Chick-fil-A Corporate Support Center的动态

Michael Fisher, MBA shares what it’s like working in design within the Restaurant Development department at Chick-fil-A, Inc.??? ? Q: Describe an example of your projects?? ? When I first started in design, I focused on inclement weather solutions for restaurant Team Members. The restaurants’ business is primarily outside, with 60% of restaurant sales coming from Drive-Thru. So, when it snows in the Midwest or there’s heat in the Southeast, we needed to ensure Team Member well-being while serving guests.? ? My project focused on developing a suite of solutions to use during extreme weather conditions including cold weather shelters and mobile ordering points for the Drive-thru when team members were unable to work outside. The work required me to think innovatively to solve a variety of operational complexities.? ?? As a former restaurant Team Member myself, I have first-hand experience taking Drive-Thru orders outside while enduring extreme temperatures. So for this project, I loved putting my Team Member “hat” back on and ultimately showing care for the front-line team.? ? Q: What is your experience of the culture at Chick-fil-A, Inc.?? ? The culture of care here is very real. I feel tremendously cared for on a personal level, and I have especially experienced that as my wife and I became new parents this past year.? But I’m also cared for when it comes to aspects of the job like generous pay, competitive benefits and resources for professional growth. This past year, Chick-fil-A supported me as I earned a master’s degree in Service Design. The culture at Chick-fil-A is built on growth, but most importantly, care - and that inspires me to care for others even more.?? ? #ChickfilARestaurantDevelopment?#RestaurantAreaDesign?#ServiceDesign?