Danilo Zatta, PhD, MBA的动态

I spent 6-months working on a 6-figure deal that got cancelled by procurement in 90 min. ?? - In October 2023, I met with a large telco from the UK at a Tech event in Singapore. So far, so good. - In November 2023, I met with their Head of Sales in Singapore in their office. Nice dude, good conversation. - That same day, their CMO who’s based in the UK was in Singapore. I asked to meet with him. We shake hands, schedule a conversation the next week. I get lucky. - Still in November 2023, I met with the decision makers (Marketing, Sales) based in UK. Things are smooth. Every one wants us. I’m happy. That deal smells good. ?? - Before Christmas 2023, I met with the compliance based in the UK. On their end, everything looks ok. The Singapore team wants us and needs us They have the budget. We agree to close the deal by end of January. - Early Jan 2024, I follow up. One follow up, Two follow ups No answer... Maybe they are busy, Xmas and new year are not that far away. (I'm na?ve sometimes) - End of January 2024, compliance wants to meet with me again. They want to know everything about our data collection process. Jump on a call with them Explain everything for 90 min + I’m not sure where we are going to anymore. ?? - End of Feb 2024 legal and procurement want to meet with me. They asked me the exact same questions. I see that opportunity getting colder and colder. We’re getting no where. - End of March 2024, We got rejected. They found our data collection process risky even if it’s GPDR and PDPA compliant. (LOL) Their Singapore team didn’t get what they needed They are still struggling with the same outbound issues. — Sales is a contact sport. Doing the extra-mile is not an option if you want to succeed. Things won’t always go your way. But it doesn’t stop me from persisting VAMOOS. PS: Did you get cancelled by procurement after thinking that the deal was signed? (tell us in the comment ??)

As a Customer Accounts Manager, the first challenge in my role was getting over the Customer's reluctance to interact with you. Being a new entrant into the Canadian workforce as an international graduate, everyone faces this challenge. Two main things helped me overcome this hurdle. Firstly the support from my wonderful team. My team at Aaron's Furniture Thunder Bay welcomed me warmly with great support. They introduced me to the customer base and instilled confidence in them to trust me with their account transactions. They gave me courage and tips and tricks, to clear even the smallest of my doubts and insecurities. The support from the team is inevitable for any new worker for the smooth transition into their new role. Secondly, patience. It is a key factor to face your challenges and believe in the process. I accepted the fact that customers will be skeptical to interact with a 'new guy' in the office for their account. Once you gain their trust, they are comfortable, polite and supportive. It's nothing personal and common in every industry with customer interaction. Have patience, trust your team, don't take it personal and believe in the process. #canada #newworkforce #internationalgraduate #teamwork

If you include my schooldays job at Flemings supermarkets, ive been involved in some sort of customer service since 1975. Over that time, ive formed opinion's what great customer service looks like. More importantly, what it takes to deliver it.Having just spent 3 weeks in Japan, im more convinced than ever that the secret sauce is: 1. Be completly present in the conversation 2. Mentally join the dots between the transaction and the customers purpose. 3. Make it easy for the customer to give you money. In my 3 weeks in Japan ive had over 100 touch points where ive seen these principles in practice. I think, in Australia, we emphasise the sales process, or in more transactional enviroments, the technical aspects and fail to teach the deeper customer centric thought process required. But, i hear you say, the Japanese have a culture built on respect. Of course thats true. Ive no doubt, the Japanese customer has great respect for the person providing the service. I have opinions on this too. But for now, lets just say, respect is not a given, its earned.

