Chinenyenwa Uwasomba的动态

The Power of "Customer First": A New Year's Reflection As I reflect on the past year, one mantra consistently guided my actions: #CustomerFirst. Whether it was navigating a challenging negotiation or simply ensuring a client felt heard, this principle remained my North Star. I remember a particularly challenging situation with a long-standing client facing a critical deadline. By truly listening to their concerns and proactively exploring solutions, we were able to not only meet the deadline but exceed their expectations. This experience reinforced the profound impact of prioritizing the customer's needs and building trust. As we enter the new year, I pledge to continue upholding this #CustomerFirst philosophy. I wish my LinkedIn family a year of success, happiness, and meaningful connections. May we all strive to prioritize our customers and build lasting relationships in the year ahead. #2025 #newyear #newbegining #customersatisfaction #customersneeds #relationshipbuilding #relationshipmanagement

What’s the key to thriving as a service advisor? Is it experience, technical skills, or something more personal? ?? Your attitude plays a bigger role than you might think. From building customer trust to fostering teamwork, positivity and empathy can set you apart and shape your success. ??? Learn how your mindset can create lasting impact in your role. Read the full article: https://lnkd.in/eq7r36YC

???????? ?????????????? ???? ???????????? ????? ????????’?? ???????? ??’???? ?????????????? It's been a while since my last post, and during that time, I felt like I wasn’t getting it right, both personally and professionally. However, I’ve come to realize that every step, no matter how small, contributes to the bigger picture. There were moments when things didn’t go as expected, but those challenges taught me not to give up and built my perseverance. In my career, I’ve faced new challenges, refined my skills, and learned valuable lessons from every experience. What truly stands out is realizing that growth isn’t just about moving forward,it’s about evolving through both the highs and lows. Every challenge has left its mark, shaping who I am today and reminding me of the strength found in persistence. ???? ???????????? ?????????????? ?????????? ???? ????????????, ????????????????: ???????????? ???? ?? ??????????????,?????????????? ????. ?????????? ?????????????? ???? ?? ????????????, ?????? ?? ??????????????. ?????????????????? ???????? ????????????????, ???? ???????????? ?????? ?????????? ???? ??????????. As I continue on this journey, I’m excited for what’s ahead and ready to keep pushing myself to reach new heights. I’m Jennifer Onyekwelu,your Virtual Assistant with expertise in Customer Service. I can help your business enhance customer satisfaction, streamline communication, and build strong customer relationships. By addressing customer concerns promptly, offering tailored solutions, and ensuring a smooth and positive experience, I contribute to reducing customer churn and boosting loyalty. My skills in managing support systems and resolving issues efficiently can help increase your brand's reputation, retain customers, and drive revenue growth. Let’s keep growing and supporting each other?? #PersonalGrowth #Customerservice #CareerJourney #Motivation

“Do the Hard Thing First” Keen/Interested to hear opinions around day planning, setting expectations and desks up for the success. A quote from the book “Do the Hard Thing First” outlines when mapping out the tasks for the day no matter how hard it is, it needs to be done first! Here at Strativ Group we believe in our customer success programmes through to our delivery/embedded set-up where we break down tasks into smart measurable objectives for the day ahead. The below is something I can certainly resonate with - don’t delay the most important tasks for the day, no matter how difficult/challenging they may be ????

It’s the start of a new week, and you’re full of ambition, ready to get ahead.??? If you’re like most of us, you’re always aiming to get a little better each week.??? So, let’s kick off this Monday by looking at our most recent customer feedback to guide us toward that opportunity for improvement. What are three things you can do better this week??3?? Here are some common areas where we often see room to grow: 1?? Improve Communication: Whether it’s keeping clients updated on the status of their application or explaining complex terms more clearly, effective communication is key to building trust. Let’s focus on being proactive in our outreach and making sure every client feels informed and valued. 2?? Streamline Processes: Feedback often highlights pain points in the process, like long wait times or cumbersome paperwork. This week, identify one area where you can streamline your workflow to make things easier and faster for your clients. 3?? Personalize Your Service: Clients love when they feel like they’re more than just a number. Take the time to personalize your interactions—whether it’s remembering key details about their situation or offering tailored advice, these small touches make a big difference. Let’s use feedback not as criticism but as a roadmap to becoming the best version of ourselves and our businesses. Here’s to a week of growth, improvement, and client satisfaction! ?? #MondayMotivation #CustomerFeedback #ContinuousImprovement #ClientCare

