Allume Group的动态

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We're always glad to have Andrea K. Leigh, Allume Group Founder & CEO, join Lauren Livak Gilbert of The Digital Shelf Institute?to discuss our quarterly AIR Reports on #Unpacking?the Digital Shelf! This quarter, Allume Group finalized our year-long exploration of becoming a brand that consumers #trust, engage with #authentically, and are #loyal?to. In Q4 we elaborate on the next step, turning shoppers into brand #advocates. Listen below ??to hear more! #digitalcommerce #ecommerce #shoppertrends?#brandadvocate

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This week on "Unpacking the Digital Shelf" we're joined by Andrea K. Leigh from the Allume Group as we explore how brands can transform loyal customers into passionate advocates using three components: ?? Delight Me: Exceed customer expectations with exceptional experiences and product quality. ? Remember, resolving customer issues effectively can actually strengthen loyalty! ?? Help Me Build My Brand: Understand your customers' personal values and align your brand messaging accordingly. Today's consumers want brands that reflect their own identities. ?? ?? Include Me: Engage with customers after purchase, foster two-way communication, and make them feel like they're part of a community. ??? Actively listening to feedback and incorporating it into your brand strategy is key! ?? Join?podcast hosts Lauren Livak Gilbert and Peter Crosby for more?? #ecommerce #brandadvocacy #customerexperience #brandloyalty #communitybuilding #podcast #marketing #retail #digitaltransformation

Become a Beloved Brand, with Andrea Leigh, Founder & CEO, Allume Group

Become a Beloved Brand, with Andrea Leigh, Founder & CEO, Allume Group

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Lauren Livak Gilbert

Commerce Strategist | Global Digital Community Leader | Executive Director, Digital Shelf Institute | Unpacking the Digital Shelf Podcast Co-Host

1 周

Thank you as always for sharing your insight!

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