We are excited to announce the addition of Farrah Younes! Farrah steps into the role of Customer Support Manager at Easton, leveraging her wealth of experience in leading and growing 24/7 support teams. With a focus on streamlining communications, evaluating team performance, and expertly handling escalated issues, she contributes to the dynamic success of our firms. Farrah's passion for creating extraordinary customer experiences aligns seamlessly with our values.
Easton Consulting Technologies的动态
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A heartfelt thank you to our dedicated Austrian team for your hard work and dedication, which has contributed to our outstanding Year-to-Date growth. With this momentum behind us, I'm confident that we're poised for continued success in the months ahead. Here's a glimpse of what we've been up to: ?? Reviewing Our 5-Year Growth Strategy: We took a deep dive into our long-term growth plan, ensuring that we're aligned and focused on achieving our ambitious goals. ?? Planning for a New Office: As part of our expansion efforts, we're gearing up to open a new office. This strategic move will support our growing team and enhance our presence in the region. ?? Preparing for New Hires: To fuel our continued growth, we're getting ready to welcome onboard a wave of talented new colleagues to our Austrian office. These additions will bolster our capabilities and drive us toward even greater success. ?? Exploring AI for Efficiency and Customer Service: Leveraging cutting-edge technology, we're exploring ways to enhance our operations and elevate our customer service using AI. This initiative underscores our commitment to innovation and excellence. #autorola #remarketing #automotive #usedcars #realtimedata #livedata #carauction #fleetsolution #GrowthStrategy #Innovation #TeamWork #AI Rene Buzek Autorola GmbH | Austria????
It was a pleasure spending 2 really good days with our owner and founder, Peter Groftehauge, in Austria! Great talks, customer meetings, meeting the whole Austrian team and introducing our new team members...
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?? Client Success Spotlight: Texas Hill Country Olive Co. ?? Ever felt like your customer support is running on empty? Texas Hill Country Olive Co. did too—until they partnered with us! ?? In just a few short weeks, we transformed their overwhelmed customer support system into a seamless, efficient operation. ?????? Curious about how we did it? We travelled to Texas Hill Country Olive Co, and asked them what their Ethos Support experience was. ?? ?? Watch our video case study:
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When was the last time your team had a refesher or fresh insights into #effectivecommunitcation #resillience and #complaintsresolution? Mandy Dudson worked with the team at Platinum Hail Management Solutions on topics focusing on Customer Resolutions to get their team ready for their busiest season. Are you teams ready for your busy season? #blackfriday #cybermonday #seasonal #leadershiptraining #leaderswhipworkshops
Is your busy season coming up? I worked with the team at Platinum Hail Management Solutions this week as they prepare for their busy season. Our day was centred around Customer Resolutions, we explored topics such as effective communication, complaints resolution process and resilience. The purpose of the workshop was to set the team up with tools to assist them with delivering the best outcomes for their customers ready for their busy season. Thanks for having Luminate Leadership back to work with you again. Tim Chilcott Jessie Baudry Terry Dank
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Check out this update that includes exciting news from Kristin Beck about our Master Contractor improvements that can be earned in 2024 for 2025 awards!
As we continue into the new year, we have a special message to share from our President, Kristin Beck. She's delighted to introduce some exciting improvements to our contractor recognition programs! "You are the heart of everything we do at Elevate. In 2024, we're committed to providing a best-in-class customer experience across all parts of our business". Read the full announcement here: https://ow.ly/U9fN50Qxfa2
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I am also in Europe to accelerate this new initiative. PURIN becomes global, watch for new steps
?? We are closer to you in our new office! ?? Dear Customers and Business Partners, We are excited to announce that we are closer to you by bringing our office together in a new location! With our renewed energy and more efficient work environment, we are here to serve you faster and more effectively. By always keeping customer satisfaction at the highest level, we have become even stronger in our new office. We look forward to further developing our relationship with you and achieving joint success. We believe that we will carry our cooperation even further in our renewed office. We are ready to work with you on new projects and create more value. Thank you for your support and trust in us. We will be happy to welcome you in our new office! Best regards,
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???? Love wins in business too! Enter #CreditAwards and show how your partnership is rewriting the rules of success. ??? #PartnershipGoals View the criteria here ? https://lnkd.in/eRDcHiaR
Head of Product & Membership at Shard Financial Media - Credit Strategy, Reward Strategy, TRI Strategy
?? Strengthen your success story with the Best Outsourcing & Partnership Initiative category at the #CreditAwards, sponsored by C&R Software! ?? This Valentine's Day, we're celebrating partnerships that make a difference. Open to joint submissions, show us how you and your third-party ally have enhanced business performance and shaped a smoother customer journey. ???? Achieving at least two of these will get you in the final: ?? Enhancing processes and procedures in customer interaction. ? Going beyond business as usual with notable improvements. ?? Empowering customers in vulnerable situations for better outcomes. ?? Meeting targets/KPIs and engaging/training staff. ???? Increasing customer understanding and management of your service. Submit your entry by 1 March and let your partnership shine. ? Link to enter: https://lnkd.in/ezASP7sr
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Head of Product & Membership at Shard Financial Media - Credit Strategy, Reward Strategy, TRI Strategy
?? Strengthen your success story with the Best Outsourcing & Partnership Initiative category at the #CreditAwards, sponsored by C&R Software! ?? This Valentine's Day, we're celebrating partnerships that make a difference. Open to joint submissions, show us how you and your third-party ally have enhanced business performance and shaped a smoother customer journey. ???? Achieving at least two of these will get you in the final: ?? Enhancing processes and procedures in customer interaction. ? Going beyond business as usual with notable improvements. ?? Empowering customers in vulnerable situations for better outcomes. ?? Meeting targets/KPIs and engaging/training staff. ???? Increasing customer understanding and management of your service. Submit your entry by 1 March and let your partnership shine. ? Link to enter: https://lnkd.in/ezASP7sr
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Abri Group launched their 'See Something, Say Something' in August 2021. The campaign encourages colleagues to raise concerns about things that may need attention in their neighbourhoods or in customers’ homes. To ensure the success of See Something, Say Something, they also: ??Overhauled their approach, processes and policies regarding damp and mould, including having a robust Damp and Mould Disrepair team as one of the first points of contact. ?? Carried out training and empowered colleagues to recognise and address the signs of damp and mould in customers’ homes. ??Revised their Customer Relations team structure to better assess complaints and to carry out effective complaint handling, including introducing temporary support to accelerate the speed of complaint response times. ?? Introduced ‘local resolutions’ to empower more customer-facing teams to resolve customer enquiries at first point of contact. Learn more about Abri's Knowing our Homes' work here: https://lnkd.in/dyDQvCvs
Abri – See Something, Say Something
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Revenue Growth Expert | Telecom SaaS | Business Development Strategist | Certified Sales Trainer
To all in my network who lead Sales organizations! As a coaches it is our responsibility to keep the excitement within our sales teams high so momentum grows. ???? LVLUP doesn’t just take the “Gamification” of revenue growth to the next level it increases the peer to peer accountability. Imagine increasing retention of A players move B players to A players and C players to B players! Let me know when you want to set up your free trial tomorrow. ???? #gamification #salesgrowth
Customer appreciation time ?? We have loved building LVLUP with Adam Whalen and his team! Huge thanks to Bart Daily for the support along the way. Much more to come ??
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Owner/Publisher, Petroleum Africa Publishing
9 个月Congrats! Wishing you well Farrah!