Your organization is divided over IT service vendors. How can you bring unity to the selection process?

This is why, the selection criteria(s) is critical in the evaluation process during sourcing . And the criteria(s) ideally would be mapped to key requirement(s) and goal(s) which later will be used as part SLA(s). Weighting of these criteria should also be democratically("majority wins") aligned amongst all the stakeholders. All supplier preferences, will need to be included and let the process of objective (goals/requirements) elimination occur through a proper non-bias Sourcing process. Remember this is the only way to bring unity in terms of Suppliers not just for IT but across all other categories. The Sourcing lead should continuosly be communicating to the stakeholders on the process of elimination until final selection. #my2pennies

To bring unity to the selection process for IT service vendors, it’s crucial to foster collaboration, transparency, and alignment with the organization's broader goals, below are the keypoints to deliver it. 1. Establish Common Goals 2. Encourage Open Dialogue 3. Gather and Analyze Input 4. Create a Cross-Functional Team 5. Address Concerns Proactively 6. Consensus and Final Decision By focusing on collaboration, clear communication, and data-driven decision-making, you can bridge the divide and select an IT service vendor that aligns with the organization’s collective interests.

In my opinion First decision is to get all organization on board for the motive of the unification The drive to unify service providers could be cost optimization or simplification or adopting new technologies to better serve the customer needs. The drive could be a blend of all those factors Second is setting a clear criteria for evaluation with a score board Last but not least is to put a realistic and achievable plan. Many transformation program fail due to unrealistic plans Finally put all efforts to have a CLEAR strategy cascaded to all the organisation

To bring unity to the selection process for IT service vendors, it’s crucial to foster collaboration, transparency, and alignment with the organization's broader goals, below are the keypoints to deliver it.

To unite a divided organization over IT service vendor selection, start by establishing clear, shared evaluation criteria that address stakeholder needs, such as technical requirements, budget, and scalability. This ensures decisions are based on objective factors. Next, facilitate open, data-driven discussions where each vendor's pros and cons are presented using tools like a decision matrix to depersonalize the debate. Lastly, foster compromise by emphasizing the shared goal of finding the best vendor for the organization. If needed, involve a neutral third party to offer an unbiased perspective, ensuring a collaborative decision.