Alvaria CX的动态

The future of QA in contact centers is HERE! This upcoming panel is a game-changer for South Africa's contact center industry. Don't miss out on learning how automation and real-time insights are revolutionizing the way we enhance compliance, agent performance, and customer experience! ?? Real-time monitoring ?? ?? Automated scoring ?? ?? Boost employee satisfaction & save costs A MUST-ATTEND event to see it all in action! #ContactCenter #NimbusGroup #CallMiner #Event #Automation #CustomerExperience

Hear how NimbusGroup transformed their Contact Center QA through automation and real-time insights. #NimbusGroup #CallMiner #Event #Automation #ContactCenter

Curious about how ClearCalc and RadMonteCarlo simplify patient-specific QA? Hear directly from one of the minds behind the innovation, Charles Curle, MSc., DABR, as he explains how the Dose Plane Profile Viewer gives real-time insight into local percent differences in your treatment plans. Ready to level up your QA? ?? Watch the full clip and discover how ClearCalc and RadMonteCarlo make patient-specific QA smarter and faster. https://bit.ly/4dFq4cL #medphys #QA #automation

???????????? ???????????????????????????? ???? ???????? ?????????????????? ?????????????????? ?????????????????? ???????????????? (????) ?????? ???????????????????????? (????) ?????????? ?????????????? ?????? ???????????????????????? ???? ?????? ????????????????. As per TRAI's direction, all Principal Entities (PEs) are required to disclose the complete chain through which their SMS communication is sent. This includes all involved Registered Telemarketers (RTMs). With effect from 01st November 2024, messages will not be allowed if the chain of Telemarketers are not defined. PE-TM Chain Binding Workflow Principal Entity (PE) → Telemarketer-Aggregation Function (AF) (If there is any aggregator is the chain) → Telemarketer-Delivery Function (DF) (Here Turain is TM DF) → OAP (Operator) Action Required – For PE customers Log in to your respective DLT portal. Click on the "Chain" option available on the dashboard. Every operator will have similar options to define the chain process “Create new request” Enter Turain Software Pvt. Ltd. as the Telemarketer or can enter the TM ID (110200001152) and submit the request. Turain as the Telemarketer (TM-DF) will approve the request on DLT. After TM-DF approval, the request goes back to the PE for final confirmation. The PE must log in to their PE account and approve the PE-TM chain. Once approved, the chain is finally completed! Action Required – For Aggregator/Reseller Customers Principal Entity (PE) will select you as a Telemarketer Aggregator (TM-AF) while creating the New Request. Then you need to select Turain as the Telemarketer Delivery (TM-DF) or can enter the TM ID (110200001152) and submit the request. Turain as the Telemarketer (TM-DF) will approve the request on DLT. After TM-DF approval, the request goes back to the PE for final confirmation. The PE must log in to their PE account and approve the PE-TM chain. Once approved, the chain is finally completed! #Bulksms #TRAI #TRAIregulations #newupdate2024 #smscommunications #traicompliance #TurainGroup #BulkSMSService

Measure Call Center QA Daily for Successful Call Center Management If you want to know how to manage a call center efficiently, you first have to have a deep understanding of how you’re performing, and that requires daily quality assurance. QA helps you assess how your call center—your agents, leaders, and customers—are doing. In this way, you can determine what adjustments are needed and where. It gives you a starting point for improvement.Using a streamlined internal quality assurance process , you can assess every interaction in real-time. It helps you drill down into patterns and trends across your call center—individually and collectively—so you can create positive change. Furthermore, you can utilize the Analytics suite to do a deep dive into your data to aid you with insights, in order to better understand the performance of your call center as a whole. #callcenter #interaction #customerservice #Agents #qualityservice #understandingchallenges

BeyondQA automates your QA process and saves time and hassle. Let your team focus on enhancing agent performance and delivering quality customer service. ?? Book a demo today:?https://beyondqa.ai/ #Qaautomation #agentperformance

Is your support QA program aligned with your business goals? Only 13% of leaders find agent performance insights valuable. It's time to evolve to a Quality Intelligence (QI) program and capture VoC/CX data. To discover how, get in touch. #QualityAssurance #VoC #CustomerExperience

Ready to take your contact center performance to the next level? ? Look no further! Verint Quality Management will transform the way you operate. Imagine a world where you can effortlessly elevate your agent performance, ensure compliance, and make informed decisions. Verint Quality Management does just that through its robust suite of tools, including call recording, monitoring, speech and text analytics, and comprehensive reporting. With Verint, you will empower your agents and boost their performance, in turn, enhancing your customers' satisfaction. SPAR will be your trusted partner in implementing this solution from start to finish. Our solutions enable you to dig deep into your data, gaining valuable insights to improve your operations. Our team of experts excels in Verint's Quality Management, and we're dedicated to helping you make the most of this powerful tool. We've helped companies increase CSAT scores, improve agent efficiency, and achieve compliance. If you're ready to transform your contact center into a well-oiled, efficient machine, Verint Quality Management with SPAR Solutions is your answer. Let's embark on this journey together and watch your contact center reach new heights. #ContactCenterExcellence #QualityManagement #CustomerSatisfaction #AgentPerformance #VerintSolutions

Quick question: Does your call center use a manual process for reviewing calls? If you answered yes, then join CallFinder Speech Analytics CRO, Laura Noonan, and Industry experts Angie Kronlage and April Wiita from Working Solutions on?June 26 at 2PM?EST as they show you the better way - automated QA. Don't miss this opportunity to learn how to streamline your QA program and empower your agents with proactive coaching and valuable CX insights all while saving time and money. One more question: Ready to revolutionize your outdated call review process? Register here today: https://lnkd.in/e7D6EkMz #webinar #callcenter #speechanalytics

Message Automation is one key feature for continuous and consistent forms of communication. How can you achieve this? By Simply connecting your system to a Bulk SMS system via APIs #APIs #bulkSMS