We often encounter individuals who profoundly impact us, not just through their actions but their essence. For me, that person is Angel Agn She is not just someone I admire; she relentlessly pushes and inspires me to become the best version of myself every single day. Angel embodies qualities that are both rare and remarkable. She is not only a powerhouse of knowledge and wisdom but also a beacon of kindness and empathy. Her ability to navigate life’s challenges with grace and determination motivates me to pursue excellence, no matter the obstacles. What makes her truly inspiring is her ability to balance ambition with compassion. In a world that often values achievements over humanity, she stands as a reminder that success is as much about the journey as it is about the destination. She leads by example, showing that true greatness comes from lifting others while climbing your path. Her influence has transformed the way I approach my personal and professional development. She’s not only someone I admire and crush on everyday, but the driving inspiration behind my pursuit of excellence in the customer support field. Her approach to problem-solving, empathy, and commitment to creating meaningful customer experiences has influenced me in ways I can’t fully express. She embodies everything that makes a great customer support professional patience, compassion, and a genuine desire to help others succeed. Watching her navigate challenging situations with a calm demeanour and a relentless focus on solutions has reshaped how I approach my work. She has taught me that customer support is more than just resolving issues; it’s about making lasting connections and ensuring that each customer feels valued and heard. Her influence has pushed me to refine my skills, to communicate better, and to remain calm under pressure while keeping the customer’s needs at the heart of everything I do. She has not only set the bar high for what it means to excel in this field but also showed me that, with dedication and a customer-first mindset, the impact we can have is immeasurable. Today, she's my wcw and every day. Thank you, for being the constant source of motivation in my journey. Your passion and dedication to customer success have inspired me to elevate my work, and for that, I am truly grateful. #CustomerSupport #Inspiration #ProfessionalGrowth #Gratitude

I find myself at odds being both Autistic and a Head of Customer Success. It's challenging to balance my personal needs with other's perceptions; whilst maintaining a focus on the outcome. I won't: ? Hop onto calls without a set agenda ? Fluff conversations with small talk ? Fake likability to win you over ? Disrupt my schedule for someone's convenience But I will: ? Hold myself accountable for my actions ? Take meeting notes and share detailed summaries ? Follow-up with action plans ? Speak with honesty and transparency (sometimes too bluntly) ? Be super organised and keep things on track It's an interesting clash as I know I am perceived differently by different people. With most of the customers who have a culture of shared responsibility, accountability, and outcome-driven, I tend to have a very good relationship. Although with others who prefer a more socially-driven dialogue and chit-chat, I am certain I'm perceived as less likeable ?? The thing is, I have to prioritise what is best for me to ensure the best results. I'm grateful that I never had a direct issue, but considering tattooing AUTISTIC on my forehead or a disclaimer in my signature to specify how I work best ??

Customer success isn’t just a role I fill; it’s a passion I live by every day. There’s nothing more rewarding than seeing a client’s journey unfold, knowing I’ve played a part in their growth and achievements. ?? From the first interaction to celebrating their milestones, I’m driven by the goal of making a real, positive impact. Each challenge is an opportunity to innovate, each success story a testament to the power of dedication and collaboration. I believe that true success is mutual. When my clients succeed, I succeed. This principle is at the heart of everything I do, pushing me to constantly learn, adapt, and deliver the best possible outcomes. Thank you to all the incredible clients and colleagues who inspire me daily. Here’s to many more shared successes and to always striving for excellence together! #CustomerSuccess #Passion #ClientFirst #GrowthMindset

A Customer Success manager I worked with recently had a tough situation: a key client was upset about a missed deadline. Instead of getting defensive, they leaned on their Emotional Intelligence skills. Here’s what they did: 1?? Listened without interrupting to fully understand the client’s frustration. 2?? Validated the emotions: “I can see why this delay would be frustrating. I would feel the same way.” 3?? Took ownership: “Here’s how we’re fixing it, and what we’ll do to prevent this in the future.” The result? The client appreciated the honesty and signed a renewal two weeks later. ?? How do you handle tough conversations with clients? Let’s share strategies in the comments! #EQ #EmotionalIntelligence #LionHeartCS #CustomerSuccess #LeadershipInAction