Excited to attend Salesforce Innovation Day today! As we gather to explore the future of customer relationships, I'm particularly eager to dive into how AI is revolutionizing the way businesses connect, engage, and deliver value to their customers. From predictive insights to hyper-personalized experiences, the potential is truly transformative. If you're also attending, let's connect and exchange ideas on leveraging AI and Salesforce to create impactful solutions. For those not attending, I'd love to hear your thoughts: How do you see AI shaping the future of customer experiences? Let’s collaborate and drive the innovation forward! #Salesforce #InnovationDay #AIRevolution #CustomerExperience

I know it feels like you can't throw a rock on LinkedIn without hitting an #Agentforce post – but I think there's good reason. Salesforce has delivered AI capabilities for a decade now. Agentforce is the next evolution of that capability. Importantly, this is production-ready capability you can safely deploy now vs something you have to incubate in the lab. For us at Propel Software, the introduction of Agentforce is particularly exciting. Salesforce always develops these new capabilities as part of their platform. Since Propel is built on the Salesforce platform, that means we have access to the underlying capability of Agentforce and can/will leverage these tools to bring value to our products in the future. Stay tuned on what this means for our Propel product, but in the meantime, more on what this means for the future of AI in business (at other great learnings from Dreamforce): https://lnkd.in/g2CDjKEY

How do you provide 24/7 coverage for support lines across 90 products? Colin Guilfoyle, VP of Customer Success at Trilogy, found AI agents to be the most scalable, cost-effective solution. ? He and his team hit 60% AI resolution in just 12 weeks using Voiceflow for the most seamless, developer-friendly tool to deploy and iterate their custom agents quickly. Their AI agent (Atlas Core) is: - integrated with Trilogy’s help center UI - powered by a knowledge base of their complex support documentation - tailored by a core set of user support flows and developer functions - the scalable foundation for every new AI agent they deploy Here's a short clip for more from Colin on how they approached this automation challenge to drive real ROI across their product lines. If you want to hear more from him, join our virtual panel next Thursday where Colin will breakdown his budgeting and costing strategy for AI usage (link in the comments). #AIagents #AIautomation #customersupport

Revolutionising Customer Experience: Insights from Agentforce World Tour Melbourne today! As a Salesforce partner for 18 years, we’ve guided organisations through transformative journeys. Today, at the Melbourne Agentforce World Tour, we explored Salesforce’s vision for the “third wave” of AI—the rise of AI Agents. This new frontier is reshaping customer experiences with unmatched personalisation and efficiency. Following predictive AI and copilots, AI Agents are taking center stage, offering revolutionary customer service solutions demonstrated by industry leaders like Fisher & Paykel and Fossil. The Roadmap Ahead: ? Wave 1: Predictive AI ? Wave 2: Copilots ? Wave 3: Agents ← Today’s Focus ? Wave 4: Robotics ? Wave 5: AGI Key takeaway: AI Agents are unlocking frictionless, engaging experiences, powered by Salesforce’s Data Cloud, Service Cloud, and Sales Cloud. The evolution of AI isn’t just automation—it’s about leveraging intelligent systems that amplify human capabilities. We’re excited to be part of this journey shaping the future of AI-driven business solutions. What do you think is the most exciting application of AI for businesses today? #AIinBusiness #Salesforce #AgentforceWorldTour #FutureOfWork #AI #Melbourne #TechInnovation #DigitalTransformation #StreamlineEdge

What's the best way to enhance customer feedback and insights? AI solutions offer precise analysis, uncover patterns, and provide actionable insights to drive growth. #CustomerFeedback #AIGrowth #DigitalMarketing #AIMarketing #SaaS #MarketingAutomation #BusinessGrowth #EntrepreneurLife #TechInnovation #MarketingStrategy #OnlineBusiness #MarketingExpert

?? Salesforce is making waves with AgentForce and Google’s Gemini AI! ?? Salesforce CEO Marc Benioff recently shared that Q4 is shaping up to be monumental with thousands of AgentForce deals on the horizon. ?? AgentForce, Salesforce's cutting-edge solution, is set to transform customer engagement and streamline operations for businesses worldwide. ????What’s more exciting? The integration with Google’s Gemini AI. This collaboration takes Salesforce's capabilities to the next level, leveraging powerful generative AI to deliver smarter insights and better experiences. ?? #Salesforce #AIInnovation #GoogleGemini #AgentForce #DigitalTransformation #FutureOfWork #CustomerSuccess #TechTrends #ShanVri #ShanVriDigital

??Pivot update?? Next month we're going to be launching the FIRST tool that auto-creates/updates your knowledge base... on?Product Hunt! ?? Over the past few months we've been working with some amazing companies who have been beta testing the platform and becoming customers. So much R&D has been poured into harnessing AI to analyze?Zendesk?customer support tickets,?Slack?channels,?Notion?docs, etc. to be able to update internal and external knowledge base. This knowledge transfer will enable companies to retain key product data, boost customer self serve and lower response times. It's been a crazy ride, from finishing?Y Combinator, to realizing we needed to pivot, and then being thrown into this amazing direction. We're so excited about this next chapter.??? Sign up to be notified when we launch and get access to our exclusive Product Hunt deal! https://lnkd.in/e-hA682Y #producthunt #customerservice #cx #launch #ycombinator

Join Salesforce experts and Federal Trailblazers on December 9 to explore how humans and AI agents can collaborate to drive mission success across the public sector with Agentforce! Agentforce by Salesforce is a proactive, autonomous application designed to provide specialized, always-on support to employees and customers. What to expect: - Collaboration Insights: Learn how humans and AI agents can work together to achieve mission success. - Live Demonstration: Witness Agentforce in action and see its capabilities firsthand. - Customization Tips: Discover how to build and tailor autonomous AI agents to meet your agency's specific needs. #Salesforce #Agentforce #PublicSector #AI

What if AI could do this? ?? ?? Imagine instantly pulling AI-driven insights like call scores and summaries, plus sending personalized texts—all directly in Salesforce. No more switching between apps. It's just pure efficiency. ?? That brings us to the hottest tech news of the week: JustCall is one of the FIRST tools in the industry to integrate with Agentforce, Salesforce's platform for building and deploying autonomous AI agents. ?? This powerful integration unlocks new possibilities for our customers to upgrade their AI-powered workflows. Now, you can: ? Access JustCall's AI insights within Einstein Copilot: Get instant access to call scores, smart chapters, call summaries, and more – all through simple prompts. ? Send personalized text messages directly from Einstein Copilot: Effortlessly reach out to contacts and leads by sending messages directly from Einstein Copilot, ensuring the perfect tone for maximum impact. Ready to experience the future of AI-powered sales and support? Check out JustCall's Agentforce app on Salesforce AppExchange and start leveraging the power of AI today! https://lnkd.in/gqiKejp4 Rajit Joseph Deren R. Gaurav Nanda Rich Reimer #Agentforce #AppExchange #WorkflowAutomation

Last week at?#Dreamforce2024, over 45,000 Trailblazers from 140+ countries gathered in San Francisco, while millions more tuned in via Salesforce+. It was incredible to witness how Salesforce is leading the charge into a new era of AI with?Agentforce—a suite of autonomous AI agents that are revolutionizing service, sales, marketing, and commerce. With?Agentforce, companies can now effortlessly scale their workforce and enhance employee productivity with just a few clicks! At?Pappsales, we’re excited to offer sales force automation that seamlessly integrates these cutting-edge technologies with?Salesforce?to drive efficiency and innovation in your business. Let’s embrace the future together! #Salesforce #AI #Agentforce #Pappsales #SalesAutomation #Innovation