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Five Simple Strategies to Maximize the Patient Experience Smile: The simple act of introducing oneself with a genuine smile can set a positive tone for the entire patient-provider interaction. This initial connection establishes a sense of trust and comfort, making patients feel valued and acknowledged as individuals rather than mere cases. Sit Down: Opting to sit down at eye level with the patient promotes an atmosphere of equality and empathy. It eliminates the hierarchical barriers and fosters open communication, allowing patients to express their concerns more openly. This approach also emphasizes the provider's commitment to dedicating focused time to the patient. Human Touch: Incorporating appropriate physical touch, such as a reassuring hand on the shoulder or a gentle pat on the back, can have a profound impact on the patient's emotional well-being. Human touch conveys compassion and empathy, signaling to the patient that their provider genuinely cares about their physical and emotional comfort. Discover the Concern: Discovering the patient's concerns through active listening is a cornerstone of effective patient care. By giving patients the opportunity to share their experiences, worries, and questions, healthcare providers can tailor their approach, address specific needs, and ultimately enhance patient satisfaction. Open-ended Questions: Delving beyond medical symptoms to understand the patient's broader context is essential. By asking open-ended questions about the patient's lifestyle, preferences, and personal goals, providers can develop treatment plans that are not only medically effective but also aligned with the patient's unique circumstances. https://lnkd.in/gy9r3nND #patientexperience #patientsatisfaction #patientcare #patient #smile #touch #sitting #question Emerus Holdings, Inc. Baylor College of Medicine Shannon Medical Center Rick Bukata, MD Mel Herbert, MD Mel Herbert Alan Scoggins Allan Beck Ricky Cameron MD Paul Thompson Kristine Lee, MD Rita Ng, MD FACC Musaddiq Waheed MD, MBA Megan Pearce Charles Mangum Cindi Jobe, MSN, RN

Reclaim your time and focus on what matters most: your patients! ???? VMD can streamline your workflow to a calmer, more efficient practice

"Your approach to new patients defines your practice’s future. Commit to excellence at every step." – Jay Geier, New Patients Now When you prioritize each patient’s experience, from the first phone call to their first appointment and beyond, you’re laying a foundation of trust and loyalty that will pay dividends for years to come. Excellence at every step—greeting, listening, educating, and following up—ensures that each new patient feels valued and understood. This commitment to quality service is what separates practices that merely survive from those that truly thrive, setting the stage for enduring relationships and consistent growth. Aim to exceed expectations with every new interaction, and watch your practice flourish. #WednesdayWisdom #SchedulingInstitute #SI #JayGeier

??? “Perception is Reality”: Are You Truly Hearing Your Patients? William Miller reminds us that patient perceptions, even when they differ from our own, are pivotal to achieving meaningful outcomes in healthcare. Dismissing their concerns can erode trust and adherence, while validating their perspective fosters collaboration and success. Learn how to navigate patient perceptions, overcome biases, and build trust through empathetic, patient-centred communication. Explore practical strategies to transform resistance into cooperation in my latest blog: https://lnkd.in/g32wVnip

?? "I wanted to be the doctor that listens." On this episode of Doc Diversity, we sit down with a medical professional who shares how a negative experience inspired them to become the compassionate, empathetic doctor they wish they had growing up. ?? Don’t miss this impactful conversation on representation and patient care. Watch now and be inspired! ?? #DocDiversity #MinorityInMedicine #MedicalProfessionals #DiversityInHealthcare #RepresentationMatters #Upwardbound #MedicalPodcast #EmpathyInHealthcare #BreakingBarriers #PatientCareMatters #HealthcareJourney #trioworks #MedicalMentorship #FutureDoctors #RepresentationInMedicine #InspiringStories #MedicalFieldDiversity #HealthcareChange #MinorityDoctors #ChangingHealthcare #3seeds #DiversityAndInclusion #HealthEquity #BeTheChange #MedicalInspiration #HealthcareLeadership

