges #frustrated #struggling #frustrating #closingsales #salestechnology #ai #SalesProcess #SalesForcast #increaserevenue #increasesales #margins #howto?

?? Expertise: ??AI & IT Products: Crafting advanced technological solutions. ?? Networking: Ensuring seamless, efficient connectivity. ?? CRM: Enhancing customer satisfaction and loyalty. ?? Strengths: ??Strategic Vision: Identifying and leveraging market opportunities. ?? Innovation: Developing transformative products and services. ??Customer Focus: Prioritizing exceptional service and engagement. ??Leadership: Leading teams to achieve outstanding results. #Business #BusinessDevelopment #Businessminds

One of the most interesting insights gained whilst building Retentional is the difference labelling a feature makes. We called customer goals ‘initiatives’ and the steps to achieving them ‘actions’. We assumed this would make sense to all. It didnt. After having deep conversations with the CS Leaders who’re helping us build out Retentional 2.0, we learnt that this can be misinterpreted as meaning something else. That’s why we decided to implement the OKR framework as the vehicle to deliver customer goals in our purpose-built success plans. Objective, Key Results = your big goal and the well defined results that’ll determine the successful acquisition of your stated Objective. By implementing OKRs we can produce actionable insights around the performance of your success plans. This is powerful. Can’t wait to share more about RET2.0 #successplanning #successplans #customersuccess

???Customer Experience is Key as You Scale??? As your business grows, it's easy to get caught up in operations, hiring, and expansion. But what about your customers? ?? Scaling doesn’t mean leaving them behind. In fact, it’s crucial to ensure your?customer success processes grow with you. Your customers should feel just as valued when you're serving 1,000 as they did when you had 100. Here are a few ways to keep customer experience at the forefront while scaling: Streamline Feedback Loops: Continuously gather and act on customer feedback to stay aligned with their needs. Expand Your Support Team: As you grow, ensure your support and success teams are also scaling to meet demand. Personalise the Journey: Use automation to scale but never lose the personal touch that made your early customers loyal. Remember, scaling your business shouldn’t come at the expense of your customer’s experience. Happy customers = sustainable growth. ?? How are you ensuring customer success as you scale? Share your tips below! ?? #CustomerExperience #CustomerSuccess #Scaling #BusinessGrowth #Leadership #TechFounders This topic is included in my next Newsletter covering Scaling Strategies for your Business posting soon. I hope you enjoy the read!