Are customers satisfied with #CustomerService today? And how could #GenAI be a real game changer? In our upcoming report on customer service transformation, the Capgemini Research Institute surveyed customer service across various industries: Banking and insurance, automotive, retail, telecom, travel and hospitality, utilities, and public services. Subscribe now to automatically get the report upon launch: https://bit.ly/3QxrZXt
Excited to see the insights! ????