Capacity的动态

Trust SK STAR STORE to be your partner in D2C excellence! ??? Let us handle the logistics so you can focus on what matters most - delighting your customers. Experience seamless operations and unmatched service with us. #SKSTARSTORE #D2CExcellence #CustomerDelight #SeamlessLogistics #BusinessGrowth #CustomerFocus #EcommerceSuccess #LogisticsPartner #DirectToConsumer #CustomerSatisfaction #EfficientOperations #BusinessPartner #RetailSuccess #MarketLeader #OperationalExcellence #CustomerExperience #GrowthStrategy #EcommerceSolutions #BusinessOptimization #CustomerHappiness

?? DirectShip Seller Returns: Dispute and Reimbursement Policy ?? Attention Noon sellers! ?? We're here to provide you with a clear and concise guide on handling various seller returns, reimbursement claims, or disputes. Whether you're dealing with damaged returns, wrong items, or lost shipments, we've got you covered! Main Dispute Reasons: Damaged Returns: Damaged packaging/product or missing accessories. Wrong Item Returned: Receiving items different from what was shipped. Locked Electronic Devices: Devices returned with security locks. Empty Box: Return shipments containing no main product. Lost Return Shipments: Shipments lost or undelivered by Noon's Logistics Team. Seller Reimbursement Claim Window: As a Noon DirectShip Seller, you have a 7-day window to file a reimbursement claim starting from the date the DirectShip return shipment is marked as delivered in our system or the Seller Lab. Please note, claims filed outside this 7-day window will not be eligible for reimbursement. Seller Reimbursement Claim Requirements: To streamline the process, make sure you have all necessary documentation and evidence ready when submitting a claim. This helps in quicker verification and processing of your reimbursement request. Stay informed and make the most of your selling experience with Noon! ?? hashtag #Noon hashtag #SellerSupport hashtag #ReturnsPolicy hashtag #DirectShip hashtag #Ecommerce hashtag #SellerTips

1 in 5 store associates think their current devices are unhelpful or have no impact on their productivity when doing daily tasks such as order picking, price checking, and inventory counting. Find out the cause and how to address this in our research report where we explore insights from 2,000 retail store associates worldwide ???https://lnkd.in/d-uVWDuZ

Are you customer obsessed? I am ??♀? One of my first jobs was at a pizzeria in Chicago. Above the phones was a quote that has always stuck with me: "It takes months to find a customer and seconds to lose one" ~ Vince Lombardi. Everyone has a role in customer loyalty, and it starts internally. It is the way you treat your employees/colleagues. It is the service that you provide to one another. It is putting the customer at the forefront of every decision. Chewy has been known for its outstanding customer service that goes above and beyond for its customers. The picture below is one small example of how they get it - they do right by their customer. They alerted me and provided a solution. It made my life easier. This in turn is why I remain a loyal customer. Solve your customer's problems and provide outstanding service and your customers will remain. What are you doing to keep your customers/clients?

If you use NetSuite, this webinar is for you. Sign up to check out how RF-SMART Shipping can help your business save time and money ahead of the Holiday season!

I'm going to rant about something I feel really strongly about....... I believe some companies are delivering atrocious service levels where there's other companies in exactly the same space that deliver exceptional service. Here's a story that happened to us a few days ago and the lessons I've learned from it. We wanted a new mobile phone. We ordered a one from a well know company that seemed a fairly good deal. When we placed the order the phone was in stock and would be delivered to their store within 48 hours. We waited 48 hours. It didn't arrive. We called customer services and they told us to call the store. We called the store and they told us to call customer services. The second time we called customer services we were told the phone was actually out of stock and would not be delivered to the store until 16th May. We waited until the 16th May and called the store to see if it had been delivered. We were told that the order had been cancelled because we had not collected the phone within a few days after ordering it. The phone wasn't available so we could not have collected it. That didn't matter, the order was cancelled and they said we had to order the phone again. At this point it's been nearly 3 weeks since we ordered it!!!! Absolutely shocking service. So we found another deal with a new company at 4pm on that 16th May afternoon. The phone was delivered the next day around 11am. How can this be so different? I have a view. Some companies don't invest enough in systems. How can you cancel an order because the product has not been collected when the product was not available? Some companies don't invest enough in training people. Our experience was that the people we spoke to were not trained enough. They didn't give us the right information, they passed us around instead of taking responsibility. Contrast that to company number 2 who had a slick system, delivered on time and got a great review from us. It's something I feel very passionate about. At Reclaro I'm adamant that the service and experience our customers receive is exceptional. I feel that we have an absolute duty to do the very best to deliver for our customers. This is one of our core values and we absolutely must deliver on this! #customerservice #focus #makeitbetter

The best sellers and CSMs are hyper-aware of making their customers' buying and onboarding experience as smooth as possible. Consistency is the name of the game. ?? When driving consistency in your internal sales & CS process, you're also providing a source of truth for your customers during their buying process. Win-win! But how do you actually operationalize this? With a mutual action plan for CS and sales (the revenue dream team ?) Get started with a MAP template at the link below ??

Your weekly reminder that second orders are ? everything ? Repeat can drive more second orders with Moments that matter. Read all about how our Moments can help you bring customers back after their first purchase: https://lnkd.in/gtpa-B87

Did you know the average fulfilment centre processes over 50,000 orders daily? ?? That's a lot of happy customers! Our team ensures each order is handled with speed, care, and accuracy. Whether you need help scaling your business or managing busy periods, we’ve got you covered. Let us take care of your fulfilment. ?? #FulfilmentFacts #EfficientOperations #CustomerSatisfaction #BusinessGrowth