Customer Experience Coach | I Help Businesses & Professionals | Refining Customer Journeys & Communication Strategies | Utilizing PPT Framework | Connecting People, Businesses & Customers
Reading about the acquisition of Onlia didn’t surprise me, but it did spark a sense of excitement for what the future holds for the company and its customers. Having been a part of Onlia for a brief period, I recognized its potential to revolutionize the industry with a tech-based solution designed to simplify the insurance buying and servicing experience for a new generation of digitally savvy consumers. However, as the days passed, I began to realize that despite the numerous reasons why this was a fantastic opportunity to disrupt an antiquated industry, there were equally compelling reasons that hindered progress. One can still come across stories of fragmented and disjointed customer experiences online, reminiscent of my time there. During my time at Onlia, I was privy to the teething troubles of a young organization. The focus was heavily on tech and customer enablement around tech. However, this led to some hiccups, with customers sometimes feeling frustrated due to the time taken to process even simple tasks. But every new venture has its learning curve, and these experiences were part of that journey. Now, as I look back, I see these as stepping stones that have led to where Onlia is today. The lessons learned have undoubtedly contributed to shaping a more robust and customer-centric approach. So here’s to Onlia Insurance! Congratulations on this new chapter. Brian Reeve great investment. I’m excited for what the future holds for you and your customers. With your commitment to leveraging technology for customer enablement, I have no doubt that the customer journey will continue to evolve and improve. Here’s to the success of future customer journeys at Onlia! #insuretech #fintech #customerexperinece
