We're happy to recognize Katelyn Watkins for our November #EmployeeSpotlight! As a Customer Service Representative, Katelyn is a key member of our Sales Department. Katelyn's main duties include processing incoming orders, keeping in touch with current customers, and answering any product-related questions our new/existing customers may have. She also makes numerous outbound calls, sends quotes, and maintains our customers' information to help create lasting relationships. Katelyn is as dependable as they come, and we are very lucky to have her on the #CSMedical team!
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Beyond the qualities that make up a good customer support team, the true power of support comes from the roles fulfilled on the team. ? https://lttr.ai/AVomn #StaffBuild #TemporaryEntryLevelPositions #NetPromoterScore #PerformTaskAnalysis #AchievingHighQualityLeads #ArrangeTeamBuildingEvents #WearRegularClothes #UnlimitedSickLeaves #NaturalFriendlyState #SellInteriorDecor
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Do your customer service reps know the main components to creating a successful experience for your customers? They are the first line of contact for your customers and first impressions are key! It's really important for your team to understand what to do and how to do it when your customer comes calling in. Using this course, you'll be to dial in and train your customer service reps on how calls can be handled without sending out a technician versus what really does need a service call scheduled, setting appropriate expectations with customers and how they can give really good info to the technician based on a customer’s call. Does your CSR know how to handle this type of question, "Where is my technician?" If you said, "No" "I hope so" or "I don't know", go ahead and click the link to start watching the course today. It is super helpful and beneficial for your team long-term! Let's #win today! https://buff.ly/49yrYdq
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A Disappointing Experience with Rentickle: A Cautionary Tale I'm compelled to share my recent experience with Rentickle, which unfortunately has been riddled with frustration and disappointment. In January, we rented a washing machine from Rentickle, only to receive a defective product. Despite numerous attempts to schedule a technician's visit, we were left hanging until January 29th. During this time, our communication with Rentickle's customer support, conducted through personal numbers, lacked professionalism and resulted in unfulfilled promises. Following discussions, it was agreed that our billing date would be adjusted to February 29th to compensate for the unusable days. However, this arrangement wasn't reflected in our February bill, leading to further exasperating interactions with their customer support team. Despite providing evidence of payment on March 1st, Rentickle persisted in demanding payment for February's rent. Repeated attempts to escalate the matter to senior customer support were met with rudeness and dismissiveness. This lack of accountability and respect towards customers is deeply disappointing and has tarnished our perception of Rentickle's services. As we navigate through the lock-in period, we're left with no choice but to endure this ordeal. However, I feel compelled to caution others against engaging with Rentickle based on our experience. Customer service should be a priority for any company, and Rentickle has failed to meet even the most basic standards in this regard. Amit Sodhi Vineet Chawla Rentickle Vibhuti Verma
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We love referrals! Another Roemer YETI on its way out the door. As part of our customer referral program, once you refer a new customer to us, we'll send you a thank you! ?? More on the program here: https://lnkd.in/gvDc65Gr #newcustomerreferral #thanksforyourbusiness #customerreferral #roemerindustries
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One of the most important features of the new website is the "Contact" button. ?? The blue tab located on the righthand side of the website not only gives you our general office number & email, but it also allows you to select your state to find your specific Salesman's contact information, as well as your Customer Service Rep & Technical Rep. This gives you direct access to exactly who you need to speak with no matter what the question! www.us.vsmabrasives.com #newwebsite #callme #beepme
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Understanding the Power of Virtual Assistance in Elevating Customer Service Are you looking to revolutionize your customer service experience? Welcome to the world of Virtual Assistance (VA), where efficiency meets excellence! Here's why integrating VA into your business strategy can take your customer service to new heights: 24/7 Availability: With VA, your customers won't be left waiting. Whether it's late at night or early in the morning, VA ensures someone is always there to assist, enhancing customer satisfaction and loyalty. Personalized Support: Every customer is unique, and VA understands that. By harnessing advanced technologies and personalized approaches, VA offers tailored support, making each interaction feel exclusive and valued. Scalability and Flexibility: As your business grows, so do your customer service needs. VA provides the scalability and flexibility to adapt to fluctuating demands, ensuring seamless support during peak times without compromising quality. Cost-Efficiency: Say goodbye to hefty overhead costs associated with traditional customer service setups. VA offers a cost-effective solution, allowing you to allocate resources efficiently while maintaining exceptional service standards. Ready to elevate your customer service game? Contact Premier Customer Solutions today or book a free consultation. Embrace the power of Virtual Assistance and watch your business soar! Reach out to learn how we can tailor VA solutions to suit your unique needs. https://lnkd.in/eD4FXCE9
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Dive into our Expert Technical Support with a step-by-step guide on our website ???????. Get the peace of mind you deserve with our friendly team at the ready. ?? +441695398989 ?? [email protected] #ExpertSupport #TechSolutions #CustomerCare
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According to the #Kelectric Policy guide from the Customer Care Representative (Mr. Nadeem Baig) we cannot resolve recovery issues & fulfill their losses but we have to disconnect your area Supply & also not admit & file your complaint. Every morning at 5:00 am the power supply is off & I am not able to file an applying for a complaint & the customer care representative (Mr. Nadeem Baig) unable to issue my complaint against it. It's illegal & very rude behaviour to disturb your star customers. #3rdclasscustomercare #Kelectric
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#TeamTuesday! Jason Saunders is making the rounds this week. From New York and Alabama to Tennessee, where will he be next!? Customer visits are top of his list and customer intimacy is of utmost importance for Morcon Tissue! ?? #Rollwithus #morcontissue #customervisits #salesmeetings #tradeshows #travel #productstrategy
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Co-Founder @Linkmate - Effortless LinkedIn Leads | 7x More Visitors to Your Profile
1 周Katelyn's dedication truly strengthens customer relationships and teamwork.