Benchmark的动态

Walmart is leading the charge in utilizing generative AI to revolutionize the retail industry. By implementing voice-enabled shopping and advanced text-to-shop functionalities, Walmart is simplifying the consumer purchasing journey and improving customer engagement. Additionally, Walmart's AI-driven shopping assistants provide personalized experiences to customers. The retail giant has also leveraged conversational AI for in-store support and customer service automation, resulting in significant improvements in query resolution. Walmart's innovative approach to procurement, utilizing AI in supplier negotiations, has led to notable efficiencies and cost savings. Check out Forbes' article to learn more about Walmart's AI initiatives. #Walmart #AI #Retail #Innovation

Walmart impresses me every time they make another move to enhance the customer experience whether it's on-line or in store. Companies making the investment for hyper-personalization today will be the winners in the future. #personalization #customerexperience #CX #AI #datandanalytics

Walmart is reshaping the retail landscape with innovative use of Generative AI. Let's see how: ??? Walmart introduces Voice Order, allowing customers to effortlessly reorder using voice commands. A simple "Hey Google, add eggs to my cart," brings personalized shopping to your fingertips. ?? With Conversational AI, Walmart enables customers to search, modify carts, reorder, and schedule deliveries effortlessly. The power of technology in the palm of your hand. ?? Walmart's AI Shopping Assistant recommends products for every occasion. From themed parties to Halloween costumes, let AI do the searching, so you don't have to. ?? Walmart's Ask Sam, a conversational AI, assists associates with product locations, pricing, and work-related queries. Revolutionizing teamwork with the power of AI. ?? Walmart leverages Generative AI to enhance customer support, providing intelligent and human-like responses. Real-time solutions that save time and improve the customer experience. ?? Walmart employs Generative AI chatbots for supplier negotiations, closing deals with impressive success. An 83% satisfaction rate showcases the power of automated negotiations in fostering positive vendor relationships. ?? Walmart opens its Generative AI tool, My Assistant, to employees, inviting them to suggest innovative uses. Crowdsourcing ideas from the workforce, fostering creativity, and driving efficiency in daily tasks. Do you want to join the AI-driven revolution like Walmart? Let's talk about it. #WalmartTechRevolution #GenerativeAI #RetailInnovation #ThoughtLeader #VikasVaani

With giants like Amazon and Walmart investing heavily in proprietary AI platforms, the industry's trajectory is towards smarter, more agile operations ? This technology's capacity to innovate and personalize experiences signifies a retail future defined by adaptability, efficiency, and unparalleled customer satisfaction. What technology will be shining bright in the 2024 in retail? #Advantech #WeEnable #technology #AI

** ??????????????'?? ???????????????????? ???? ????????????????????: ???????????? ?????????????????????? ** We all know chatbots can answer questions, but Walmart's taking Generative AI (GenAI) a step further. They're transforming the retail landscape, and here's how: ???????????????????? ???????????????? ????????????????????: Forget endless scrolling. Voice ordering and AI-powered chat let you shop with ease – just say "Hey Google, add eggs to my cart" or chat with a virtual assistant to reorder or modify your cart. ???? ??????????????, ?????? ??????????????????: Planning a party? Stuck in a costume rut? The AI Shopping Assistant suggests the perfect products, taking the guesswork out of special occasions. ???????????????????? ????????????????????, ???????????????????? ??????????????????: Ask Sam, Walmart's AI teammate, provides associates with instant product information, streamlining tasks and improving customer service. ?????????????????????? ????????????? ????'?? ????!:?Generative AI chatbots are closing deals with suppliers at an 83% satisfaction rate, fostering positive relationships and potentially lower prices for you. ???????????????? ?????????? ???????? ????????????????????:?My Assistant, an internal GenAI tool, empowers employees to brainstorm new uses for AI, driving a culture of innovation at Walmart. These are just the first steps. Generative AI's potential is vast: ?????????????? ????????: ???????????????????????? ???????????? ???? ????????????????:?: Search results that anticipate your needs, suggesting items you might love based on your past purchases and browsing habits. ?????????? ??????????????, ????????????: Dynamic pricing powered by AI can optimize deals in real-time, ensuring you get the best value without needing a coupon. Walmart's Generative AI strategy goes beyond convenience. It's about creating a seamless, personalized, and efficient shopping experience for everyone. ???????? ?????? ???????? ???????????????? ???? ???????????????????? ???? ???? ????????????? ?????? ???? ?????? ?????????? ???? ?????????? ?????????????? ?????????????????? ?????? ?????? ???? ????????? #RetailRevolution #AIandTheFuture #DigitalTransformation #Innovation

