Epicor的动态

Read our latest blog post to learn more about how a connected service experience can bring in new revenue streams and improve customer satisfaction! #aftermarket #servicelifecyclemanagement

#CustomerReviews #ReviewManagement #BrandReputation #FeedbackManagement #OnlineReviews In today’s digital age, your brand's reputation is in the hands of those who review it. Gathering and managing customer feedback has become a cornerstone for building trust and improving product offerings. ?? Here are five-star strategies for elevating your online reviews: 1. Actively Monitor and Respond to reviews to show you value customer feedback and are always striving for improvement. 2. Leverage Positive Reviews by sharing them on your website and social media channels to build trust and credibility. 3. Handle Negative Feedback with grace, offering solutions, and showing your commitment to customer satisfaction. 4. Request Reviews post-purchase in a personalized manner to encourage more genuine feedback. 5. Analyze Review Trends to understand customer needs and improve your product or service accordingly. Every review is an opportunity for enhancement and showcases your brand's dedication to customer experience. Dive deeper into each strategy and discover how to turn your reviews into your brand's most valuable assets. To learn more, visit ?? https://lnkd.in/eQmPGJbr

Discover in our most recent blog article how enhancing the service experience through connectivity can unlock new sources of revenue and elevate customer satisfaction! #aftermarket #servicelifecyclemanagement

#CustomerReviews #ReviewManagement #BrandReputation #FeedbackManagement #OnlineReviews "In an era where each online review can shape your brand's reputation, mastering the art of customer review management is not just beneficial; it's essential. ?? Here are 5 star strategies to elevate your online reviews: 1. Actively seek feedback from your customers. 2. Respond promptly to each review, positive or negative. 3. Utilize customer feedback for product improvement. 4. Share positive reviews across your marketing channels to build trust. 5. Implement tools that streamline review management and analysis. Remember, every review is an opportunity to showcase your commitment to customer satisfaction and continuous improvement. Elevate your brand's online presence through strategic review management. Dive deeper into actionable strategies here: https://lnkd.in/eQmPGJbr"

The term ‘customer centricity’ has been around for decades. Today, with the assistance of advanced improved data analytics, this key to competitiveness is easily within the grasp of businesses of all types.The Customer Centricity E-book Collection.

Improving your customer experience is rarely just about "digitizing" services for your customers. For us, it's very important to improve digital self-service within a broader operational context. Join us for some lessons learned and approaches that have helped us improve customer service, retention, and loyalty for some of today's most notable brands.

Discover ?? the difference between a customer lifecycle plan and customer service in our most recent blog and why they are two distinct strategies. ?? #financialcustomerlifecycle #financialadvice

How Knowledge Management Benefits Customer Service by Timothy Murphy, Associate Site Editor at TechTarget. As knowledge management helps employees and customers find answers, it can improve customer service. Benefits include effective self-service and increased customer satisfaction. As technology advances, customers increasingly expect fast and convenient service. A KM strategy that integrates GenAI can help organizations offer the speedy yet personalized service customers demand. Includes quotes from Forrester's Kate Leggett and Julie L. Mohr. #customerservice #GenAI #KM

Route optimization software significantly improves the bottom line. It does so by: ??reducing costs ??improving efficiency ??enhancing customer satisfaction ??increasing driver satisfaction ??lowering carbon emissions Understanding these benefits could be the key to unlocking greater performance and enhanced customer satisfaction. To make the most of a route optimization technology you also need to pick the right solution for your business. To achieve this, make sure to go through these steps: ??Evaluate your most critical needs ??Define must-haves and nice-to-have features ??Think about how the software can support your growth plans ??Take the onboarding and support seriously ??Calculate the potential ROI More info in the guide --> https://lnkd.in/eq3dCpkt ------- If you find this useful, repost it to support us ?? ??

System Thinking: A Path to Customer Excellence In today’s complex business environment, delivering customer excellence requires more than just addressing immediate needs. It’s about understanding the broader system in which your customers exist. Systems thinking offers a complementary approach, encouraging organizations to view customer relationships not as isolated transactions, but as part of an interconnected network of interactions and touchpoints. Moving Beyond a Linear Approach Traditional business strategies often follow a linear approach—identify a customer need, provide a solution, and move on. However, this fails to account for the complexity of customer experiences, which are shaped by a variety of factors, both internal and external to the organization. Systems thinking emphasizes seeing the whole rather than its parts, focusing on how each element—from customer service to product development—affects the overall experience. Addressing the Root Causes With a systems approach, companies can move beyond quick fixes and address the root causes of customer issues. For instance, frequent customer complaints might be symptomatic of deeper problems, such as breakdowns in communication between departments or inefficiencies in processes. By addressing these root causes, businesses can improve not just the customer experience but the entire operational system that supports it. Breaking Down Silos for Synergy Many organizations struggle with siloed departments—each functioning independently with little regard for the overall system. This can lead to misalignment and missed opportunities to enhance the customer experience. Systems thinking encourages breaking down these silos, fostering cross-functional collaboration and continuous feedback loops that ensure departments work in harmony toward common customer-centric goals. Long-Term Excellence Ultimately, systems thinking shifts the focus from short-term gains to long-term success. It promotes sustainable customer relationships by considering the entire lifecycle of interactions, ensuring that businesses are not just reactive but proactive in shaping a positive customer journey. Leaders in customer satisfaction, such as Apple and Amazon, exemplify this approach by building ecosystems that deliver long-term value. Incorporating systems thinking is not just a strategic advantage—it’s essential for delivering sustained customer excellence in a rapidly evolving world.