With the CMP Research Prism, buyer’s remorse can be avoided and ideal customer outcomes can be achieved.?? ? In his latest contribution to Forbes, ?Shep Hyken details CMP Research’s brand new CX technology assessment framework used to evaluate an investment in technology, and walks through the evaluation criteria and questions you need to ask to make a good decision about your next tech investment. Click the link below to read the full article.
https://www.forbes.com/sites/shephyken/2024/11/07/how-to-evaluate-your-next-technology-investment/ #CMPResearch #CMPResearchPrism #Research #Technology #CXTech #ContactCenter #CustomerContact #Sourcing #TechInvestment?
Glad you liked the article Customer Management Practice! This framework is a great tool to guide businesses in making well-informed tech investments that enhance customer experience.?
Thanks for the feature ?Shep Hyken !
President, Customer Management Practice
2 周Critical support for helping customer contact leaders navigate a noisy tech market and for providers to hone their GTM strategy to better differentiate their offerings