Cable ONE的动态

Skills To Look 4 When Hiring for Customer Support Specialist 1. Emotional Intelligence 2. Good Communication 3. Resourcefulness 4. Passion

I don't understand what qualities they see when hiring a customer care representative in today's time. Most of them have zero willingness to help customers. 20 yrs ago it was completely different. People were more compassionate and had the will power to go out of the way to help.

5 Benefits of Hiring a Good Customer Support Representative | Connecting North #connectingnorth #CustomerSupport #Hiring #BusinessGrowth #ClientSatisfaction #SupportExcellence #TeamSuccess #CustomerExperience #EmployeeEngagement #ServiceQuality #CustomerLoyalty

Looking for Top Talent in Customer Care? Start with Skills that Matter! ???? ??♀? ?? In customer care, real success is all about handling complex interactions with both efficiency and empathy. Here are the key skills that make a difference: >>> Quickly understanding customer needs >>> Providing clear, empathetic support >>> Accurately documenting interactions >>> Delivering service with a positive attitude >>> Navigating tech systems smoothly Traditional hiring often misses these practical skills, focusing on experience alone. By shifting to a #skillsbasedapproach, we see candidates perform real tasks they’d face on the job, so you know they’re ready from day one. Focusing on these skills means better-fit #hires, smoother #onboarding, and a more satisfied #customer base. #SkillsBasedHiring #CustomerCare #EffectiveHiring #HRTech

Customer Support. who is a customer support person ? Customer support person is the person the customers see when they have an issue, this is the front line person ,the face of the company. The support can be through mail, chat, call, social media and in other cases through ticketing software such as Zendesk and Intercom. The following skills are skills a good customer support person must posses, empathy, product knowledge, communication and time management. #customersupport #customerservice

Hiring Customer Care Representatives: This is for you! ???? ??♀? ?? Measuring What Matters: Core Skills for Effective Customer Care Customer care is a role that requires a precise set of skills to handle both technical and interpersonal challenges effectively. The core tasks typically include: ***Gleaning information quickly to understand the issue at hand ***Addressing customer needs with empathy and clarity ***Documenting conversations accurately for consistent service ***Service orientation to ensure positive interactions ***Navigating computer systems efficiently to resolve issues promptly Traditional assessments often overlook these practical skills, focusing instead on generic qualifications or experience. By implementing a #skillsbased approach, we can directly measure candidates' #performance in these tasks, observing their ability to engage with real scenarios that mirror daily responsibilities. Focusing on these skills offers multiple benefits: it provides a clearer, more objective basis for hiring decisions, reduces turnover by ensuring candidates are well-prepared for the role and enhances overall customer satisfaction by placing individuals who are genuinely suited to the demands of customer care. #SkillsBasedHiring #CustomerCare #ObjectiveHiring #hrtech

I was terrified when I took my first customer call. Heck, I was terrified the first time I took a mock call from my boss in training the week before! How did I even get here? I was supposed to be in motorcycle mechanic school. Instead, what now seems like a set of fortunate events left me figuring out how to pay my way through college. Those years of supporting customers over the phone taught me so much about efficient communication, patience, and customer empathy. Lessons that still influence and serve me today. Later in my career, I learned what a blessing great support agents are to product teams. They devise workarounds, drive customer happiness, and feed the team insights about where you are under-delivering for customers. I watched the TSheets support team grow from 5 brave souls to a 100+ rep machine, powering "We ?? Employees" and having a blast at the same time. If you lived that journey or know someone who did, please share this post. We need a chat expert like those I used to shadow and learn from. The reps that would show me the tools they use and common product flaws while calmly serving 2-3 customers at a time like it was no big deal. ?? We're an incredibly small but mighty team?with many familiar faces. The job posting is here:

As a Customer Relations Officer, building meaningful connections with clients is my top priority. Listening attentively to their needs, empathizing with their concerns, and delivering personalized solutions that exceed expectations are the key elements that drive me. Every interaction is a chance to make a positive impact and foster long-lasting relationships built on trust and reliability. Together with my role as an IT Technical Support Officer, I strongly believe that exceptional service is the cornerstone of success. I am committed to going above and beyond to support our clients, empower our team, and contribute to the growth and prosperity of our organization. With passion, perseverance, and a customer-centric mindset, I am dedicated to making a difference every step of the way. #CustomerRelations #ITSupport #ExceptionalService #CustomerCentricMindset

A DAY IN THE LIFE OF A CUSTOMER SUPPORT SPECIALIST As I was assisting a customer with a tech issue, they asked me where the "any" key was on their keyboard. ?? I couldn't help but chuckle as I explained that the "any" key doesn't actually exist and it's just a figure of speech! ??♂? It was one of those moments that reminded me how important it is to bring humor and patience to the table in customer service. Have you had any quirky encounters like this in your line of work? Share your funny stories below! Meanwhile, I’m a virtual assistant and a customer support specialist. You need my services? Let’s connect #CustomerSupportChronicles #TechHumor #remoteworker #alxvirtualassistant #virtualassistant????