Brooks Running的动态

132,353 位关注者

5 个月

Happy National Customer Service Week ?? To celebrate, we're taking time to highlight our award-winning Runner Experience Team. Recently ranked the #1 footwear, apparel, and accessories brand on Forbes’ Customer Experience All-Stars list, our REx team not only provides our customers with the best care and expertise, but overall encompasses our brand values on a daily basis. #LetsRunThere #CustomerService #TeamSpotlight

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Transcript

Brooks is really enabled us to really open up the doors for what's possible for customer service, and I think that that's what makes us really successful just by letting us really root for our runners and our customers that contact us all the time. We have a lot of products and there's a lot of heart and soul and research and science that goes into this. And if it doesn't work out, you know, we've got a great customer service team so you're able to contact us and maybe find a product that's better. Empathy isn't just relating. We're actually back. The customer tells you they're hurting and you say you hear that, the customer understands when you understand and you go a step further to make things right. This company has offered me so much in my ability to grow and challenge myself and get better at every single day. And the ability to just do the same and pass that energy that comes down from, you know, all of our leaders and invest that back into the community is what really sets it apart. I think that's the special aspect. About being on the Runner experience team here at Brooks. When people ask me like what it's like to work with Brooks or what the leadership is like at Brooks, I always say it's just good people trying to do good work. And you don't always get to say that, right? The people that you work with that Brooks are just trying to be the best they can be at whatever thing it is that they're doing. So we want to have the best product and we want to have the best service because that's how we can serve our communities and serve the world, right? We really all work so hard to provide that. Experience and then to feel like it's we, we are recognized like especially within the four walls of Brooks, but and with our retailers. But when you see those results come through, it's like it's so great. That's something that my team and I always talk about, like how unique our role is in that, you know, start at Brooks and see their growth opportunities within our team. And then outside of our team as well. The fact that we can see something in somebody, you know, we see their strengths and we say, OK, how can we utilize their strengths and put them into a role where they can grow and flourish. And bring the best of themselves to the company. I think is very magical about this company. We all are striving to work towards something and being a part of someone's journey. We're all driving towards the same goals, looking for the same outcomes. And that's really just, you know, genuinely positive outcomes for our runners. Being able to hear, you know, the stories of someone who's been able to, you know, go from zero miles to 10 miles or who's able to walk when they haven't been able to walk. So being able to hear those stories is. That matters most to me and what's important, not only are we providing the best customer service, but we're also making sure that our team members are set up for success, whether that's for their mental health, whether that is for their physical health or that's just in the workplace. We try our best to make sure that we can meet everybody where they're at, and I think that's what separates Brooks from everywhere else.

LLUIS BALADA

Propietario, Balada Packaging, s.l.

4 个月

Los valores de marca .. en Espa?a no se respetan todos los trabajadores peleados .. 2 vandos. Pocas ganas de trabajar.. y el de sur de Europa. Ha venido a jubilarse.. las marcas q ha estado . Luego subieron ventas espectaculares.. en Espa?a . En general ha subido un 20 % el consumo.. de zapatillas . Pero otras marcas con menos estructura están ganando terreno .. algo pasa no ? Interesante sería investigar.. es rentable.., ?

Keely O'Neill

Sports Marketing at Amazon Web Services (AWS)

4 个月

Where I got my start! Truly and excellent values driven team led by awesome people. ??

1 次回应

Chris Dolan

Senior Key Account Manager - Fleet Feet

5 个月

What an awesome video recognizing the most dedicated, and hard working people in the industry. Thank you to all of my REx Friends! I truly appreciate all of your support!

2 次回应

Don Nesbit

Director of Innovation ??? ??| Product Developer | Inventor | Entrepreneur

5 个月

Love it. Great to see Brandon Yamaguchi

Ashlyn Booth

Senior Lead at Chuze Fitness | GC Management @ Insomniac Events

5 个月

I have always been interested in being a Brooks Guru! I personally love brooks and wear brooks most days. After working for an Orthopedic shoe company for 3 years my knowledge on the feet, knees, and back as well as the features in a shoe that help those areas is phenomenal! When a position opens up in the Brooks customer Service department, I would love to be considered and I am happy to send over a resume and cover letter! Thanks for everything you do Brooks! ??

1 次回应

Faheem Ahmed

ceo at sourcing xpert

5 个月

Well done

Adam Parnell

Senior Program Manager, Onboarding and L&D at Brooks Running

5 个月

I love that we're spotlighting our INCREDIBLE Runner Experience team. I'm constantly impressed with the consistently high-level of care and support they provide our customers. ????????????

2 次回应

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