DXC Technology的动态

Embark on a journey through the innovative world of aviation with Generative AI, where every aspect from ground operations to in-flight services is being reimagined. The Katonic Generative AI Platform stands at the forefront of this transformation, offering a spectrum of use cases that redefine the aviation experience. Delve into scenarios where AI-driven solutions not only streamline operations but also elevate the passenger experience, setting new benchmarks in efficiency and customer engagement. Visit www.katonic.ai to get started today! #aviation #airlines #cx #customerexperience #genai #generatieveai #aiusecases #aviationinnovation #KatonicAI #aiplatform #ai

Today's comprehensive article ?? by Morgan Hines, PhocusWire, on how airlines use Generative AI, includes examples from United, Lufthansa, Finnair, Sabre, IBS, FLYR and… Threedot. ? Our contribution, based on an airline study conducted with MBA students of Cranfield University, identified use cases such as: ?? digital customer assistant (commercial) ?? incident report and root cause analysis (operations) ?? reduction of manual reconciliations (support) ? For more information about the study or how Threedot can help, contact us ?? #GenAI #digitaltransformation #digitalairline

Could we see a return to the golden ? age of travel? That’s the mission of brand-new airline ???? Global Airlines, and their new Airbus A380. Great airline experiences don’t just require impressively engineered aircraft; however, CX covers every part of the customer journey. Verint puts the AI ?? in airline customer experience. Check out the on-demand webinar to learn how to: ?? Bring employees and conversational AI together in your customers’ channel of choice ?? Automate common interactions to deliver customer-centric experiences and increase operational efficiency ?? Better orchestrate reactive and proactive engagement by using data Watch the webinar today! #Travel #ConversationalAI #Airlines #CX #CXAutomation #CustomerExperience #AI #CustomerJourney #Verint

Could we see a return to the golden ? age of travel? That’s the mission of brand-new airline ???? Global Airlines, and their new Airbus A380. Great airline experiences don’t just require impressively engineered aircraft; however, CX covers every part of the customer journey. Verint puts the AI ?? in airline customer experience. Check out the on-demand webinar to learn how to: ?? Bring employees and conversational AI together in your customers’ channel of choice ?? Automate common interactions to deliver customer-centric experiences and increase operational efficiency ?? Better orchestrate reactive and proactive engagement by using data Watch the webinar today! #Travel #ConversationalAI #Airlines #CX #CXAutomation #CustomerExperience #AI #CustomerJourney #Verint

Could we see a return to the golden ? age of travel? That’s the mission of brand-new airline ???? Global Airlines, and their new Airbus A380. Great airline experiences don’t just require impressively engineered aircraft; however, CX covers every part of the customer journey. Verint puts the AI ?? in airline customer experience. Check out the on-demand webinar to learn how to: ?? Bring employees and conversational AI together in your customers’ channel of choice ?? Automate common interactions to deliver customer-centric experiences and increase operational efficiency ?? Better orchestrate reactive and proactive engagement by using data Watch the webinar today! #Travel #ConversationalAI #Airlines #CX #CXAutomation #CustomerExperience #AI #CustomerJourney #Verint

Could we see a return to the golden ? age of travel? That’s the mission of brand-new airline ???? Global Airlines, and their new Airbus A380. Great airline experiences don’t just require impressively engineered aircraft; however, CX covers every part of the customer journey. Verint puts the AI ?? in airline customer experience. Check out the on-demand webinar to learn how to: ?? Bring employees and conversational AI together in your customers’ channel of choice ?? Automate common interactions to deliver customer-centric experiences and increase operational efficiency ?? Better orchestrate reactive and proactive engagement by using data Watch the webinar today! #Travel #ConversationalAI #Airlines #CX #CXAutomation #CustomerExperience #AI #CustomerJourney #Verint

