Capango的动态

How does Crunchi maintain high support standards with a small team? Freshdesk and Textline keep our processes organized and efficient. Discover our integrated system! #SmallBusinessSupport #TextlineEfficiency #CustomerCare #BeautyEcommerce @textline

Last friday we received amazing feedback from Burek King who regularly orders from Qmag Milchveredelung via WhatsApp???? We are very thankful for the opportunity to regularly checking in with our end-customers and improve mcom to their specific needs ?? ??For German please swipe ???? #customerfeedback #whatsapp #whatsappbusiness #ordermanagement #mcom #techstartup #swissstartup

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This week at Freja, we received a customer message that stopped me in my tracks. Not because it started with a problem (yes, we do have issues!), but because it ended with trust. Running a food business isn't just about creating great products. It's about the relationships we build with every single person who chooses to bring Freja into their kitchen. When something goes wrong - and things sometimes (often?!?) do - it's not just about fixing the immediate issue. “Just wanted to Thanku for your attentive and wonderful service. I made my 1st order with you and I wasn’t impressed as two of the cartons were leaking and you promptly replied to my complaint and sent me a replacement- free of charge. It is incredibly refreshing to deal with a company that puts the clients problem at the top of their list and fixes it as quickly as you have. I have made chicken soup using a carton and it tasted delicious. I will not hesitate to recommend your company and yummy product to family and friends. thank you again” This feedback matters because it reflects exactly what we strive for at Freja. Real food is about real relationships. When you're making bone broth the traditional way, with time-honoured methods and carefully sourced ingredients, you can't then handle customer care with automated responses and generic solutions.? Every batch of bone broth we make is a long, slow-simmering process. So every customer relationship deserves the same patience and attention to detail. Some might call this approach inefficient or unscalable. But here's what I believe: in a world of automated responses and chatbots, genuine human connection becomes your strongest asset. Our commitment is simple: - We listen properly - We respond quickly - We solve problems thoroughly - We learn from every interaction - We value ALL feedback; positive and negative Because at the end of the day, trust isn't built by getting everything right all the time. It's built by how you handle things when they go wrong. To every customer who has taken the time to share feedback, thank you. You help us get better every day. What makes you trust a brand? What turns a single purchase into a long-term relationship? #CustomerService #Trust #FoodBusiness #Authenticity Photo of me and my fave on pack chicken illustration just for some Thursday colour

ResMania Features: Admin Panel Staff Panel PC & Mobile Compatible User Management User Groups Management Set User’s Access Store Management Restaurant’s Table Management Product and Categories Management Manage Food Orders View Total Earnings, Paid and Unpaid Bills View Monthly Reports Generate Invoice Manage Company Information View and Update Profile etc.. #ResMania Search Functionalities

??? Worried about lost or damaged shipments? Say goodbye to the stress of complicated claims and endless follow-ups. At Losung360, we ensure hassle-free returns and seamless claim settlements to keep your business running smoothly. ??? Our expert team handles everything, so you can focus on what matters most—delighting your customers. #EasyReturns #ClaimSettlements #EcommerceSupport #CustomerCare

Setting Expectations, Explaining The Plan, And Making It All Seamless. That’s How We Roll At YEG Movers. ???? ?? #CustomerCare #TrustThePros #WeGotYou #ProfessionalService #MovingExperts #ProfessionalMovers #StressFreeMoves #RealEstateCanada #MovingService #MovingPros #MovingMadeEasy #EdmontonMovers #YEGMovers #Canada?

Do customers stick the CamPure camphor cone or do they hang it? Simple question? What implications could this have? But how do we answer this instantly? And without engaging external agencies? Here comes MVP “first party data” to the rescue! Within hours of this thought, we launched a poll on Whatsapp via GoKwik to over 45,000 CamPure cone customers and instantly received over 1,000 responses with a resounding, wait for it, 82%, YES EIGHTY TWO % of customers saying they hang the cone by its loop! Wow! Is our product over engineered, as it has both the options? Does this mean we should ditch the sticker altogether? We could potentially save Rs 50 Lakhs a year and even speeden up the manufacturing process, tempting much? Do we blindly abide by the statistically significant (if at all) answer? Or this isn’t just about the math and needs some English as well. - Will the 18 % who use the sticker adapt and use the loop to hang? Or will they be grossly inconvenienced? - Will the sales team lose a sales weapon? Since competition doesn’t have a sticker, isn’t it a nice differentiated USP to have? (But the biggies don’t have it, surely they didn’t just miss it?) - Just intuitively what if the usage doesn’t have place for the loop to be hung, wouldn’t the 82% be happy with the option of the sticker? Not so simple anymore is it! What are your thoughts? Please do share! #retail #fmcg #innovation

Using Slang as a Customer Service Representative. . . . . When helping a customer resolve whatever issue, always be professional. For instance: A customer is complaining of malfunctioning of a service or product bought from your company. Do not say, "Take a chill pill, your problem would soon be resolved". The above could cost you your job as you sounded disrespectful and not everyone knows what your slang really means. Rather say ; I am working on resolving the problem now, hang in there for a few more minutes please. Do the former and face consequences or do the later and get a 5 star rating. Remember you are in that position to help a customer and not aggravate them further. #communition #customerinteraction #CustomerRelationship #customerRentention #CustureService

Why become a #diginu marketer? What is Diginu? Diginu is a versatile food delivery app that connects customers with a wide range of local food-related businesses, offering convenience and accessibility. Through the app, users can order from various types of merchants, including restaurants, grocery stores, and beverage shops, and have their items delivered directly to their doorstep. Key Features of Diginu: Wide Variety of Merchants: Diginu supports a diverse selection of businesses, from restaurants offering ready-to-eat meals to grocery stores providing everyday essentials and shops selling beverages, including alcohol. Easy Ordering Process: Customers can browse menus, select their items, and place orders through a user-friendly interface. The app streamlines the entire process, making it simple for users to get what they need quickly. No Hidden Costs for Merchants: Diginu is designed to be merchant-friendly, with no monthly fees, listing fees, or other hidden costs. Merchants receive the full price for their menu items, making it an attractive platform for businesses to join. Convenient for Users: Whether someone needs a quick meal, wants to stock up on groceries, or is looking for a specific beverage, Diginu offers a one-stop solution for all food-related needs. Flexible Income Opportunities: For those looking to earn extra income, Diginu offers roles like the Merchant Marketer, allowing individuals to onboard new merchants and earn commissions. In essence, Diginu is more than just a food delivery app; it’s a comprehensive platform that supports a wide range of food-related services, benefiting both customers and merchants alike. Why This is a Perfect Fit for Reps on the Road: If you're on the road every day as a sales rep, you can easily incorporate this opportunity into your routine. Spend some time each day visiting other shops and selling the Diginu opportunity without having to change your schedule. This allows you to earn your regular salary while starting to generate additional income, which you can grow over time to potentially replace your current income. Why Diginu is a Great Fit for You: No Order Taking and Submissions: Focus on what you do best—selling. (Only load a menu once and minimal maintenance thereafter.) Work When You Have Time: Enjoy the flexibility to work around your schedule. Your Effort Determines Your Income: The more effort you put in, the more you can earn. Commission-Based Income: Benefit from a commission structure that rewards your hard work. Why It’s Easy to Sell Diginu: Free to Use for the Merchant: Merchants can use Diginu without any upfront costs. No Monthly Fees: There are no ongoing costs for merchants to use the platform. No Listing Fees: Merchants can list their products without any additional fees. Full Price of Menu Items: Merchants receive the full price of their menu items. Covers All Food Industry Types: Diginu supports various types https://lnkd.in/g5b2CGRR