#hiring Production Agent, Atlanta, United States, fulltime #opentowork #jobs #jobseekers #careers #Atlantajobs #Georgiajobs Apply: https://lnkd.in/gjQKUgDN Overview:Role Purpose:The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.DoSupport process by managing transactions as per required quality standardsFielding all incoming help requests from clients via telephone and/or emails in a courteous mannerDocument all pertinent end user identification information, including name, department, contact information and nature of problem or issueUpdate own availability in the RAVE system to ensure productivity of the processRecord, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutionsFollow standard processes and procedures to resolve all client queriesResolve client queries as per the SLA's defined in the contractAccess and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clientsIdentify and learn appropriate product details to facilitate better client interaction and troubleshootingDocument and analyze call logs to spot most occurring trends to prevent future problemsMaintain and update self-help documents for customers to speed up resolution timeIdentify red flags and escalate serious client issues to Team leader in cases of untimely resolutionEnsure all product information and disclosures are given to clients before and after the call/email requestsAvoids legal challenges by complying with service agreementsDeliver excellent customer service through effective diagnosis and troubleshooting of client queriesProvide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutionsAssist clients with navigating around product menus and facilitate better understanding of product featuresTroubleshoot all client queries in a user-friendly, courteous and professional mannerMaintain logs and records of all customer queries as per the standard procedures and guidelinesAccurately process and record all incoming call and email using the designated tracking softwareOffer alternative solutions to clients
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DVA is not associated with this job opportunity. Customer Support Executive, EMEA https://lnkd.in/gZCtnPCV In this role, you will Respond to customer support tickets by email and occasionally take support calls during Western/Central European business hours (BST/CEST). Become an expert in the Close product including features, integrations, and all capabilities of the software. Escalate issues to senior support staff and engineering as needed. Prevent and detect fraud. Conduct systematic and periodic reviews of new user sign ups to confirm that they’re enthusiastic Close customers and not malicious or fraudulent users. Review and act on any billing changes, updates, refunds or credits. Identify bugs in the system and outline them for our engineering team to resolve. Coordinate with our Customer Success team to provide extra support to large customers. Maintain help center documentation and create content for new and updated features. #jobposting #jobs #jobsearch #job #hiring #jobopening #jobhunt #recruitment #jobsearching #employment #jobvacancy #jobopportunity #jobseekers #jobfair #nowhiring #jobshiring #jobinterview #recruiting #career #jobseeker #jobhunting #jobalert #careers #hiringnow #work #joblisting #jobopportunities #jobvacancies #jobseeking #dreamjob
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Are you ready for a game-changing tip that could revolutionize the way you run a business? Look no further than hiring stellar customer representatives who can work remotely. In today's post, we'll be sharing expert insights on how you can unlock success and efficiency by bringing on the best talent for this role. When it comes down it, there are five key qualities you should be on the lookout for: skills and experience, communication prowess, problem-solving abilities, time management skills, and adaptability. Keep reading for a deeper dive into each point, and get ready for enhanced productivity and customer satisfaction like never before! #RemoteWork #CustomerService #jobsearch #careers #employment #jobposting #joboffer #jobalert #nowhiring #recruiting #hiring #jobopportunities #workfromhomejobopportunities #nowhiring #jobapplication #lookingforjobs #hiringandpromotion #workfromhomejobopportunity #newjob #joboffercanada #canadajoboffer #findajobincanada #futurejobs #hiringprocess #jobhunt #employmentservices #dreamjob #jobtips #workopportunities
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DVA is not associated with this job opportunity. Customer Advocate, Time & Pay https://lnkd.in/gMC5EQxE US What you will do Be the face and voice of Zenefits once our customers are up and running on the platform Provide Tier 1 customer support through phone, email and chat Help customers get through critical moments with ease by taking a systematic approach to problem-solving and applying just a bit of detective work to solve any issue that comes your way Run point on customer issues that require masterful coordination between multiple Zenefits teams Act as the voice of our customers to help prioritize future enhancements to the platform... #career #job #jobs #jobsearch #education #business #success #hiring #careergoals #work #motivation #recruitment #love #employment #careers #careerdevelopment #resume #college #goals #job #training #careeradvice #interview #nowhiring #careercoach #entrepreneur #leadership #jobseekers #virtualassistant
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Customer Service Representative, Administrative Virtual assistant, Administrator.