What differentiates the top 1% of Finance Managers in dealerships? "Just Do It" Of all the F&I Managers we've trained, the most successful have a "Just do it" attitude.? Here are the 3 traits you must have to be a top earning F&I Manager ?? 1. Do it now: Don't let tasks pile up. Try to finish things as soon as you can. 2. Stay organized: This helps you focus on making sales and giving great customer service! 3. Look professional: Being organized and on top of things shows others you know what you're doing. It's a way to lead by example. If you want sell more in F&I, then make sure to check out the free PDF below ??: https://lnkd.in/ei3_5RTM

New week, new mindset, new goals. Let's chase our dreams relentlessly and make them a reality! #SASAB2E #newweek #newweeknewgoals #mondaymotivation #mondayvibes #mondaymood #monday #procurement #ProcurementExcellence #businesssolutions #job #jobsearch #commercial

New week, new mindset, new goals. Let's chase our dreams relentlessly and make them a reality! #SASAB2E #newweek #newweeknewgoals #mondaymotivation #mondayvibes #mondaymood #monday #procurement #ProcurementExcellence #businesssolutions #job #jobsearch #commercial

Throwback Thursday In 2005, while pursuing my Master's in Accounting, I took a part-time job selling American Express credit cards at Sydney airport. It was one of the toughest sales roles I’ve ever had, but after a few weeks, I discovered a genuine enjoyment for it. Little did I know this would set the foundation for my career in financial product sales. During this time, I found my passion for interacting with customers, understanding their needs, and crafting tailored solutions. Customer satisfaction has always driven me—then and now. In that role, I faced far more "No's" than "Yes's," but each rejection taught me resilience and shifted my mindset to see every "No" as a step closer to a "Yes." This job instilled in me a never-give-up attitude, a belief in myself, and the understanding that challenges and rejections are part of life. It taught me to keep moving forward, embrace each new day, and recognise that success is measured by today’s achievements, not yesterday’s or tomorrow’s. Do you remember what did you learn from your old job? #foundation #mindset

To achieve my #Sales and #Marketing targets, here are the 3 units of departments I don’t joke with: ? the operations team. ? the finance guys and ? the Logistics team You see those above-mentioned 3 units, in any organization I find myself, I always make friends with them. I intentionally become friends and form close bonding with the head of the units and every single member of the team. I single mistake in reconcilatiom by the operations guy, a tiny error in payment upload from the finance or even second delay in delivery/supply by the logistics team could cost you your target for the month or quarter. Yes, I don’t play office politics, but I make office great work friendships. E get “WHY”! Without these people and their supports, I can never become a #sales champion that I am today. In your lowest moment, these are the people that will guide you, protect you and cover your naked as***. #salesandmarketing #salestip #marketingtips #salestarget #marketinggoals

Whenever I see an Ad for a Customer Relations Manager, several things spring to mind. Why is there a vacancy? Who was doing it before? If it’s a new role, why is it required? What is the present customer care process and how do they measure their successes? What else has changed in the business? Who else has changed in the business? How many current owners will someone be responsible for managing? How many new owners will need to be managed in the next 12/18/24 months? What is the record of creating satisfaction for customers? Is there a repetitive theme with matters to be resolved on each site? How long has the existing site team for each site been with the company and what is their level of competence? What is the reporting line of command? How quickly can decisions be made and what’s the process for getting something done? Who does it? The same subby who messed up or a new independent team? Who else is doing the same job in the company? How happy are they? How much autonomy and authority does the role have? How far are the sites? Are they open 7 days? What major issues have been on sites with build/customers? You get the picture… there are many more questions. Who’s recruiting for your next Customer Care Manager or Customer Relations Manager?

???????????????? ?????????????? ?????????????????? ???? ???????? ?? ???????? ???? ?????? ????????????'?? ?????????????? ???? ????????????????. ???????? ???????? ???? ?????????????? ???? ???? ???????? ?????????????? ?????????? ?????????? ????. Firstly, I thought these were the professionals talking with customers to solve their problems by taking feedback. For assurance, of course, I had to google it. And here's what I found about their KRA : ? Responsible for handling customer complaints and concerns. ? They analyze the root cause of the problem ? Generate implementable solutions ? Their problem-solving skills enable them to solve issues quickly and successfully. If you're someone working in this area... And don't want to represent yourself as a Customer Service Executive Feel free to use these instead : 1. Client Service Associate 2. Customer Relations Officer 3. Client Service Coordinator So now I know and you know what exactly these people do. Send me a confusing headline, and let's explore what they work for.