Should your #LearningAndDevelopment team own your #CustomerEducation strategy? It may make sense on the surface, as they're already producing training content. But there's a bigger issue to consider, and that involves the strategic distinction between "learning" and "education" in a typical business. While there's overlap, there is quite a difference in focus between the two functions. Read our latest article for the answer to, Should your L&D team own your customer education strategy? >> https://lnkd.in/eHZ9JKNJ
