"Every interaction, no matter how mundane, offers an opportunity to educate, delight, and connect!" So much of the power of this moment comes from how unexpected it was -- transform something monotonous and routine into something education and memorable!
High up on the list of places you DON'T expect a memorable guest experience... ?? Airport Security! ?? We just got back from visiting family in Australia, and during our connection through San Francisco, something unexpected happened. A security officer turned what’s usually a routine, impersonal process into an educational ?? and magical ? moment for my 5-year-old daughter. I wish I’d caught his name to give proper kudos, but this officer was so engaging and approachable, turning the testing of my daughter's water bottle into a mini science experiment! She watched in awe as the test strip changed color. He explained the chemical reaction and the "why" behind the process, all while answering her endless questions with patience and enthusiasm. Watching her curiosity light up in such an unexpected place absolutely warmed this former educator's heart — especially after a 15-hour flight when exhaustion was definitely the dominant mood! This simple, thoughtful gesture reminded me that guest experiences can truly happen anywhere. Every interaction, no matter how mundane, offers an opportunity to educate, delight, and connect!
Social Entrepreneur | Philanthropy Innovator | Connector
2 个月How special. ????