It's #LabWeek again - a time to celebrate the contributions of medical laboratory professionals who play a vital role in #healthcare and #patientadvocacy!
Today, I want to take a moment to send a shoutout to the amazing crew at the #Labcorp Patient Service Center in Clayton.
A couple of days ago, I met up with a friend who had recently been diagnosed with #breastcancer. The hospital and doctor visits, surgeries, consults, and other procedures left her feeling #overwhelmed and stressed.
Weeks after her surgery, she visited the #Labcorp patient service center for her follow-up bloodwork. In addition, she needed a genetic test from a non-Labcorp kit, but they couldn't process it. However, they patiently explained why and provided alternative solutions. They even accommodated her fear of needles by using a smaller one for her blood draw. The entire process was incredibly efficient, with everyone from the front desk staff to the #phlebotomist being highly skilled, friendly, and knowledgeable. She praised the team for their exceptional #professionalism and going above and beyond to assist her – she wanted me to share this #recognition with them!! So, I had to stop by and get a picture!! ??
Navigating the complexhealthcare system can be extremely #daunting, making one feel like just another data point rather than a patient in need of compassionate care. It is so easy to lose sight of the patient amidst the insurance, administrative tasks and paperwork. In such a system, individuals like Nicarra, Norma, Rochelle, and Kennedi stand out as #compassionate advocates for patients like my friend, who simply want to be cared for, heard, and understood.
#TAKEAWAY: We often think that we need complex strategies to enrich the #customer or #patient experience. In reality, it boils down to the basics of knowing your job, doing it well, on time, and with care!! ??
So, this Lab Week, I want to send a special #shoutout to all our medical lab professionals who are the core and pillars of our healthcare system. Your #dedication and #kindness make a world of #difference to patients and their families.
Happy Lab Week, everyone! ?? #LabWeek2024 #HealthcareHeroes #PatientAdvocacy
Vice President Regulatory Affairs and Quality Assurance at Oxford Endovascular Ltd.
6 个月Love seeing the continued success of you and your fabulous team. Such a wonderful energy. Here's to many, many more Elemed birthday celebrations! ?? ?? ?? ?? ?? ??