Elmer Lopez ??的动态

New Post: Account Executive - https://lnkd.in/e4x7GXY5 Full job description Position Type: Full-Time, Remote Working Hours:?EST About the Role: Pavago is seeking a highly organized and customer-focused Account Executive to join our client’s team. This role is key in maintaining strong customer relationships, ensuring clients are fully supported, and driving customer success with the application. The ideal candidate is empathetic, proactive, and detail-oriented, capable of managing customer accounts and ensuring their satisfaction. Key Responsibilities: Customer Relationship Management:?Serve as the main point of contact for customers, ensuring they receive exceptional service and support throughout their journey. Onboarding & Training:?Facilitate customer onboarding, ensuring they are fully trained and equipped to use the application effectively. Account Ownership:?Take full ownership of assigned customer accounts, monitoring usage, providing guidance, and addressing issues to ensure customer success. Regular Check-ins:?Conduct monthly or quarterly check-ins with clients to ensure satisfaction, identify challenges, and reduce churn. Internal Advocacy:?Be the customer’s voice within the company, representing their needs and ensuring internal alignment to meet those needs. Reporting & Documentation:?Maintain accurate and up-to-date records of customer interactions and feedback. Required Skills & Experience: Experience: 3-4 years in customer success, account management, or a similar customer-facing role. Technical Proficiency:?Proficient with CRM tools and internal software systems. Communication Skills:?Excellent verbal and written communication skills, with a focus on customer interaction. Empathy & Attention to Detail: Strong ability to understand customer needs and provide tailored solutions. Problem-Solving:?Proactive in identifying and resolving customer challenges to maintain high satisfaction. What Makes You a Perfect Fit? Passionate:?You are passionate about helping customers succeed and thrive. Detail Oriented:?You excel in a detail-oriented role and are adept at managing multiple accounts simultaneously. Result Driven:?You can balance both empathetic customer support with a results-driven approach. Strong Communicator:?You are a strong communicator and advocate for customer needs within the company. What Does a Typical Day Look Like? Your day will involve managing customer accounts, performing check-ins, addressing issues, and providing training. You will spend 3-4 hours ensuring customers are successfully using the application and 2-3 hours advocating for customer needs internally and updating records. Interview Process: Initial Phone Call:?Discuss your customer success experience and alignment with the role. Video Interview:?A deeper dive into your customer management approach and problem-solving abilities. Final Intervie

?? Making the Impossible Possible: My Journey from Customer Support to Sales Success ?? As a customer support representative over the years, almost 8.. I was often told that sales was a different ball game ??, one that I couldn't play. But I was determined to prove them wrong ?? In just 8 months, I've achieved the unthinkable ?? - closing 20 sales with ZERO prior sales experience! ?? So how did I do it? ?? I leveraged my #Customersupport skills to build trust, understand customer needs ??, and provide solutions that wowed them. ????I didn't just stop at making the sale; I used my customer service expertise to follow up with each customer, ensuring they were updated on their item and felt supported throughout the process ??. This approach has not only earned me sales success ?? but also built long-lasting relationships with my customers, who trust me to deliver exceptional service ??. I'm PROUD to say that my customer-centric approach has paid off ??, and I'm excited to see what the future holds. KEY TAKEAWAYS FROM MY JOURNEY ?? Customer support skills are transferable to sales ?? ?? Building trust and understanding customer needs is key to sales success ?? ?? Following up with customers post-sale builds trust and loyalty ?? Now, I'm on a mission to inspire others to break down barriers and push beyond their limits. If you're ready to challenge the status quo and achieve the impossible, let's shake things up! ?? #SalesSuccess #CustomerSupport #CustomerFirst #TrustBuilding #SalesTips #LinkedInSales #customerretention #customerservice #customerloyalty

There is no perfect way to get into Customer Success. Its important to find your own path in getting into Customer Success and what makes sense for you. From my experience I will say in this tough job market one of the best ways you could break into Customer Success is by starting out as a Sales Development Representative. Why do I say that? Its because being a Successful Sales Development Representative in Tech will teach you how to better: -Hold a conversation -Overcome objections -Ask good Questions -Build Rapport All the important skills that are needed to be a successful CSM. Also it will help get your foot in the door into tech & if you perform well there could opportunities for you to easily promote to a CSM role at your current company! I broke into a CSM role by starting out as Sales Development Representative. If you have questions about how I did it let me know.

