Almoh Media的动态

#hiring for #AdityaBirlagroup #thane YJL Consultancy Services PVT LTD CTC - 6LPA Exp - 4-5years Location - Thane, Maharashtra Job Description - Senior technical associate 1. Problem-Solving ? Specific techniques or approaches used to address challenges. ? Examples of recurring problems and strategies to resolve them. 2. Client Interaction ? Nature and frequency of client communication. ? Expectations around managing client feedback and ensuring satisfaction. 3. Team Leadership ? Key responsibilities for leading and motivating teams. ? Processes for assigning tasks and tracking performance. 4. Training and Development ? Methods and resources provided for employee skill enhancement. ? Expectations for organizing and conducting training sessions. 5. Process Improvement ? Areas of focus for streamlining workflows and boosting efficiency. ? Metrics or benchmarks used to measure improvement success. 6. Communication with Higher Management ? Key topics that require regular reporting or discussion. ? Preferred modes of communication and documentation. 7. Resolution and Follow-Up ? Procedures for ensuring issues are resolved effectively. ? Follow-up actions taken to confirm resolutions are sustainable. 8. Remote Assistance: ? If possible, provide remote assistance to the customer using tools like remote desktop software to troubleshoot and resolve issues directly. 9. Escalation if needed: ? If the issue is complex or requires specialized support, escalate the case to higher-tier technical support or involve Dell's technical experts. 10. Knowledge base: ? Utilize Dell's knowledge base or support resources to find solutions to common problems.

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