Elite Level Management的动态

“Do the Hard Thing First” Keen/Interested to hear opinions around day planning, setting expectations and desks up for the success. A quote from the book “Do the Hard Thing First” outlines when mapping out the tasks for the day no matter how hard it is, it needs to be done first! Here at Strativ Group we believe in our customer success programmes through to our delivery/embedded set-up where we break down tasks into smart measurable objectives for the day ahead. The below is something I can certainly resonate with - don’t delay the most important tasks for the day, no matter how difficult/challenging they may be ????

It’s the start of a new week, and you’re full of ambition, ready to get ahead.??? If you’re like most of us, you’re always aiming to get a little better each week.??? So, let’s kick off this Monday by looking at our most recent customer feedback to guide us toward that opportunity for improvement. What are three things you can do better this week??3?? Here are some common areas where we often see room to grow: 1?? Improve Communication: Whether it’s keeping clients updated on the status of their application or explaining complex terms more clearly, effective communication is key to building trust. Let’s focus on being proactive in our outreach and making sure every client feels informed and valued. 2?? Streamline Processes: Feedback often highlights pain points in the process, like long wait times or cumbersome paperwork. This week, identify one area where you can streamline your workflow to make things easier and faster for your clients. 3?? Personalize Your Service: Clients love when they feel like they’re more than just a number. Take the time to personalize your interactions—whether it’s remembering key details about their situation or offering tailored advice, these small touches make a big difference. Let’s use feedback not as criticism but as a roadmap to becoming the best version of ourselves and our businesses. Here’s to a week of growth, improvement, and client satisfaction! ?? #MondayMotivation #CustomerFeedback #ContinuousImprovement #ClientCare

Talking with a colleague today, we, as Department Heads, shared our common discontent with upper management's constant pressure to meet industry standards and metrics. While we pride ourselves on being self-starters, it's easy to fall into a routine with our daily duties. Sometimes, we need to challenge ourselves to reinvent and improve. Even though we work diligently, the reality is that without the extra push to achieve all metrics, we might settle for where we are, considering our good sales and customer satisfaction index. However, we acknowledge that there is always room for growth and improvement. This may involve coaching our team members or pushing ourselves to tackle the challenging aspects of our roles that ultimately make us better professionals. In the end, we appreciate our leader's guidance, even if it's not always what we want. It's these challenges that help us strive for more and continuously enhance our performance. Thank you to our leader for pushing us to excel beyond our comfort zones.

Navigating Setbacks – Embracing the Journey ?? Setbacks are part of the process, not the end of the road. Reflecting on my journey in customer service, communication, and administration, I’ve faced moments when things didn’t go as planned – like handling high client volumes under pressure or navigating operational hurdles. But these experiences reinforced the importance of problem-solving, adaptability, and empathy. One key approach that’s helped me mitigate setbacks is focusing on small wins. For example, during my time as a Clinical Counselor, even helping one person feel heard and supported made the challenges worthwhile. In customer engagement, turning one dissatisfied customer into a loyal one is a victory that fuels progress. Here’s my takeaway – embrace the setbacks, but don’t stay stuck. Reflect, recalibrate, and keep moving. ?? How do you tackle setbacks in your professional life? I’d love to hear your strategies. Let’s build resilience together!

Forming, storming, norming, performing. Where is your team right now? We’ve recently worked with a team who felt like a group of individuals who met once a month, rather than a mutually accountable team. It was making them frustrated and cross with each other, and it was slowing the business down. By working on connection and building trust, they came together, growing psychological safety and increasing the contribution of every member. As a result, six months later the team is more productive, customer satisfaction has improved, and importantly so has the enjoyment they report doing their jobs. Is team coaching the panacea? Absolutely not. These people put in a huge amount of work, and have a way to go. But starting the difficult conversations can be helpful with someone external who has no skin in the game. #teamcoaching Samsas John Maxwell

Dealing with Angry Customers? Here’s a Quick Hack ??? ???The 70:30 Rule: Spend 70% of the time listening to the customer, and 30% offering solutions. Why? => Listening diffuses tension. => It shows the customer you care. => You get to the real root of the problem faster. This simple tip turned one team I worked with into a powerhouse of calm, collected customer service pros—and their feedback scores? Through the roof ??. If your team could use some confidence-boosting strategies,?Balanced Achievers?is here to help! ?? DM me or book a strategy session to learn more => https://lnkd.in/gT_wvuPF Let’s turn customer chaos into satisfaction success.

?? How I Turned a Tough Customer Situation into Success ?? Early on, I had this big client who needed a feature we didn't have. It was make-or-break time – they were about to cancel. But instead of panicking, I got everyone on board to figure out a solution fast. After some serious teamwork and brainstorming, we not only delivered the feature but also went above and beyond to make it perfect for them. They were thrilled, and our bond grew stronger. This experience taught me a crucial lesson: through collaborative effort, challenges can turn into opportunities to strengthen client relationships. It's not just about problem-solving; it's about building trust and delivering exceptional value. What's your go-to move when faced with tough customer challenges? Let's chat about it! ?? #successstories #teameffort #customersuccess #tidbits

#TMOLTuesday #productivityboost #productivityhacks #storemanagement Are you a store manager looking to enhance productivity in your retail store? Discover the five crucial tasks that can transform your store's operations, boost sales, and improve customer satisfaction. From effective staff management and inventory control to creating an exceptional customer experience, this video provides actionable insights to help you succeed. Learn how to monitor sales performance and maintain a clean, safe store environment to ensure smooth operations and a positive shopping experience. Watch now to elevate your retail management skills and drive your store towards greater success! https://lnkd.in/e7fFYmwn

Posts discussing the need for alignment between different teams pop up regularly in my feed; a lot of them initiated by customer success. They are right, alignment is essential. Most however offer sticking plaster solutions, which don’t really solve the underlying problem. “Creating a department, charging it with delivering customer success and demanding alignment with other departments is fundamentally different from designing an organisation to consistently deliver results to customers.”

4 helpful characteristics for customer service excellence... Working with customer service teams from a variety of industries reveals some key traits that define and underpin a successful culture. 1 – Awareness of oneself and others 2 – A solution-focused Mindset 3 – Collaboration for great teamwork 4 – Positive communication underpins everything Consider the power and results of a team where these characteristics shine through in everything your teams think, feel, say and do. ?? Learn more: https://lnkd.in/eWZYPnSM #customersuccess #teamwork