?? Balancing Roles: Customer Support Specialist & Sales Development Representative ?? For over 9 years, I’ve been a Customer Support Specialist, helping customers solve problems, delivering exceptional service, and building trust. Recently, I’ve also stepped into the role of a Sales Development Representative (SDR)—a position that may seem very different, but in reality, shares many of the same principles. What connects these roles? The customer. ? In support, I’ve honed the art of active listening to understand customer pain points. ? In sales, I leverage that same skill to identify challenges and offer tailored solutions. ? Both roles demand empathy, clear communication, and problem-solving. While my SDR role focuses on connecting with prospects and driving business growth, my decade-long experience in customer support keeps me grounded in one truth: Customer satisfaction is the ultimate goal. ?? The lesson? Skills are transferable. Whether it’s solving a support ticket or nurturing a sales lead, the ability to connect, understand, and deliver value is universal. What transferable skills have helped you thrive in new roles? Let’s discuss! ?? #CustomerSupport #SalesDevelopment #CareerGrowth #TransferableSkills

Your most vocal Customer is your best friend (paraphrased from Bill Gates). Why? They may be pointing out that there is a disconnect between what they remember agreeing to and their Service Delivery experience. Sure, the problem may be that their expectations are too high. But most likely it is because the verbal discussions were not reduced to writing or communicated to the IT Support Team. Sound familiar? Read on for a detailed breakdown of how to successfully align your Sales & Support teams. https://buff.ly/3YwvKQk #sales #support #it #customer #service coordinator #agreement #techs

In the dynamic world of sales and customer engagement, the role of a Relationship Development Officer (RDO) has become more critical than ever. As an RDO, I take immense pride in the responsibilities and opportunities this position offers. Building and nurturing relationships with clients is not just a job for me; it is a passion. Every day, I strive to understand our clients' unique needs and deliver solutions that exceed their expectations. This role allows me to bridge gaps, create meaningful connections, and foster long-term partnerships that drive both customer satisfaction and business growth. One of the most rewarding aspects of being an RDO is witnessing the tangible impact of my efforts. Whether it's helping a client navigate a challenging project or celebrating their successes, the connections I build are rooted in trust and mutual respect. These relationships are the cornerstone of our business, and being an integral part of this process is incredibly fulfilling. Moreover, being an RDO means constantly evolving. The landscape of customer relationships is always changing, and staying ahead requires continuous learning and adaptation. This constant growth keeps me motivated and ensures that I can provide the best possible service to our clients. I am proud to be an RDO, dedicated to fostering strong relationships and contributing to the success of our clients. This role not only allows me to utilize my skills and experience but also aligns with my values of empathy, integrity, and commitment. Here's to building stronger connections and driving mutual success! #RelationshipDevelopment #CustomerSuccess #ProudRDO.

Growing as a Customer Service Rep Being a customer service rep has taught me so much, especially about turning free trial customers into loyal ones. It’s all about exchanging value and making people happy. Here are some things I’ve learned — Knowing Loyal Customers: It’s important to spot and take care of our loyal customers. They stick around and often spread the word about how great we are. — Handling Different Behaviors: Every customer is unique. Whether they’re upset or need extra help, understanding their behavior and responding kindly can turn things around. — Managing Different Attitudes: I’m still figuring this one out, but treating each customer with respect and a personalized approach goes a long way. — Making Customers Happy: Our main goal is to make customers happy. Happy customers come back and tell others about us. — Turning Free Trials into Big Accounts: Free trial customers can become our biggest clients with great support and service. In the end, it’s all about the amazing efforts of customer service teams. We’re not just fixing problems; we’re building lasting relationships and helping our businesses grow. And thanks to the Digital Witch Support Community for helping me learn more about customer service support! Cheers to all the awesome customer service pros out there! #CustomerService #CustomerExperience #CustomerSuccess #ClientRelations #LoyalCustomers #BusinessGrowth #ValueExchange #Hiring #JobSeekers #CareerGrowth #Recruitment #CEOs #HiringManagers

