The 2024 Global CommTech Report is launched today at the ICOO Global Summit in Istanbul. In many ways it's more of the same from 2023. The penny on AI has dropped and public relations professionals’ use of AI is showing good progress. However, we need more rapid advances in other areas. The ‘more of the same’ is that the number of PR folk now using AI tools is increasing and the areas of most use are being consolidated: content creation topping the list. More worrying, many professionals are still not working within an AI policy and there appears to be a lack of systematic training, although most now receive some. The two are linked. Much of the hesitancy about AI is because professionals say they need more training - and they're concerned about legal and ethical issues such as copyright. Strong policy frameworks can help and there is excellent best practice from companies like Rolls Royce and the European Union. On training, taking to other leaders in AI indicates this is largely around using tools to make tasks more efficient – this Report identifies saving time and increasing productivity as the main drivers for AI use., but we need to start making strides in another direction. Doing ‘stuff’ more efficiently and effectively is good, but not sufficient. We need to step back and ask the question, what purpose does doing the stuff serve? A Report from McKinsey out in September 2024 talks about a new dawn for the technology officer ‘as companies strive to create value from AI, generative AI, and other rapidly evolving technologies’. It would be a lost opportunity and to huge organisational risk if public relations professionals were not a part of these discussions. AI is too dangerous to leave it to the technology experts. We cannot leave it to technologists to ask those difficult questions about the challenges inherent in these new technologies such as what is in the algorithms? the bias? issues of privacy? the consequences of the results they generate? Then what about the impact AI has on people, on the culture of organisations transformed by AI, on the nature of the relationships? Big issues of truth, trust, transparency and the potential for harm and good. Technologists have their contribution to addressing these issues. The public relations perspective has its prism of people and relationships and that is invaluable. At the end of the day society and organisations are there for and are populated by people who have relationships. When we get beyond the novelty of using the technology, there's a place for public relations professionals in the governance of AI – its inputs, its outputs and the fundamental changes it is making in society, organisations and for individual relationships. In the CommTech Report for 2025 I’d really like to see more on these issues rather on how the technology is being used – that would indeed be a step change in progress. Report available at https://lnkd.in/eKuGxQxb
Former student here Anne (1991 - 1994)! Thank you so much for this brilliant post today. The global science communication collaboration I am Project Manager for is having its annual in person meeting in Chicago as we speak. We have a workshop this morning on the potential of AI to support our communications activities. I'll be bringing your questions and wise insights along and sharing the report with my science communication colleagues from around the world. Hope you are well!
Holy moly Anne, nailed it on all fronts. Lots to ponder on and takeaway to framework it further. FYI: Megan Wickens Dinah Marsden-Ward
Excellent recap and perspective, Anne, thank you for putting it in such clear terms, so people can understand what is at stake. ????
Thank you for this very interesting report!
Looking forward to digging in and to hearing Stuart Bruce talk about it later at ICCO Global in Istanbul.
For purpose Leader, Advocate and Strategic Adviser in Communication and Engagement - Social issues and public health specialist - Board Director.
4 个月Anne, once again you have put the finger on the right pulse. Our opportunity is to not sit back and toil in learning AI. That is a given, we must be masters of it and every professional should be on their own lightening journey of learning. The opportunity is to lean in and provide advice on the impact of AI of the organisation from a 360 degree perspective. Yes, regulation is needed and we need to use our influence to deliver this in every jurisdiction immediately. There are many initiatives working in this space and we need to invite ourselves to the table to influence these policies. This is not a time for complacency, we need to step in and assert our expertise. If we don’t we will loose our spot.