Could we see a return to the golden ? age of travel? That’s the mission of brand-new airline ???? Global Airlines, and their new Airbus A380. Great airline experiences don’t just require impressively engineered aircraft; however, CX covers every part of the customer journey. Verint puts the AI ?? in airline customer experience. Check out the on-demand webinar to learn how to: ?? Bring employees and conversational AI together in your customers’ channel of choice ?? Automate common interactions to deliver customer-centric experiences and increase operational efficiency ?? Better orchestrate reactive and proactive engagement by using data Watch the webinar today! #Travel #ConversationalAI #Airlines #CX #CXAutomation #CustomerExperience #AI #CustomerJourney #Verint

Could we see a return to the golden ? age of travel? That’s the mission of brand-new airline ???? Global Airlines, and their new Airbus A380. Great airline experiences don’t just require impressively engineered aircraft; however, CX covers every part of the customer journey. Verint puts the AI ?? in airline customer experience. Check out the on-demand webinar to learn how to: ?? Bring employees and conversational AI together in your customers’ channel of choice ?? Automate common interactions to deliver customer-centric experiences and increase operational efficiency ?? Better orchestrate reactive and proactive engagement by using data Watch the webinar today! #Travel #ConversationalAI #Airlines #CX #CXAutomation #CustomerExperience #AI #CustomerJourney #Verint

The Role of AI at easyJet's New Control Centre EasyJet has embraced artificial intelligence (AI) to streamline its operations. The implementation of Jetstream, a generative AI tool, at its new control centre near Luton Airport, Bedfordshire, marks a pivotal moment in the airline's efforts to optimize flight management and operational efficiency. Jetstream, the generative AI tool, has revolutionized the way easyJet's control centre operates. By providing real-time insights and predictive analytics, Jetstream enhances decision-making processes and operational outcomes. Key functionalities of Jetstream include: Predictive Crew Management: One of Jetstream's standout features is its ability to forecast standby crew requirements accurately. By analyzing various factors, such as current schedules, weather conditions, and crew availability, the AI can recommend the best crew options for each flight operation. This proactive approach minimizes delays and ensures that flights are adequately staffed, thereby improving overall punctuality and reliability. Issue Resolution: For pilots and ground crews, Jetstream offers swift solutions to emerging issues. Whether it's addressing unexpected maintenance needs or managing last-minute schedule changes, the AI tool provides actionable recommendations that enable quick resolutions. This capability is particularly beneficial in maintaining smooth operations and minimizing disruptions. Optimizing Aircraft Allocation: Jetstream assists in matching the right aircraft to the right demand. By analyzing passenger bookings, route profitability, and aircraft availability, the AI ensures that easyJet can maximize efficiency and customer satisfaction. This intelligent allocation helps in better resource utilization and reduces operational costs. Reducing Food Waste: By analyzing past consumption patterns and current flight loads, the AI tool helps in making precise predictions about food and beverage requirements. This reduces waste and ensures that passengers have access to their preferred options. Predictive Maintenance: Jetstream aids in predictive maintenance decisions by monitoring aircraft performance and identifying potential issues before they become critical. This proactive approach to maintenance helps in reducing downtime and extending the lifespan of the fleet. Enhancing Passenger Communication: Effective communication is vital in the airline industry. Jetstream's real-time data analytics enable the control centre staff to provide timely and accurate information to passengers, enhancing their travel experience and maintaining high levels of customer satisfaction. The integration of Jetstream into easyJet's control centre represents a significant advancement in the airline's operational capabilities. By leveraging AI, easyJet has not only enhanced the efficiency and flight management but also improved its ability to respond to dynamic operational challenges. #Feydin #easyjet #AI #innovation #performance

#Data is King and #AI is Queen. The technology advancements around Data, AI and #GenAI fast forward the streamlining of operations across many industry verticals. The Travel industry sits in a unique position where the personalization of the customer experience in modern trends are the key differentiator for enterprises that vouch to stand out and create loyalty with their customers. The quality of one's data, will dictate the possibility of your AI penetration and how qualitative are your outcomes will be. I love how Kyndryl is approaching this in in the Aviation segment more specifically.