Being a Customer Success Manager is like being at a never-ending party, where your role is to ensure everyone is satisfied, engaged, and has no reason to sneak out through the back door! In today’s fast-paced SaaS world, keeping your customers and signing them up for more is synonymous with future acquisition. CSMs’ (Customer Success Managers) primary mission is to retain customers (prevent churn), ensure customers understand and get the most value from the company’s offering, identify and qualify new expansion opportunities, and work cross-functionally to deliver value. ???????????????? ?????????????? ?????????? ??????????????????:?Retention = Sustainable growth. Proactive engagement to ensure customers understand the product, continuously receive value from it, and address all value-preventing roadblocks is the secret sauce to reducing churn. ???????????????? ?????? ?????????????? ?????????????????????????? ???? ????????????: Satisfied customers with a good ROI are the prime candidates for expansion. Whether it's upselling, cross-selling, or expanding usage, the CSMs are front and center in identifying new opportunities to grow within their accounts. Teaming up with sales, they can leverage success stories to fan out and up within their accounts, which in turn will provide new growth opportunities. ???????????????????????? ???????????? ??????????????: Besides being product experts (understanding what the product does and why it’s valuable to their customers), CSMs are relationship builders. CSMs provide tailored guidance, escalate when things deviate, and help customers navigate the organization and any challenges that surface while on their journey to increase value from the offering. Supported and valued customers will stick around and advocate for the value they have received within their circles. ?????????? ???? ?????? ????????????????: CSMs constantly gather feedback and insights from the segments that validate the value proposition of your offering: paying customers. They hear what works and what needs to be improved or added to the product to increase its worth. A strong closed-loop feedback process on what is heard will inform the roadmap and ensure the product evolves toward what customers need. A CSM represents his/her company to the customers and represents his/her customers to the company. So from the customer’s perspective, using the product is only a means to an end; the end is always achieving the customer's business outcomes. CSMs that provide timely advice, offer solutions to business problems, and advocate for their customer’s needs will make a difference. How are you leveraging Customer Success to drive growth in your business? As a customer, what matters most when working with your CSM? ‘The Practical CSM’ post is intended to share some practical & actionable insights and to invite others to engage, ensuring that what is shared resonates with both business leaders and customers. #ThePracticalCSM #CustomerSuccess

#hiring *Customer Operations Lead - Chicago or Phoenix*, Chicago, *United States*, fulltime #opentowork #jobs #jobseekers #careers #Chicagojobs #Illinoisjobs #Administration *To Apply -->*: https://lnkd.in/dpzg5b_p Description:At Edge Logistics, we deliver superior transportation management solutions to our customers through efficiency, technology and innovation. The success of our business is dependent on prioritizing the partnerships we have with our customers through efficient communication, providing value to their business, and always focusing on excellent customer service.The Operations Lead will drive the Operations team in multi-level, operational account execution for Edge Logistics customers with a focus on value creation, profitability and streamlined operational efficiency and accuracy. This role will require a strong customer-focus, attention to detail, critical problem-solving skills, the ability to collaborate across functions, and capacity to coach/mentor key account specifics across the Operational support team.BENEFITSHealth, dental, and vision insurance401K matching programFree and confidential professional coaching through BoonContinued learning and career development opportunitiesCRITICAL RESPONSIBILITIES & DUTIESSupport Customer Sales, Account Management and Operations team in the execution of daily account operations driving customer expectations and overall account strategy.Leverage company resources to establish and cultivate customer relationships, identify potential problems, and communicate potential innovative solutions and services.Lead and collaborate with Account Management and Sales in successful onboarding of new customers with focus on customer KPI documentation, billing requirements and customer service expectations.Develop Edge Logistics Standard Operating Procedures and lead expectations with Operations team.Master customer service scorecards or metrics and utilize them to drive performance improvement both internally and externally.Streamline and train Award Management optimization to route dedicated freight, confirming proper carriers are being assigned to appropriate loads.Prioritize company turnaround expectations and customer satisfaction with detailed management of assigned shipments throughout the load board.Ensure all scheduling is covered daily, weekly, and monthly by working collectively with all necessary team members.Manage time-sensitive problems and requests through proactive communication, both internally and externally.Evaluate customer orders and equipment availability to discover potential synergies that can optimize value for the company and its associates.Coach and train the accurate authorization and finalization of load details (e.g. accessorial charges) necessary for the successful completion of deliveries and accurate billing to the support team.Master the team portfolio with regards to customer priorities,

CSM (or EM or AM): "It's great to meet you, can you tell me a little bit about why you bought our product?" Customer: "I've just spent the last 4 months with your sales team, didn't they tell you?" The dreaded fumbled account hand-off. As someone who's spent their entire career in post-sales, I’m constantly looking to deliver a top-tier customer experience. One of the best ways to provide that experience is to know your customers' needs. To start, everyone in the GTM team – from SDRs to AEs to CSMs – must have a crystal clear understanding of the customer’s goals, challenges, and desired outcomes. Unfortunately, I’ve seen so many organizations struggle with this transition due to clunky processes and tools. So I’m sharing my best practices on managing the handoff process, and how revenue AI can help. Check out the blog to learn how to: ?? Keep the customer’s goals front and center ?? Ensure everyone has access to the same information ?? Simplify your workflows ?? Drive alignment with a focus on the customer experience How does your team manage the account handoff process? I’d love to hear what’s worked well for other GTM orgs. https://lnkd.in/euRc8ZbG