Cotera的动态

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Scaling product development when your customers are young, small, and growing fast is a huge challenge. How do you balance a "sane" product strategy when you have really diverse customers? Recently, Ibby chatted with Ryan at CallRail who shared some valuable insights on product management for a diverse market. Here are the highlights: ?? "Cross-Sell-Ability" - focus on building things that you can sell across your customer base, rather than just catering to the loudest voice. ?? Foster tight collaboration between product, engineering, design, and go-to-market teams from project kickoff to make sure that products are launched smoothly and pack a punch. ?? Focus on immediate, important use-cases. At CallRail, customers with at least one integration are a LOT less likely to churn, regardless of what the integration is. ?? Balance quantitative metrics with qualitative insights - this makes sure that you're balancing usage and sentiment data together. Read the entire interview below, and thanks to Ryan for coming on!

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