BlackStone eIT的动态

In this Insights session we explored an example of the challenges mobile banking teams face to ensure customers travel the journey successfully when UI changes are made. For this review we used data from Santander UK customers to explore where improvements could be made in app #customerexperience. We analyzed customer feedback (public review data from the mobile app channel) to identify key themes and pain points. Using our AI Analytics platform, we can visualize different customer comments, providing a detailed perspective on critical areas for performance measurement. One notable pain point, customers focused on was the #mobileapp layout, comparing the new version to the old version. This revealed complaints about the interface and layout changes. We explore this further in the video by examining the performance of the different app versions. Watch the video here: https://lnkd.in/gtAufEn6 #TouchpointGroup #InsightsSessions #Santander

In this UI case study, I'm excited to showcase how i designed the user interface (UI) of BankUp to enhance usability and engagement for mobile banking app users.? https://lnkd.in/gyuFie-z ?#BankUp #UIUX #CaseStudy

As designers, we’re often up against limited time and resources. That’s where the ???????????? ??????????????????, or the ????/???? ????????, comes in handy. This concept suggests that 80% of results come from just 20% of efforts. Understanding this can help us focus on what truly matters in our design projects. For example, while working on a mobile banking app, it was found that 80% of user interactions were centered around just four key features: checking balances, transferring funds, paying bills, and viewing transaction history. By prioritizing these functions, it significantly enhanced the user experience, leading to a 40% increase in daily active users and a 25% drop in customer support inquiries. Applying the Pareto Principle allows us to streamline our design process, ensuring that our efforts have the highest impact. It’s all about working smarter, not harder. Have you used the 80/20 rule in your design work? I’d love to hear your experiences! #UXDesign #ParetoRule #DesignStrategy #ProductDesign

"?? A great digital banking experience is more than just a mobile app. It’s about creating a seamless, intuitive, and personalized journey for customers at every touchpoint. I’m excited to help financial institutions leverage technology to transform customer experiences and build trust in the digital era. #CustomerExperience #DigitalTransformation #BankingInnovation #CX #DigitalBanking"

Excited to share a new feature I've been developing conceptually for a mobile banking app: 'Saving Goals'! This tool empowers users to efficiently save for both emergencies and planned wish-list items. Check out my detailed case study for more insights into this personal project. https://lnkd.in/dvuNbkCu #FinTech #SavingsGoals #MobileBanking #UXDesign #VisualDesign #UIDesign #FinancialWellness #MoneyManagement

Personalize Your Banking Experience: Customizable Mobile App Interfaces ??? Tired of generic banking apps? Imagine a mobile app that adapts to your unique needs and preferences. Customizable interfaces are the future of banking! Benefits of Customizable Interfaces: Enhanced user experience: Tailored to your specific needs and preferences. Increased engagement: More likely to use the app frequently. Improved customer satisfaction: A positive banking experience. How Does It Work? Customization options: Choose from various themes, layouts, and features. Personalized recommendations: The app suggests features based on your usage patterns. Real-time updates: Stay up-to-date with the latest customization options. Are you ready to take control of your banking experience? Customizable mobile app interfaces are the way of the future. Let's discuss how we can implement this technology to improve your bank's customer satisfaction and engagement. #mobilebanking #customization #userinterface #banking #technology #innovation #customerexperience #engagement #digitaltransformation

The Future is Frictionless: Streamlining the Customer Journey in Digital Banking #DigitalBanking #CustomerExperience In today's digital world, customer experience is king. Here are some ways banks can create a seamless customer journey: :: Omnichannel Support: Offer seamless support across channels (chat, email, social media) for ultimate convenience. :: Personalized Banking Dashboards: Empower customers with personalized dashboards for easy access to financial information. :: Interactive Mobile App Features: Integrate intuitive features like bill pay, budgeting tools, and investment tracking within the app.

?? Notifications are a game changer for your banking app! If you've already read our Robo Advice 3.0 whitepaper, you probably know that the best you can do for client engagement and retention is to communicate like human advisors and less like robots ?? But how exactly can you leverage notifications? Our product expert Mathieu Hardy analyzed the matter through a case study and centralized all the dos and don'ts of notifications in banking apps! Check it out now ?? https://lnkd.in/gEM26nUq #RoboAdvisor #InvestSuite

If you've read our "Robo Advice 3.0" piece, you know that you should strive to communicate like a human ?? and not like a robot ?? (if you haven't read the whitepaper yet, it's here: https://lnkd.in/eJ-76KKW ). Read the article below ?? for a deeper look into how you might want to do that and who does it well.

As competition from digital players soars, customer retention gets tougher for banks.?Modern apps give payment cards extra power.???? Learn more here:?https://bit.ly/4eCGGTl ? #TietoevryBanking?#App?#Cards