Having a dedicated new patient coordinator can make all the difference in your practice's success. Discover the impact of this vital role and how to implement it effectively. . . #practicegrowth #chiropracticsuccess #uppercervicalchiropractor #uppercervicalchiropractic #growthsessions#chiropractors #marketingsolutions

When most patients walk through the doors of a hospital, they're stepping into an environment that, for them, signifies distress, uncertainty, and often, the bearer of life-altering news. As healthcare professionals, it's easy to forget the trepidation that comes with being on the other side of the healthcare equation. For us, the hospital corridors and clinical rooms are familiar territory; the sights and sounds that might unnerve our patients are part of our daily routine. But in that familiarity, we must not lose sight of the empathy required to connect with those who look to us for care and comfort in their most challenging moments. The Cleveland Clinic's video on empathy, "Empathy: The Human Connection to Patient Care," captures the essence of the patient experience and the profound impact of understanding and compassion in healthcare. It serves as a reminder that at the heart of patient care is the human connection. It highlights the fact that without understanding trauma and #traumainformedcare practices we will not effectively be able to communicate with a patient who may be having one of the worst days of their life. This understanding is also critical when it comes to addressing and mitigating workplace violence - an unfortunate reality in healthcare settings. Patients and families may be in heightened states of emotion, and staff members are often on the front lines. Training healthcare professionals to manage these intense situations with skill and empathy is not just beneficial; it's imperative. Partnering with a training organization that grasps the nuances of the healthcare environment and the emotional landscape of our patients can make all the difference. By focusing holistically on developing skills to de-escalate potentially violent situations, we can ensure a safer environment for both patients and staff. For those looking to deepen their impact and foster a safer, more empathetic healthcare experience, let's connect and explore how we can transform the approach to patient care together. https://lnkd.in/eBB2te4v #HealthcareEmpathy #PatientCare #WorkplaceSafety #HealthcareTraining #MOABTraining #WorkplaceViolence #training #iahss #SEIU #TheJointCommission

The secret to thriving patient relationships? It’s trust, respect, and empowering patients to choose what’s best for them. ??? For Dr. Adam Clarin, this means giving patients the option to connect with the practitioner they feel most comfortable with—even if it’s not him. Imagine treating a patient for 10 years, and one day they decide another doctor on your team is a better fit. That’s not a loss—it’s a win. ?? It shows your practice values the patient’s needs above all else, fostering trust and creating a truly patient-first environment. Healthy relationships are built on choice, and when you prioritize what’s best for the patient, everyone thrives. ?? How do you build trust in your professional relationships? Share your thoughts n the comments section! #patientcarefirst #thrivingrelationships #eyecareexcellence

Patients deserve better than chaos. Late arrivals. No-shows. Utter confusion. When the patient journey is a mess, everyone feels it—your team, your practice… and yes, especially your patients. But here’s the good news: a great practice manager can fix it all. → Patients actually remember their appointments (miracle, right?) ?? → Schedules run so smoothly, they’d make a Swiss watch jealous. ? → Your team? They stop putting out fires and start loving their jobs again. ?? The result? Fewer no-shows. Streamlined workflows. And yes, happier patients. So, what do you say? Ready to turn your practice into a well-oiled machine?

"People don’t care how much you know until they know how much you care." Patient satisfaction isn’t just about competence—it's about courtesy and compassion. The first encounter a patient has with a hospital can shape their entire perception of the facility. Good patient satisfaction brings benefits beyond the immediate experience. It can improve staff satisfaction, reduce provider malpractice risk, and increase hospital financial growth. It can even reduce turnover. Poor patient satisfaction has major consequences. For every patient who complains, many more are unhappy but silent. Dissatisfied patients often do not return and share their negative experiences widely. To improve patient satisfaction, health care providers should focus on key elements like effective communication, understanding patient expectations, and involving patients in decision-making. Simple actions like greeting patients warmly and listening empathetically can make a big difference. Learn more about how we are improving patient care and satisfaction: https://lnkd.in/gRaH9BhZ