CloudWorks的动态

Continuing our series comparing ServiceNow versus the major cloud data and ITSM platforms today we cover briefly Oracle and why we think ServiceNow maximizes enterprise and business value. *ServiceNow vs. Oracle Service Cloud* ?? Oracle Service Cloud Strengths: 1/ #CRM Focus ? : Strong customer service features integrated with Oracle’s ERP systems. 2/ #Omnichannel Support ? : Robust support for customer interactions across multiple channels. 3/ ITOM and ITSM Leadership ? : ServiceNow’s expertise in IT operations and service management far surpasses Oracle’s customer service-focused platform. 4/ End-to-End Visibility ? : ServiceNow provides real-time insights across IT and operational workflows, ensuring smoother processes. 5/ Internal and External Focus ? : Unlike Oracle, which is customer-centric, ServiceNow supports internal services like IT, facilities, and HR. Ultimately, the end-to-end visibility and extensibility of the platform along with the impressive roadmap in AI, workflow automation, and now CRM (which we'll cover in another post) puts ServiceNow head and shoulders above Oracle Service Cloud. Want to learn more? Let's connect or download our whitepaper to read our full-market teardown: https://lnkd.in/eAy-U9K4. #ServiceNow #ITSM #ITOM #Oracle #AI #EnterpriseData