Book Club Week! ?? Day 3/7 Let’s talk about customer journeys, the core of any strong customer experience strategy. Jeanne Bliss makes it clear, leadership should focus not on departmental silos but on the entire customer journey. In other words, it's about taking responsibility across the board instead of just doing your own thing. Imagine what this could mean for businesses in Uganda. It starts with one challenge! " Map out your customer journey and identify the touchpoints that really matter to your customers and ensure leadership is accountable at every step." Bliss’s approach invites us to see things from our customers’ perspective, to create experiences they’ll love coming back to. At CXA Uganda, we’re all for this change. We believe that when businesses see things from their customers’ perspective, they create experiences that keep people coming back. #CXAUganda #ChiefCustomerOfficer #BookWeek #CustomerExperience