ADVANCED TROUBLESHOOTING AND ESCALATION: The Customer Service Rep as a Detective As a customer service representative, you're often the first line of defense for frustrated customers. But what happens when the standard troubleshooting steps don't solve the problem? That's where advanced troubleshooting and escalation come in Advanced Troubleshooting: Digging Deeper This will require you to move past basic troubleshooting steps outlined in scripts. Ask clarifying questions to understand the issue's specifics. Research the customer's product or service thoroughly, consult internal resources, and leverage online knowledge bases. Think Laterally: Consider alternative causes for the problem. Don't be afraid to explore possibilities outside the usual suspects. Test and Isolate: Replicate the issue the customer describes whenever possible. This helps isolate the root cause and identify the most effective solution. KNOWING WHEN TO ESCALATE When Technical Expertise is Needed: If the issue requires in-depth technical knowledge you lack, escalate to a specialist who can provide a deeper dive. Authorization Required: Certain situations may require a supervisor's approval for offering refunds, discounts, or other concessions. Escalate to ensure you have the authority to deliver a satisfying resolution. Intensified Emotions: When a customer becomes irate or overly frustrated, de-escalate the situation and then escalate the issue to someone trained in conflict resolution. MAKING A SMOOTH ESCALATION Gather Information before escalating, and document everything! This includes the customer's details, the issue description, troubleshooting steps taken, and any relevant screenshots or error messages. Escalate to the most appropriate team or individual based on the nature of the problem. Knowing your company's escalation hierarchy is crucial. Remember, effective escalation isn't just about passing the buck. It's about ensuring the customer's concerns reach the right person who has the expertise and authority to deliver a solution. #customer #customerservicerep #troubleshooting #CSR #linkedinjobs #opentowork
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#newjobopportunity #hiring #jobchange As the saying goes "CUSTOMER IS THE KING", we don't just believe in it, but we dutifully practice it as well. If you are someone who is excellent at customer service & handling customer escalations, an exciting job opportunity awaits you with one of the leading organization in the Hospitality industry. Please find below the job details: Position: Senior Executive- Member Experience Management (MEM) Job Description: The key responsibilities of this function include: Resolution of member queries/requests within defined TAT for workspace allocated service requests and tickets. Onboarding of new members – Logins/Verification of logins. Member Engagement -: Reaching out to members through outbound calls Holiday Planning Calls. Health Check Calls. Referral generation Calling. Upselling Calls. EMI foreclosure calls. Calling to invite members for events held locally. Member connects through home visits /field visits on a regular basis. Member connects through events held at venues local/outstation . Revenue Generation Through referral generation from existing members Upselling the product to existing members Fore-Closures of the payment plan Ensuring members are happy and they should share positive feedback to impact the CAPS. Coordination with internal and external stakeholders for membership related queries/discrepancies. Member walk-ins in the branch to be attended for requests/queries resolution. Interested candidates can share their resumes on the following email id: [email protected] References are much appreciated. #hiring #jobopportunity #jobchange #newjob #careeropportunity #customerservice #customeracquisition #customersatisfaction #customerengagement #customerfeedback #escalationmanagement #customerescalations #aftersalesservice #postsales #sales #upselling #crossselling #memberexperience #fieldservice #membermeeting
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Looking to excel in a remote job role? Learn from the best with these top tips from expert Customer Representatives. 1. Active listening is key to understanding customers' needs. 2. Show empathy to connect on a human level. 3. Stay positive to provide a good experience. 4. Clear communication prevents misunderstandings. 5. Problem-solving skills are essential for resolving issues. 6. Building rapport creates trust and loyalty. 7. Patience is a virtue when dealing with difficult situations. 8. Quick adaptation ensures smooth operations in a fast-paced environment. Incorporate these strategies into your daily interactions to become a masterful Customer Representative! #CustomerService #WorkFromHome #TopTips #jobsearch #careers #employment #jobposting #joboffer #jobalert #nowhiring #recruiting #hiring #customerservicejob #customersuccessjobs #customersupportjobs #jobsearchstrategy #customerserviceandsupport #jobsearching #findajobincanada #customerservicematters #customerexperience #jobtips #businessopportunity #customersuccessmanager #freejobalert #lookingforjobs
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CEO at Service Prime Solution | Open to Collaborating with Companies Seeking Remote Customer Support Teams | Committed to Exceeding Expectations & Building Strong Client Relationships
?? Service Prime Solution is Ready to Support Your Business! Is your company hiring remote customer support representatives? Look no further! At Service Prime Solution, we offer a dedicated, experienced team to handle all your customer support needs. From order processing and retention to technical support and upselling, we’ve got you covered! Instead of hiring individual agents, why not let our team of experts seamlessly integrate with your operations, ensuring a higher level of productivity and efficiency? We’re passionate about delivering top-notch customer service that exceeds expectations—helping your business thrive. We’re open to work and ready to collaborate! Watch the video below to learn more about our approach and how we can partner to enhance your customer support strategy. Let’s work together to build outstanding customer relationships! #CustomerSupport #RemoteWork #ServicePrimeSolution #CustomerServiceExcellence #BPO #RemoteTeam #Outsourcing #CustomerExperience #BusinessSupport #TeamWork #CustomerCare #OpenToWork #VirtualAssistants #CXManagement #CustomerSuccess #SupportServices #CallCenterSolutions #WorkFromHome #GlobalSupport #TechSupport #ClientSatisfaction #ServiceDelivery #WorkforceSolutions #DigitalOutsourcing #RemoteOpportunities #FlexibleWorkforce #CustomerCentric #HelpDesk #SupportTeams #OperationsExcellence #TechEnabledSupport
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DVA is not associated with this job post. Customer Support Manager, Europe https://lnkd.in/gzdMCiTh What you will do Support our users via email as well as answer their questions on all channels (tickets, forums, social media, store reviews, etc). As the first point of contact, take ownership of customer inquiries and drive each issue toward a swift and effective resolution. Manage cases from start to finish, from initial report and reproduction to writing bug reports and achieving resolution. Handle technically complex and escalated cases. Work with developers and QA to find and solve critical bugs in the wild. Effectively collaborate and communicate with team members on tasks such as clearing ticket backlogs as they come up. Assist with managing projects and processes that aim to improve how we support our customers. #jobs #job #jobsearch #hiring #recruitment #career #work #employment #careers #nowhiring #jobseekers #recruiting #business #jobsearching #jobseeker #jobvacancy #jobopportunity #jobhunt #resume #jobopening #hr #jobinterview #hiringnow #vacancy #jobshiring #motivation #education #staffing #interview
