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Thoughtful Friday consideration for your agents. ?? Managers at call centers and BPOs must keep agent goals and expectations within reach. Key words here: within reach.??? Whichever KPI you're focusing on, how are you nurturing the agent to excel with their strengths? Are you catering to performance goals that reflect the particular talents of individuals? You have a very diverse team. Therefore, not every task may be reachable for everyone, but there are some on the team. Are you setting expectations with a positive attitude of care? If you strive for your agents to succeed or obtain certain achievements, your attitude and encouragement play a huge role as a leader. Coach agents in a way that shows you value their efforts, that they're respected, and that they find new ways of keeping the team motivated. And remember: keep agent goals within reach through a positive work culture! ??♀? #fridaymotivation #managerdevelopment #callcenterlife #reachinggoals

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