Capital Lumber的动态

Thrilled to welcome Lauren Eaches to our XtendOps team! ?? Why did we choose Lauren? Because achieving the best customer experience, requires more than just a BPO background. Lauren understands how to build a brand, and connect with customers on a deeper level. She knows that context is everything, and brings a holistic approach to customer success. Knowing what’s important for our clients’, from implementation to adoption, is crucial. Lauren excels in understanding clients. She sees beyond immediate results, and focuses on long-term success. Customer Success isn’t just about sales; it’s about actual success, trust, and creating bonds. She represents our vision in every aspect: Operations IS Customer Success. And Customer Success IS Operations. Her ability to integrate operations with customer success, is unparalleled. She understands the nuances of customer relationships. She will help us innovate and improve our processes. Her mindset aligns perfectly with our goals. Lauren is not just joining us; she’s leveling up our entire operations. Welcome aboard, Lauren ??

Whether you’re a single poler or service thousands of pools, there’s a lot of value in operational excellence. The replay is great to listen to while you’re on the road, with tips on finding focus, hiring and retention, letting go of control, and thinking creatively about customer acquisition. Read it here: https://lnkd.in/dQG67cGm

Did you miss our October blog post? ??? Dive into on: "Getting Started With Customer Service Roles in Atlanta."" Transform your approach today! Read more here: https://lnkd.in/edd-6cM9 #BlogHighlight #ClientManagement #RegalManagement #OperationalExcellence #BusinessInsights

In-store, your employees are your customers' first resource. They should be a treasure trove of knowledge, because: ? Employees with strong brand expertise can increase sales. ? Empowered employees feel confident enough to step up to the plate when it matters. ? Customers trust them on a more intrinsic level. ? They provide faster solutions for customer issues. ? They garner more positive customer reviews. Shout out a few of your expert employees below!

Here is a customer success story that stood out to me -> This team was at 30% productivity. Now? They’re at 70%. Before working with me, they faced a major productivity challenge. They were operating at only 30%. Fast forward just two months, and they're thriving at 70% productivity. Here’s how we made it happen: ?? Identified strengths through assessments. ?? Implemented a targeted 90-day plan. ?? Leveraged key resources to realign their business model. The result? A complete transformation that has revolutionized their operations and efficiency.

Do you have innovation in your 2025 plan? You should. Innovation should be through your product, services, culture, and leadership. Otis Alderley is your partner in achieving business growth through?innovation of customer experience,?organizational leadership, and?company culture.

https://lnkd.in/gUFMeZPf This article misses the key people to connect new employees to: customers We do this with new employees, giving them a script of 4 simple questions. We get great customer information, improve relationships and have new employees who have a first-hand understanding of what customers want. This article provides more details:

That moment when you read an email from a customer to our Customer Success team....and it includes these statements: --"there is something uniquely special about partnering with Quantum Workplace" --"I've never experienced anything like it with any other vendor" --"truly collaborative" --"next-level responsive" --"you have the kindest, coolest humans to work with" This level of customer advocacy doesn't happen on accident. It is the result of a CULTURE built on trust--one where teams have the authority they need to deliver for customers. Culture is competitive differentiation.

???????? ???????????? ?????? ???????? ???????????? ???????????????? ????????????… … could be resolved if your team had more autonomy? Imagine the CONFIDENCE BOOST when they’re TRUSTED to make decisions on the spot. Giving your staff the freedom to resolve issues empowers them to take charge and act quickly. It’s not just about faster resolutions – it’s about building ownership. ?? Equip your team with the authority to make decisions in real-time. ?? Encourage them to handle customer complaints without waiting for management approval. ? This autonomy accelerates problem-solving and enhances the customer experience. ? Employees feel more confident and connected to their role, knowing they’re trusted. OWNERSHIP leads to better decision-making and long-term customer LOYALTY. When your team feels empowered, they’re more engaged and proactive. ???????????? ??????????????????????, ?????????????? ??????????????????, ?????? ?? ???????????????? ?????????? ???? ???????????????????????????? ?????? ????????????. Are you empowering your team to resolve issues on the spot??

As you work toward finalizing your 2025 strategic plan, investments, and budgets, we encourage you to consider the following key strategies to exceed your goals and drive success for all: 1. Boost Sales Performance: Cancel partner business reviews. Rethink traditional approaches to partner relationships by discontinuing partner business reviews. By moving away from routine archaic reviews, you empower partners with more autonomy, promoting organic growth and fostering a deeper sense of trust, increasing sell-through rates. 2. Strengthen Net Recurring Revenue (NRR): Eliminate routine customer check-ins. Shift the focus toward delivering a seamless, customer-centric experience leveraging customer intelligence to engage with value and insights. This bold move can inspire a fresh approach to engagement, resulting in long-term loyalty and a more robust, self-sustaining revenue stream. 3. Elevate Company Culture and Employee Retention: Cancel the annual company picnic to pave the way for innovative, year-round initiatives that keep employees engaged and excited. Replacing a single event with ongoing, meaningful interactions will cultivate a stronger sense of community, belonging, and retention throughout the year. Please be curious and find out how Otis Alderley will help you innovate your business strategy and performance. https://lnkd.in/gqdHEHbx?????? ?????