Discover how Walmart is revolutionizing the retail landscape with generative AI! From enhancing the shopping experience to empowering employees, learn how this transformative technology is driving performance and improving customer service. Read more on Forbes. #Walmart #GenerativeAI #CustomerExperience #DigitalTransformation #RetailRevolution #TechInRetail https://lnkd.in/gZdMuRZR

In a recent discussion with Nate Delesline of Retail Dive, I share how GenAI is revolutionizing Walmart’s search capabilities. The introduction of this tech has significantly improved our ability to respond to shopping queries, personalize product recommendations, and elevate customer service. GenAI not only personalizes customer experiences but also equips our associates with valuable information for real-time customer service. As we refine our AI use, our focus remains on making the shopping journey more efficient and enjoyable for customers. This is just the beginning, and I anticipate this technology will significantly influence the future of retail. You can read more here: https://lnkd.in/d5aWH6BH #AI #RetailInnovation #Walmart #CustomerExperience

?????????????????? ???????? ???????????? ???????????????? ???????? ???????????????????? ????: ???????????????? ?????? ???????????????? ??????????! The world of retail looks very different today than it did 20 years ago. We’ve swapped shopping carts for digital baskets, cash registers for self-checkout machines, and cash for contactless payments. But as we enter the age of AI, another shift is taking place in the retail space. The rise of generative AI and Large Language Models (LLMs) is changing how retailers interact with customers, manage sales, and market their products. ?????? ?????? ?????????- According to industry standards, the average conversion rate for physical retail stores typically ranges from 20-40%. In contrast, the average conversion rate for online shopping or e-commerce platforms is estimated to be between 1-3%. ?????? ???????????????????? ???? ??????????????: - 6 out of 10 clients firmly believe that Generative AI has the potential to revolutionize customer service. - 74.7% of consumers are more likely to make repeat purchases from brands that offer personalized experiences. - 60% of retailers plan to adopt AI, ML, and CV technologies next year to enhance both in-store and online experiences. ????????-???????? ?????????????? ??????????????: - ??????????????: Uses an AI-powered chatbot for vendor negotiations, achieving a 68% supplier deal closure rate since 2021 and saving an average of 3% on costs. - ?????????????? ????????????: Enhanced customer service with GenAI on their Amazon Connect platform, leading to a 20% improvement in agent productivity. - ????????????????: Leveraged Google Cloud’s Vertex AI to personalize consumer interactions, especially during high-traffic events like Black Friday. - ??????????????????????: Optimized their supply chain with a GenAI assistant, improving operational efficiency and customer service. - ????????-????????: Coca-Cola’s Y3000 project utilizes AI to design futuristic art for its new product, blending human intelligence with AI to create unique products and marketing campaigns. These examples illustrate how Generative AI is not just a future concept but a present reality, driving tangible benefits for retailers. By embracing AI technologies, retailers can stay ahead of the competition, enhance customer satisfaction, and ensure sustainable growth. Are you ready to transform your retail business with Generative AI? Share your thoughts or reach out to learn how to get started! #GenAI #Retail #Walmart #Gymshark #Google #ArtificialIntelligence #Futureoftech #BusinessRevolution

This is how you do it! So much talk about the potential of AI has only resulted in adding it to the website and using it as another buzzword to prove that a brand is innovative. This is true for all verticals, and definitely for eCommerce. And then Walmart comes along and demonstrates real impact. Creating and improving 850 Million (!!) pieces of data in its product catalog - now, that’s what I call scale. The impact on Walmart’s digital shopping experience will be immense. And with 1% of the resources they needed to do it manually. I think that this is a great real world use case of the impact of AI in eCom. Let me know your own thoughts on this in the comments below ?? https://lnkd.in/eWqQU593 #ecommerce