AMSUS - The Society of Federal Health Professionals的动态

Thank you to our esteemed panelists William Sheahan (SVP & Chief Innovation Officer, MedStar Health), Donald Kosiak, MD, MBA (Chief Medical Officer, Leidos), and Ron Moody MD (Chief Financial Medical Officer, Accenture Federal Services) for an insightful panel discussion at the annual meeting for AMSUS - The Society of Federal Health Professionals. The panel discussed the evolving challenges of care access and how models of care and digital front door capabilities can enhance access, optimize provider utilization, and improve patient outcomes. Here are some key takeaways: ???????????????? ?????????? ?????? ?????? ??????????????-???????????????? ????????????????????????: Patients seek care within trusted systems, which helps ensure follow-through and avoid unnecessary visits. Effective communication between patients and providers is crucial. As one panelist stated, patients want a trusted “quarterback of care.” ?????????????????????? ?????? ?????????????? ????????????????????????: Patients now expect healthcare to be as convenient and accessible as other industries – seeking online scheduling, telehealth, and quick responses. Healthcare providers must adapt, but not by simply digitizing existing processes; fundamental redesign is key. ???????????????? ???????????????????????? ??????????????????????????: More focus should be placed on the benefit that providers may be available within a large network, even if they are not necessarily in the specific locations where patients first seek them. Digital scheduling is a potential resource, enabling better visibility into provider availability across the entire enterprise and various time zones. ?????? ???????? ???? ?????????????? ????????????????????: Digital scheduling systems can improve access yet require careful implementation to avoid the automation of inefficient processes. This includes factors such as differing access needs across specialties (e.g., primary care vs. cardiology). As part of a broader care model redesign, scheduling must be easy and convenient for patients while improving readiness, solving patient needs, and enhancing patient satisfaction. Stay tuned for future insights. #healthcare #patientexperience #providerexperience #healthaccess #AMSUS #AMSUS2025