Beeck Center for Social Impact + Innovation转发了
Government teams face complex challenges as they work to digitally deliver public services, programs, and benefits. Such challenges include outdated technologies, a workforce with a wide range of technical expertise, competing policy and programmatic priorities, resistance to new ways of working, and more. We've had many people ask for tools and strategies that can help: ?? Assess gaps in their current approaches to and capacity for useful, intuitive, interoperable, and secure digital delivery from conception to deployment and maintenance? ?? Collaboratively develop and advocate for recommendations their organizations can implement to begin closing those gaps. In response to this need, the Digital Service Network team developed two new resources: ???Digital Delivery Assessment Interview Template:?This interview template includes questions designed to help teams conduct exploratory, semi-structured interviews with government stakeholders involved in program delivery to gather information that can help them evaluate the status quo of digital delivery in their organization. ???Digital Delivery Problem Identification & Definition Workshop Guide:?This workshop guide offers teams an opportunity to jointly work toward understanding core problems impacting digital delivery in their organization. The guide is structured in two parts: (1) a Miro template and (2) a Facilitation Guide. ?? Explore the new templates and tools ?? https://lnkd.in/esdpwEpP
