CSG的动态

The AI hype surge is growing and many are struggling with how to distinguish hype from reality I'm looking forward to this webinar to help me balance between what's real now plus what I need to be prepared for in the future of this hyper-evolving technology.

Discover how to leverage #AI for real impact in #CX. In our upcoming webinar, “Beyond the Hype: Realizing the Potential of AI for Customer Experience,” industry leaders from Merkle, Cable ONE and STL Partners will discuss how to unlock AI’s full potential to drive CX improvement. ?? https://spr.ly/6047sPss7 Key themes: ? Strategic Alignment – Make AI work for your CX goals ? Cross-Industry CX Challenges – Discover common obstacles and solutions ? Sustainable Integration – Learn step by step how to apply AI in CX initiatives Secure your spot now!

#AI is redefining #CX, but making it work isn’t easy! Join us on December 4th at 10 AM EST / 3 PM GMT for an exclusive webinar, “Beyond the Hype: Realizing the Potential of AI for Customer Experience.” ?? https://spr.ly/6040sDJsA Hear from experts at Cable ONE, Merkle and STL Partners as they share insights on: ? Aligning AI with CX goals ? Overcoming shared CX challenges across industries ? Building a sustainable, phased approach to AI Don’t miss this chance to gain actionable strategies for impactful CX transformation!

In the GenAI era, data is the new digital currency. Join our session to explore our latest AI-powered products and processes designed to seamlessly integrate contextual data and knowledge into your customer experience--like GenAI Studio, AI Knowledge, and AI Insights. Explore how our comprehensive suite of tools can help you craft robust, AI-powered CX journeys tailored to your business objectives. Watch now ?? https://spr.ly/6046Qh4WC Jonathan Rosenberg Callan Schebella #Five9AIDay #CX #GenerativeAI

AI in CX: The Future is Now, But Are We Ready? Our latest report, in collaboration with Genesys and Engage Customer, reveals some startling insights about AI adoption in CX:? - 69% of businesses aren't ready for AI implementation? - Over half lack a comprehensive AI strategy? - Yet, 78.26% of AI adopters report increased customer satisfaction! Are you prepared for the AI revolution in customer experience? Read our blog to uncover:?? - The AI tipping point in CX? - Key challenges in AI adoption? - Future AI capabilities on the wishlist ?? https://lnkd.in/e7G3eeYR #AI #CX #CustomerExperience #BusinessIntelligence Joe O'Brien

Is customer experience getting a tech upgrade? Our infographic dives into how businesses are leveraging AI to create happier customers & a thriving business! https://lnkd.in/gabuj-FW #AI #CustomerExperience #BusinessGrowth #FutureofCX #Infographic #CX #Customers #CustomerLoyalty Business Leader San Diego Entrepreneur Center Technology Leadership Forum Technology Leaders Club Artificial Intelligence Global Company Artificial Intelligence Artificial Intelligence News Customer Experience Professionals Association (CXPA) Customer Experience

Is AI the secret weapon for amazing customer experience (CX)? Absolutely! Check the infographic from SoftClouds on how businesses are leveraging AI to revolutionize the way they interact with customers. https://lnkd.in/gMD784sr #AI #CustomerExperience #BusinessGrowth #FutureofCX #Infographic #CX #Customers #CustomerLoyalty Balaji Ramachandran Asokan Ashok Brian Friedman Ramanathan Sivasubramaniam Ashvin Lima Customer Experience Professionals Association (CXPA) Customer Experience Foundation Artificial Intelligence Global Company Artificial Intelligence

Metrigy's 2024 research reveals Generative AI is rapidly transforming customer experience (CX) strategies.?Early adopters are seeing significant success,?particularly in contact centers.?AI is enhancing personalized self-service, empowering agents,?and streamlining knowledge management,?while also addressing staffing challenges.?Companies investing in AI are experiencing measurable improvements in key CX metrics. Get your copy of the Generative AI: Practical Applications for the Contact Center Report today to learn more! https://lnkd.in/gtiMyzNf

400 expert developers who happen to sit in a contact center, engaging with operations leaders and the front lines daily. The results are high-utility applications enabling enterprise-leading performance...and a few snazzy awards for our over-flowing trophy case. #ibexawesome #CX #CustomerExperience #AI #ContactCenter #Award #CustomerMagazine #ContactCenterTechnologyAwards #ArtificialIntelligence #Innovation

? Gartner predicts that by 2025, 80% of customer service and support organisations will be applying generative AI technology to improve agent productivity and customer experience ? If you're considering how to harness AI to improve #CX operations - we're offering health checks, to give you a maturity assessment and path to automation with clear return on investment ?? "If you're not on the bus yet, there's still time to jump on" - a great quote from our latest webinar, featuring Business Systems' Head of Consultancy Hamish Cliff, Senior Digital Transformation Strategist Barry Webb & NICE's Director of Solutions Sales Laura Malinsky. Check it out on demand here to learn how you can get started with implementing AI in your contact centre ?? https://ow.ly/MyZ450TvceZ #AI #CustomerExperience #CX #BusinessSystems #ContactCentre