Duke Health Technology Solutions的动态

Last month, I finished the best book on negotiation from the last decade. I’m sharing the key takeaways this coming week. Nearly every corner of life has negotiation as an element. Those that push past their aversion of the practice and understand it’s ingredients will succeed, - During business opportunities - At the car dealership - With your family I’ve personally used the tools from this book to, - Negotiate lower rent prices for a lease - Obtain information to win commerical projects - Resolve issues with customer service on the phone We’re going to be digging into nuances of ? Psychology ?? ? Communication??? ? And Human Emotion ?? So, put on your bullet proof vest and grab a note pad, because we’re learning from former FBI hostage negotiator Chris Voss. Welcome to my series on “Never Split the Difference.” P.S. This is my cousin’s cat, “Stan the Man”. Yes, he exudes orange cat energy. ?? P.S.S. Have you finished any books this year? I put my other completed one in the comments! It’s VERY different from this book. ??♂? - - - - - #businessdevelopment #construction #negotiation #business #psychology #communication #emotion

A warm welcome sets the tone for the entire car-buying journey. A friendly smile and a greeting like "Good morning, welcome in!" shows customers you're happy to see them. This simple act makes them feel valued from the start, putting them at ease and more open to conversation. It's the first step in building a positive relationship that can lead to a successful sale. Learn more about training: https://lnkd.in/gJEU8N_g #sellmorecars,?#bestcarsalestraining,?#carsalestrainingprograms,?#carsalestrainingcourses #dealership #carlovers #carsalestraining?#firstimpressionsmatter? #lookprofessional?#salestips?#carsaleslife

Henry Ford once said, "If everyone is moving forward together, then success takes care of itself." At Ajian Labs, we believe our success lies in the relationships we build with our customers. Here's how we ensure our bond with you remains strong and fruitful: Building Trust: Trust is the cornerstone of any good relationship. We earn your trust through integrity, accountability, and consistent excellence. Transparent Communication: We believe in clear, honest communication. From our pricing to our policies, you’ll have all the information you need to make informed decisions—no hidden fees, no surprises. Personalized Experiences: Every customer is unique. We tailor our offerings based on your feedback and purchase history to ensure you receive products and services that best suit your needs. Providing Exceptional Service: Our customer service team is dedicated to providing timely and effective support. We are here to help, ensuring your experience with us is always positive.

As professional men, we strive for success in key areas of life In the corporate world, men are trained to negotiate... To understand the needs of clients, and deliver results. But how often do we apply these principles at home? ?? The cornerstone of our personal life – our relationship – sometimes gets lost in the juggling act of life. Want the secret ingredient to a strong relationship? Ask your partner what they really want or 'How you can make their day a 10'. Try it!

Good customer service is vital to a successful service-based business. Even if you get results for your client; it is how they FELT when working with you that will leave a lasting impression. On a call last week, a client said to me, "This is the best customer service I have ever received." Biggest compliment ever! Why? - because I work in family law. It's hard, people are in crisis and desperate to be heard. Often when that Zoom meeting turns on and I say "hello, how are you today", the person on the other side breaks down in tears. Relief. Someone cares, someone is actually listening to me. This is the difference maker! Press 3 to leave a message about your entire life falling apart doesn't work for humans. I have had a reputation for years as the "client whisperer", but the truth is I am just the "client listener".

Part of my mission in life is to help other advisors understand the true value they can bring to a trusted client-advisor relationship. I wrote The Total Relationship as a roadmap / guide to do just that. Advisors, here's my challenge to you as we wrap up '24: ?? don't begin your client conversations with performance ? learn how to ask better questions ?? don't solely focus on making your clients more $$ ? give them permission to live ?? don't appease your clients ? be their teacher, coach, and advocate There IS a better way.

Today I have the pleasure of working with a team to increase their understanding of successful telephone techniques North and Western Lancashire Chamber of Commerce In a world where trust is fraying, it's important to demonstrate you care about your customers and that they feel that care, so the trust builds and relationships flourish, resulting in them staying committed to your business. How do your people communicate with your customers? Is it time to up their game? When did you last invest in training your people to be their best when communicating with your customers?

We have a duty and a responsibility to educate our team, clients, and prospects. Not just when they buy from us, but on an ongoing basis for the life of the relationship. Watch the full video: https://loom.ly/8Uvc15k #educate #duty #responsibility #BeUnstoppable

Mid week Motivation (for self and others) ?? Be authentic-As someone with a high EQ when I see people around me having honest and open communication to a realistic extent V/s all sizzle no steak kind of situations at work I subconsciously pick up on it. Surely some clients must get the hint too when you try too hard to sell a solution they don't need or ser unreasonable expectations. ??For example, a client who we helped set up a company a year ago who was well across our services at Lawpath sent their friend to do the same recently. I didn't know that until we spoke post registartion about another service they were looking to get- they knew they could trust us even for a different service that what their friend chose because we listened to what they needed and trusted us with all the info we laid for them for consideration. ?? Authenticity is not only a personal value but keeping it real in your approach towards sales and customer support will build trust forming ongoing relationships rather than a feeling of suspicion. Some things will be harder to communicate than others, finding ways to articulate oneself better without losing touch with reality is the way to go. #Authenticity #clientexperience #support #sales #Lawpath #legaltech

My negotiation philosophy in life, whether in my professional or personal life, is as follows: 1) Never leave anything on the table. This requires preparation, knowledge, and stamina to explore every possible opportunity before giving up. 2) Make sure both parties walk away happy. I aim to achieve my goals and more, while also ensuring that the other party feels satisfied with the outcome. #NegotiationSkills #WinWin #PreparationIsKey"