Brink’s Inc的动态

I came across an interesting read on phrases that would break or make Customer Experience when engaging customers. In the article, according to Zendesk Customer Service Experience Trends Report 2023, 61 percent of customers will switch to a competitor after a single bad experience. Not nice at all! Here is the link to the article: https://lnkd.in/eDqUykds

Excited to share my first blog post on delivering expert customer care! In today's competitive landscape, providing exceptional service is key to building strong customer relationships. Check out the blog here: https://lnkd.in/eWHQBXBE #customerservice #customercare #blog #directmail #mailmarketing

Empathy in Action: Visit to Bellingham - How Tech-Savvy Customer Care Agents Transform Challenges into Solutions In the fast-paced world of technology, where digital advancements occur at a breakneck speed, customer care plays a pivotal role in ensuring a seamless experience for users. Today, I had the privilege of visiting one of our customer care centers in Bellingham, where customer care and tech support agents showcased not only their technical prowess but also their remarkable empathy in addressing clients' problems and questions. This experience, coupled with the unique opportunity to listen to calls simultaneously with our agents, highlighted the crucial blend of human touch and technological expertise that defines exceptional customer service in today's digital age. One of the standout features of the visit was witnessing the genuine empathy displayed by the customer care agents. Beyond troubleshooting technical issues, these agents demonstrated a deep understanding of the customers' emotions and concerns. Listening in on calls allowed me to appreciate firsthand how the agents took the time to listen actively, showing a commitment to understanding the unique challenges each client faced. In the realm of technology-related customer care, agents often encounter complex issues that require a high level of technical expertise. What impressed me was the agents' ability to navigate through intricate problems with ease. They not only possessed a thorough understanding of the products and services but also for translating technical jargon into understandable language for the clients. The true mark of an empathic (tech-)care agent lies in their ability to transform a challenging situation into a positive experience for the customer. The agents I observed went above and beyond by not only solving technical issues but also ensuring that clients felt heard and valued throughout the process. This personalized approach, witnessed through simultaneous call monitoring, contributed significantly to building trust and loyalty among the customer base. As we navigate the ever-changing landscape of technology, let us remember that behind every troubleshooting session, there is an opportunity to create a positive and memorable customer experience. I am truly thankful for the extraordinary opportunity to visit the customer care center at TMUS and the invaluable insights I gained during my time there. I want to express my special gratitude to Sheila Marshall and John Consalvo whose expertise and hospitality made this experience truly exceptional. #GlobalTalentHub #MagentaExchange

63% of customer care professionals say they often deal with a high volume of customer requests, which prevents them from meeting time-to-resolution goals. But your customers don’t care that your inbox is filled with thousands of messages—they want their questions answered fast. There are three ways you can use customer tagging to scale your responsiveness and get people the support they need faster. Find out more in the full article. ??

A bad customer experience can sour a customer relationship overnight. Check out these tips from Callvu CEO Ori Faran, Ph.D. on how to prevent those bad experiences with proactive customer service tech.

According to a Q3 Sprout Pulse Survey, 63% of customer care professionals say they often deal with a high volume of customer requests, which prevents them from meeting time-to-resolution goals. But your customers don’t care that your inbox is filled with thousands of messages—they want their questions answered fast. There are three ways you can use customer tagging to scale your responsiveness and get people the support they need faster. Find out more in the full article. ??

According to a Q3 Sprout Pulse Survey, 63% of customer care professionals say they often deal with a high volume of customer requests, which prevents them from meeting time-to-resolution goals. But your customers don’t care that your inbox is filled with thousands of messages—they want their questions answered fast. There are three ways you can use customer tagging to scale your responsiveness and get people the support they need faster. Find out more in the full article. ??

Where is customer care in 2030?

A consumer may only buy a smart product once, but the customer relationship goes well beyond the point of purchase. To effectively incorporate smart technology into their products, consumer product companies must consider the important role of ongoing customer care. From assisting with set up and troubleshooting, to addressing concerns regarding data privacy and other feedback, a strong customer relationship can be key in building customer satisfaction and loyalty. Here’s how to maximize customer loyalty so they come running for more when you release your next product:

A consumer may only buy a smart product once, but the customer relationship goes well beyond the point of purchase. To effectively incorporate smart technology into their products, consumer product companies must consider the important role of ongoing customer care. From assisting with set up and troubleshooting, to addressing concerns regarding data privacy and other feedback, a strong customer relationship can be key in building customer satisfaction and loyalty. Here’s how to maximize customer loyalty so they come running for more when you release your next product: