AppCard, Inc.的动态

Home Depot is returning to one of its most powerful steps in its DEI strategy by requiring all employees, including corporate executives, to work eight-hour retail shifts each quarter. This initiative directly supports the goal of fostering inclusion and equity by ensuring that decision-makers across the organization experience firsthand the challenges and realities faced by frontline employees. By promoting a deeper understanding and empathy for their diverse workforce, Home Depot is bridging gaps between corporate and store employees, creating a more inclusive work environment where all voices are valued. This strategy not only enhances employee relations but also improves leadership decision-making. Corporate employees gain critical insights into customer interactions and operational hurdles, allowing them to make better, more informed decisions. As a result, Home Depot is not only becoming a more inclusive employer but also improving its business performance—linking DEI efforts directly to positive outcomes for its bottom line. #DEI #InclusiveLeadership #WorkplaceEquity #CorporateCulture #HomeDepot #EmpathyInAction #BusinessStrategy

Retailing runs through my veins, a great article celebrating the superheroes of retail: Frontline Workers Amy Brar, says, “In retail, being a great place to shop starts with being a great place to work”. Retailers have an opportunity to deliver a workplace to attract and retain retail workers, and that starts by tapping into technology. Learn more: https://accntu.re/3LNndCN

How do you reduce turnover? Engage with potential employees from the very beginning on what to expect.

There are so many ways to use Redemption Stores for year-end stores this season. Ideal for scenarios like employee recognition, corporate holiday gifts, or exclusive promotions, Redemption Stores are perfect for the holiday season, and year-round. ?? Check out what our Principal Client Success Manager, Erik, has to say about using OMG Redemption Stores for the holidays ? #OnlineStores #OMGRocks #TeamOMG

Retail can get something of a bad rap when it comes to culture. Ask any member of the public about their perception of working in the industry and you’ll likely hear about dead-end jobs, long hours, difficult customers and unsympathetic management. But it doesn’t have to be this way. A lot of more forward-thinking retailers have worked hard to create caring, people-first environments where their employees feel valued, invested in and dedicated to their work. Check out these 9 steps to building great retail culture. #retail #retailculture #companyculture

With 75% of employees in customer-facing roles experiencing customer aggression, creating a safe and supportive work environment is more important than ever. We chat with Mystique Broughton from Postie+, part of the Best&Less Group, to understand how they’re leveraging Sonder to tackle regional safety concerns and create a secure, supportive, and inclusive environment where all employees feel empowered to perform at their best. What you'll?learn?in this session; ?? Strategies for tackling regional safety concerns from customer aggression to staff challenges at home ?? How to empower people managers to identify and address employee health and wellbeing concerns ?? How to foster an inclusive and connected workplace culture across multiple locations ?? Practical strategies that you can adapt and implement within your own teams to build a safe, healthy and high-performing frontline workforce If you can’t make it, simply register and we will share the recording after the session ? #safety #wellbeing #earlyintervention

?? As Helen Dickinson OBE, Chief Executive of the British Retail Consortium, emphasises, wellbeing is a critical success factor for any retailer. But what are the common hurdles and opportunities that retailers face in building a resilient workforce? And how can you develop a successful strategy? ?? Download Oakwood Training's ‘Retail Resilience Report 2024’ to learn from market-leading retailers worldwide. Discover what they’re doing to support retail workers—and, crucially, what more can be done to foster resilience across the industry. https://lnkd.in/em6CVzBG #RetailResilience #WellbeingInRetail #Retail #WorkplaceWellbeing #OakwoodTraining

Explore insights from our European Partner, Kurt Stuhllemmer, in an enlightening conversation with ESM - European Supermarket Magazine. Delve into the evolving landscape of consumer values, where the treatment of retail staff emerges as a pivotal metric. Discover why prioritizing employee well-being is becoming integral to consumer perception. Hall & Partners' 2023 #ValueShift study, which researched 2,000 UK consumers about their attitudes to brands, revealed that the way that retailers treat their employees is foremost in the minds of consumers, particularly as they continue to adopt a discretionary lens for everyday purchases in the face of a continued high cost of living. Read the full piece below. #mrx #ex #loyalty https://lnkd.in/eMMZ4Fuh

Tipping has become a hot topic in the U.S., with Americans now tipping in more places than ever before. While restaurants, bars, and hairdressers remain the top spots for tipping, we’re increasingly seeing tip jars at coffee shops, takeout counters, and even self-checkout kiosks. According to The New York Times, this shift was driven by the pandemic, as businesses looked to retain more workers and boost their pay. Is this data in line with how you tip? Where do you feel tipping is most expected for you, and where has it surprised you the most? Comment on how tipping culture is evolving and what you are seeing! #CustomerExperience #ServiceIndustry

Beware the Doom & Gloom Merchants - that tell us #EmployeeEngagement is at 20%.. ..and by extension, the entire system of work is on the verge of collapse. Now we know that most workplaces have plenty to improve upon, and there are inherent, systemic issues that affect work as we currently know it. But figures of around 20% engagement are based on a flawed method for interpreting scaled responses, and massively overstate the issues. And they get traction. A lot of it. Our figure (admittedly from a smaller pool)? 73% (and that's up slightly on 2023) So how are they so radically different? Well, both The People Experience Hub and the Doom & Gloom Merchants use a five point scale... ...but the difference is in interpretation. We treat each point on the scale as equal, and each side of the scale as equally positive or negative. In other words, 'disagree' (4) is one step away from neutral (3) and so is 'agree' (2). So if we have an equal number of both, the net effect is taken as neutral. Another way of looking at it, is that if everyone agreed with the engagement questions, it would produce a score of 75% We don't categorise people as engaged or not ('cos that kind of implies they're the problem), but a score of 73% suggests that people are reasonable engaged on the whole. Fair? Well, then what if I tell you that the Doom & Gloom Merchants only categorise you as 'engaged' if you average at least 4.5 (between agree and strongly agree) for their engagement questions...??? If you score 3.5 to 4.4 you are not engaged ?? And if you score less than 3.5 you are actively disengaged ?? If you ask me, that's bonkers. Loaded or what? I'm not saying the world of work is a bed of roses... And you might say that the bar should be really high before we say someone is engaged... ..but if so, let's stop measuring it, because by that definition it's a holy grail. And - when someone tells you that the UK has an employee engagement problem, please just check where the evidence is coming from and HOW they've reached that conclusion! *The Doom & Gloom Merchants may or may not also rhyme with ballop ?? #peopleanalytics Jordan Luigi Ted